Kiran Chowdhary Nettem

*** ****** *****, *** ***, Nashville, TN – 37211

ac83pb@r.postjobfree.com 630-***-****

Overview

Mechanical/Industrial Engineer with 5 years of Experience in Warranty and Quality, interested in seeking an opportunity in the Market. Demonstrated Experience in Warranty, Auto Claims Strategy, Commercial Vehicle Claims settlement, Salvage, Total Loss claims, Lean Manufacturing, Six Sigma, PQCT, MQS PPAP, CAPA, APQP, KPI, OPDCA Kaizen, and Project Management. I would like to leverage my Technical and Functional skills in the Industry following my passion along with an open mindset to develop new skills. Education

1. Masters in “Manufacturing Engineering” from Wayne State University, Detroit, Michigan. ‘18 CGPA - 3.50/4.0 2. Undergraduate Degree in “Mechanical Engineering” from SRM University, Chennai, India. ’13 CGPA – 3.50/4.0 Professional Experience

SVP Worldwide, Nashville– TN, ‘Jun 18 to ’Till Date Global Warranty Engineer- Nashville

• Headed Warranty Parts Cost recovery Project from suppliers. (Savings $98721.0 FY 18-19)

• Initiated and successfully launched the project on Removal of warranty cards from the Box, so as to save the cost and make more customers go online to register warranty and in turn increase Aftermarket sales.

• Development of Global Warranty Management System and associated core processes and core tools.

• Channelized the warranty parts and Reimbursement process for dealers. (TAT-72 hrs. Reduce fraudulent activity)

• Analyze Failure of Machines and its components in real time situations (dealers) and trigger Engineering or Manufacturing changes to overcome the failure

• Establish Failure trends for each product type based on Usage, Type of application, Location to develop customer/ application specific components.

• Act as Technical Liaison between R&D, Tech Service, and Quality and Manufacturing departments to drive Engineering and process Improvements across the product Line.

• Presented the Idea to capture Warranty Cost by Model before the launch of Machine to the ELT team to maintain better Reserves. (Innovative Idea of the Year).

• Played a Pivotal Role in Initiation the Extended Warranty Program On singer Products to consolidate Market position on Lower End machines.

• Provided and managed a framework for the warranty returns, customer concerns and the company problem Solving /root cause analysis System.

• Communicate Fault and liability information to the relevant internal and external suppliers in order to obtain robust interim and permanent corrective actions aimed at warranty prevention and cost reduction.

• Inform and advise management on budgetary preparation on future warranty spend

• Reviewed suppliers’ processes and manufacturing procedures. Challenged suppliers where Necessary. Where Appropriate negotiated liability with the supplier and ensure they implement corrective Actions.

• Conducted detailed trend analysis of warranty return parts, claims, costs and exposure going forward to Determine corrective and preventative actions to support both Production and Supplier.

• Initiated Changes in the HV, PFAFF and SINGER Warranty terms and Conditions revised with Consideration with RDD teams with new control numbers.

• Successfully launched 12 new products into the market across various product groups.

• Reviewed First of samples and Participated in the development and refinement of Design and and process FMEA’s.

• Lead the reliability improvement process producing performance reports against agreed Key Performance Indicators (KPI’s) as required.

• Monitor internal and external reporting: PPM's, warranty returns, salvage reports and scorecard.

• Redressing Customer Quality Alerts with timely feedback based on data, convened and coordinated 8Ds and root cause analysis meetings. Using Quality tools to implementation of Corrective and Preventive actions. (CAPA).

• Supplier APQP development during sourcing by performing supplier assessments, process audits and run rates.

Reliance General Insurance, Hyderabad– India, ‘July 13 to ’Jan 17 (Selected under the Reliance GIC Campus Selection program).

Motor Claims Manager-Hyderabad, India

• Team Lead Handling 4500+ Claims Every Month in All Segments (Pvt Car, Two Wheelers, Motor Cab, Commercial Vehicles and Miscellaneous Vehicle segments).

• Produced Empirical Evidence by analyzing warranty data, reviewing internal manufacturing and part Design, reviewing supplier manufacturing processes, designing and performing physical part tests.

• Warranty performance and root cause analysis on Chassis (Basic chassis, Cross member, Frame Rails), Body (cowl structure, Hood, Doors, Hinges), Engine (Block, Half Engines and full Engines).

• Onsite Experience at Tata Motors Pvt Ltd-Pune, leading a Team of 6 members to observe the warranty Claim Process for TOP.

• Resolve disputes of Recovery Groups, Technical Factors, billing statements and Communicate claims/ Cases and supporting data to purchasing. (Ford India)

• Onsite Experience at Bharath Benz (Division of Daimler India Commercial Vehicles) – Chennai, Over Saw the Process of Manufacturing Cabins and Chassis for Heavy Duty, Medium Duty Trucks, Tippers and Tractors (Trailers).

• Perform Root cause analysis on flagged Parts with a warranty claim, analyze the data and deliver results back to the OEM/Dealer. Lead facilities effort to Eliminate product and process defect causes by utilizing team-oriented problem-solving methodology and recommend changes or solutions.

• Parse claims data from Analytical Warranty System (AWS) to drive spend reduction initiatives within the Quality and Product Development departments. (Ford India)

• Benchmarking and vehicle testing after the Vehicle is repaired for Roadworthiness (Chassis, Transmission, Engine (Frontal Impact) and Suspension damage vehicles)

• Investigations using 8D’s, Accurate and disciplined problem solving

• Interface with application engineering teams, quality and manufacturing engineering to review warranty analysis results using acquired data to identify issues and resolve.

• Over saw the Process and submitted a detailed report on warranty failed parts collected, RCA, CAPA done along with the validation test plan.

• Review warranty failed parts which have been intimated as claims and present root cause analysis / Corrective action plan along with validation test results/plans

• SPOC for Whole of India for Tata Motors and Fiat India with Reliance GIC to all TMI and Fiat Claims

• Disaster Management Motor Claims Settlement Team Lead. Srinagar ‘14 and Chennai ’15 floods, Motor Claims (12,000) Flood Vehicles were successfully settled within 30 days TAT.

• Cash loss, Total loss and Constructive Total Loss Assessor for Claims above 20lacs ($30,000).

• Solved Critical Engine, Fire, and Theft Issue Claims and settled them amicably.

• Develop and Review PQCT for precision processes adhered.

• Regular supervision of the developments to ensure timelines is being met and to red flag all concerns.

• SPOC for GM’s Chevrolet Assured Program with Reliance GIC in the Retail Insurance Portfolio.

• Handling Audit and Closed File Review and Compliances of Legal Claims PAN India, Audit of Closed files, Analysis of both system and process lapses. Sr Executive Strategy -Hyderabad, India

• “TAT” (BPMS, LSS) reduction of SIH of Claims from 22days to 12 days.

• Successful Launch of “Moto Plus” Software one Single System for Claim Settlement.

• Cost Reduction Segment wise by 12% during the tenure by implementing Project “Drive”

• Video Streaming Claim Settlement for E Segment Claim Settlement.

• Successfully Flagged of the Project on Reduction of Fraud Claims. Fraudulent Claims Reduction by 8%, Repudiation Increased by 14% in its First year of Inception

• Successfully launched National Tie Up’s with OEM’s (Chevrolet, Bharat Benz, Mercedes Benz, Renault Nissan, Tata Motors, Royal Enfield)

• Performing various type of Analysis Report for OD, TT and Commercial Claims.

• Analyzing the Incurred Claims Ratio of the various Underwriting Offices, Insurance Brokers, Motor Dealers and suggesting changes like discontinuing business or applying stricter Underwriting Norms.

• Initiate process Reengineering Based on Market Trends, Service Requirements and stay ahead To enhance productivity of the delivery team and control the per claims cost.’ Software Skills:

Motoveys, Motoplus,JDE, Mange Engine, CMS, Weibull++, Reliasoft, MS Office Suite, MATLAB, AutoCAD, Excel Solver, Mini Tab, Logical Decisions, DMS.

Professional Skills and Certifications:

• Surveyor and Loss assessor (Motor) Expert verified by Insurance Regulatory and Development Authority of India.

• “Excelled the “Aarush Reliance General Insurance Training” with Merit.

• “Technical lead certification (Motor Claims) by Reliance GIC”.

• Lean Manufacturing. PPAP, CAPA, Kaizen, Project Management, Root Cause Analysis, Failure Mode Effect Analysis.5S and OPDCA.

• Consumer Driven “Six Sigma Green Belt” Verified and Certified by Wayne State University. Rewards and Recognition:

• Top Performer consecutively for Two Years as a Motor Claims Manager, Reliance General Insurance

• Certified Reliance GIC Miscellaneous Vehicles and Commercial Vehicle Estimator, Surveyor and loss assessor.

• First CST to get Promoted to Motor Claims Manager (2 years) and then to Team Lead (3years) in 2016

• Chairman’s Award for Best innovation 2014 for video streaming of Motor Claims among Reliance Capital Groups

• Top Commercial vehicle and Motor Cab Segment Surveyor and Loss Assessor for 2 consecutive years at RGICL.

• Winner’16 for best TAT and Cost Reduction Claims Manager.

• Best Hub winner for 3 quarters in 2016, 2 quarters in 2015.

• Best Reliance GIC Campus Selection Program Employee for Implementing Cost Reduction and Fraud Prevention Techniques.

• Successful Implementation of Project Drive Dealing with Faster and Hassle-Free Claim Settlement.

(Cashless Settlement, Repair Vs Replacement)

• Awarded as Best Employee during the Chennai floods ‘15 where in 15,000 claims had been registered and were settled impeccably by the team Within 60 days.

• Chassis and Suspension head for team Proton Racing (Supra SAE). Previous Internships:

Nizam Deccan Sugars Pvt Ltd, Bodhan

• Summer Intern at Nizam Deccan Sugars Pvt Ltd.

• Project in recycling and Bagasse based Cogeneration Talwar Hyundai Pvt Ltd, Hyderabad

Continuous Improvement/Warranty Intern at Talwar Hyundai

• Project in body shop for repair of Major Crash vehicles using Child Parts there by reducing the cost Of Repair.

• Participate in Layered process audits to Maintain Safety and Quality standards within the Body Shop.

• Participate in 8D meetings as a part of the Quality team to address Customer Concerns

• Procured parts required for Body shop from Supplier locally/Internationally.

• Evaluated Part Cost, Explored Market for cost reduction

• Perform Inspections on Components for Wear and Durability.

• Assisted Field Service Engineer in performing RCA for Chassis and its allied parts, with detailed Quantitative report.

References will be provided upon request.

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