Sales, Customer Service, Restaurant Server

Summary

Skills

Experience

MARYANNE ROBLEDO

**** *. ******** *****, *******, AZ 85297 H: 480-***-**** ******@*****.*** Energetic and reliable customer service specialist with over 20+years of experience in restaurant and office administration. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specializing in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building productive working relationships with team members to create excellent guest experiences. Ability to gather, prompt, cull, and convey

information

Detail oriented

Strong team member

Excellent communication skills

Capacity to prioritize tasks

Solid interpersonal skills

Effective multi-tasking

Upbeat, outgoing and positive

Point of Sale (POS) system operation

Sales strategies

Contract negotiation and closing tactics

Relationship Building

Acquiring new customers

Strategies and goals

01/2019 to Current

Mesa, AZ

Sales Consultant

East Valley Nissan

Contact existing and new customers to discover their needs and to explain how certain products could be useful to them.

Followed up with customers ensuring their satisfaction with their purchases. Greet customers and offered them assistance where possible Inform customers about current promotions and sales, encouraging them to take advantage Negotiate the terms and prices of sales, reaching agreements with customers Recommend certain products to help customers meet their specific needs. 06/2014 to 01/2019

Mesa, AZ

Child care worker

Cross Fit San Tan

4+ years childcare experience.

Employ a variety of materials for children to explore and manipulate in learning activities and imaginative play.

Incorporate music and art activities to encourage creativity and expression. Carefully monitor children's play activities.

Ensure learning of positive behaviors and providing guidance or approved discipline as needed. Maintain, clean, and sterilize play area and toys. 08/2013 to 12/2017

Gilbert, AZ

Server/Shift Leader/Hostess

The Egg I Am

Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.

Served guests promptly to ensure food remained at proper temperatures. Checked on all tables at appropriate intervals to refill drinks and respond to requests. Checked on guests to ensure satisfaction with each food course and beverages. Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests. Education and Training

Certifications

Assisted servers and dining room hosts, quickly responding to guests' needs. Maintained knowledge of current menu items, garnishes, ingredients and preparation methods. Delivered exceptional, friendly and fast service.

Trained new employees to management specifications and fulfilled leadership roles when requested by supervisors.

Keep dining room running smoothly.

Answered phones politely and promptly while accurately recording and confirming reservations. Calculated charges, issued bills and collected payments. 06/2011 to 08/2012

Gilbert, AZ

Server/Shift Leader

Cantina Laredo

Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet up-sell goals.

Maintained safe food handling standards at all times. Ensured tables were kept neat by clearing away dirty dishes, wiping down surfaces and refreshing glasses or beverages.

Resolved complaints from guests by listening to issues and notifying restaurant manager. Cleaned table linens, table settings, glassware, window-sills, carpets, counters, floors, storage areas and service refrigerators.

Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests. Delivered exceptional, friendly and fast service.

Received and processed cash and credit payments.

04/2009 to 09/2010

Gardenia, CA

Admissions Representative

American Institute of Technology

Scheduled and conducted interviews with potential students to communicate courses offered. Explain academic programs and answer any inquiries regarding applications, enrollment, courses and financial aid.

Directed campus tours daily for prospective students. Advised students throughout admissions process and assisted with questions or concerns. Thoroughly review and evaluate applicant's qualifications, past experiences and objectives. Ensuring qualified candidates' applications are accepted by potential employers 05/2003 to 04/2009

Moreno Valley, CA

Server/Shift Leader

International House of Pancakes

Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.

Educated guests on daily specials and menu offerings, enabling decisions on appetizers, entrees and desserts.

Ensured tables kept neat by clearing away dirty dishes, wiping down surfaces and refreshing glasses and beverages.

Stocked and maintained silverware, linens and condiments. Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests. Maximized table turns and rotated seating for optimal guest satisfaction. San Bernardino, CA

High School Diploma

San Gorgonio High School

Nissan Certified

Certified to sell new Nissan vehicles

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