Assistant Customer Service

SUMMARY OF QUALIFICATION

Over ** years of administrative experience including assisting executives in the oil and gas industry and utilities industry. Capable of building interpersonal yet professional relationships built on respect, reliability, and likeable personality. Intuitive ability to anticipate needs and expectations. Intuitive nature to be resourceful, adaptable and easily change gears in an ever-changing environment. Strong desire to work collaboratively and be a team player. Very strong communication skills, both written and spoken. Exceptional planning and organizational skills. Keen sense of confidentiality.

CORE COMPETENCIES

Analytical and Critical Thinking

Customer Service

Logistics, Planning and Organizing

Relationship-Building and Resourceful

TECHNICAL SKILLS

Adept in Technology

Microsoft Office – Advanced

Oracle Systems – Intermediate

SAP – Intermediate

EDUCATION

Certificate, Human Resources Management

University of Calgary

B.A., English and Political Science

University of Calgary

EMPLOYMENT EXPERIENCE:

ATCO Group Ltd.

Corporate Pension and Benefits Coordinator (May 2015 - present)

Analyze and report data for the purpose of improving and developing benefits programs,

Analyze and report on vendor contracts during renewal period to ensure optimal services and rates.

Building strong collaborative relationship with vendors.

Disability Management:

oActively track, maintain, reconcile, and resolve issues with ATCO Ltd. bank accounts for short- and long-term disability.

Coordinate the annual benefits enrollment campaign:

oCreate annual enrollment survey for employees to complete upon enrolling for their benefits options.

oEnrollment tool testing.

oAssist with developing and distributing enrollment communication.

oEnrollment data analysis during enrollment period.

oPrepare and coordinate enrollment exceptions list.

Analyze annual enrollment survey results and report key information that can be used to improve benefits programs and offerings.

Assist with the pension process, such as, audit retirees, pensions adjustment reversals, and process retirements.

Year end activities such as cost-of-living-adjustment analysis & reporting, Business Travel and Accident policy analysis & reporting, and proxy reporting.

Advice and resolve questions from HR business partners on benefits and disability management matters.

Participated in special projects work such as Enrollment Tool improvements, Welfare Exhibition, mass terminations, and many more.

Administratively supported the VP of Pension and Benefits from 2015 – 2016.

Imperial Oil Limited 2010 - 2014

Human Resources Administrator (October 2013 – September 2014)

Performed data collection and analysis on attrition, demographics, diversity equity, and salary to ensure senior management stayed informed and company stayed on track with employment standards.

Analyze workforce data and provide objective written analysis for the management team for the purpose of work force planning.

Run complex ad-hoc SAP reports for executive management, HR managers, and HR advisers for various purposes (performance management, employee transfers, and terminations )

Joint venture rate calculations for Controllers (annual salary analysis for Syncrude).

Added, maintained, and updated Vendor Master SAP information for HR related vendors.

Diversity Equity –

oData entries of self-identification surveys in SAP.

oRun the Employment Equity Designated Group Representation Report for executive management to ensure management stayed informed and company stayed on track with the Canadian government’s expectations.

Provided planning and logistics assistance with the complex annual performance appraisal cycle and ranking.

Timekeeper for all of Canada Upstream and Downstream HR.

Oil Sands Recovery Research Assistant (February 2010 – October 2013)

Successfully coordinated 32 new intellectual property patents.

Assisted with resolving over a 100 on-hold patents at the Canadian Intellectual Property Office.

Developed a process guideline and tracking system for the Intellectual Property Committee.

Liaise with Canadian Intellectual Property Office and internal subject matter experts on regular basis.

Performed data collection, analysis, and reporting patent status ensure competitive advantage.

Report analysis at quarterly intellection property committee meetings.

Human Resources component:

oSupported the research department’s recruitment process.

oCoordinated and tracked the training and certification for 83 research staff.

oProvided training on new office technologies and processes.

Requisitioned materials and services for the laboratories in a timely manner to ensure uninterrupted operation.

Successfully organized and coordinated approximately 10 lab tours per year for political dignitaries, international oil companies, Exxon Mobil board members, universities and internal clients.

Successfully organized several events such as annual off-site team building event, retirement functions, and service awards.

SNC-Lavalin Inc. 2007-2010

Project Administrator seconded to Husky Energy Inc. (October 2009 – February 2010)

Assisted the Integration Manager and Engineer with packaging Scope of Work, Request for proposal (RFP), and Contract Procedure Manual for estimated 5.2 million dollar project.

Corporate Legal Assistant (January 2008 – December 2008)

Assisted in drafting, formation, and execution of various multi-million dollar contracts including but not limited to MATL, TransCanada Pipelines, Tehran Janoob Technical and Construction CO., National Iranian Gas CO., Petroleos de Venezuela SA, MEG Energy Corporation, etcetera.

Duties consisted of: (1) Liaise between internal and external clients; (2) Assist with issues relating to major subcontracts and procurement purchase orders; (3) Review and comment on transmission grounding study reports and confidentiality agreements; (4) Receive and distribute contracts and maintain legal filing system; (5) Create and submit opening sheets for project files; (6) Submit invoices for approval and forward to accounting for payment; (7) Complete corporate and lien searches.

Project/Assistant Subcontracts Administrator (March 2007 – December2007)

Performed the role of Assistant Subcontracts Administrator for the client Saudi Aramco on a $1 Billion USD Oil and Gas Central Processing Facility located in Saudi Arabia.

Assisted with the drafting, formation and execution of a $13. 5 Million USD construction subcontract with NESMA and Partners Contracting Co. Ltd. on the $1 Billion USD Oil and Gas Central Processing Facility located in Saudi Arabia.

Assisted with drafting and execution of over 37 subcontracts worth over $250 Million USD.

Pre-Subcontract Administration - (1) Liaise with internal stakeholders, bidders, and suppliers; (2) Prepare bid documents and issue invitation to bid to approved bidders and analyze and evaluate bid packs; (3) Obtain financial approval prior to issue of Subcontract award; (4) Prepare the Subcontract document; (5) Invite successful bidder, obtain signatures, distribute Subcontract documents and notify unsuccessful bidders.

Post-Subcontracts Administration - (6) Initiate project meetings; (7) Prepare progress reports and approve Subcontractor's invoices; (8) Post-award correspondence; (9) Resolve contractual, commercial, and administration matters; (10) Negotiate change-orders with subcontractors protecting company's interest.

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