Executive Leader of Operations

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PARESH K. PATEL, Pharm.D. Schaumburg, IL ! 630-***-**** ! ************@*****.***

www.linkedin.com/in/paresh-patel

STRATEGY & OPERATIONS EXECUTIVE

Healthcare ! Pharmacy ! Optical ! Retail Merchandising!Medication Adherence EXECUTIVE SUMMARY

Multi-billion dollar P&L Executive guiding all aspects of health and wellness operations for leading global enterprise. Blends strategic insight, rigorous financial controls, and unceasing process refinement/cost control with compassionate leadership.

Principled healthcare professional with strong patient/brand centric focus. Collaborates closely with all stakeholders. Drives growth in sales and market share. Identifies talent, mentors leadership, builds diverse and strong talented teams, and raises employee engagement.

SELECTED ACHIEVEMENTS

" Consistently over-index sales goals, achieving 3 years of 5%+ comp sales across $5.5B operation.

" Drove repeated, YOY patient experience rating improvements, boosting poor 8.3 rating to a near-top 9.4.

" Transformed employee engagement scores across 12K population, raising divisional 51% average to 73%.

" Created powerful Emerging Talent program, promoting 12 out of 24 participants in the program's 2-year existence, and personally mentored 32 of current 47 Regional Health and Wellness Directors.

" Took division from bottom quality and clinical metrics to company leadership by programs now adopted enterprise-wide.

" Led and supervised successful openings of over 140 units and 250+ remodels. CORE STRENGTHS

Strategic Planning # Financial Management # Q&A Improvement # Regulatory Compliance # Cost Control Solution Innovation # Opportunity Identification # Goal/Target Setting # Competitive Analysis # Customer Focus Program Management # Risk Management # Continuous Improvement # Relationship Building # Leadership Planning CAREER PROGRESSION & CONTRIBUTIONS

Raydiyance Solutions, LLC Chicago, IL

Owner; Business Consultant; Advisor June 2017– Present Provide consulting and employment advising services to businesses in various industries

• Overall business operations analysis

• Developing solutions for growth

• Provide compliance counseling as it may relate to operating the business in accordance to government regulations

• Analyze financials and help provide options on cost efficiencies

• Provide ideas on marketing to client segments

• Provide networking solutions and provide insight on potential partnership strategies divvyDOSE Pharmacy Chicago, IL

Vice President of Pharmacy Operations July 2018–January 2019 Led program creation and pharmacy operations for innovative, Start Up company involved in Medication Adherence packaging and patient compliance monitoring.

• Strategic initiatives development

• Ambassador for marketing product and services

• Developed and implemented Medication Therapy Management program for the company

• Created Medicare Part D plan enrollment program to include identifying patients who may have better plan alternatives.

• Led the dispensing pharmacy and fulfillment operations. Identified cost saving measures and efficiencies. Top-to-bottom operations leadership, rigorous

financial management, astute talent

identification & development

Paresh Patel ************@*****.*** 630-***-****

2

Walmart, Inc., Pacific West Division Phoenix, AZ

SENIOR DIRECTOR, HEALTH & WELLNESS OPERATIONS (equivalent to Senior Vice President) 2014–September 2017 Promoted to direct pharmacy, optical, and over-the-counter (OTC) operations at one of company's most complex divisions, with 650 locations across 7 regions and 13 western states. $5.5B P&L responsibility. Lead total staff of 12K; report to Senior Vice President of Health and Wellness Operations.

• Successfully brought faltering division to above corporate standards, making it a company-wide example.

• Instilled culture of quality patient care and service. Focused on rationalizing locations, creating leadership program, and transforming divisional metrics across all operations.

• Developed strategic planning for territory and company business growth initiatives to include prescriptions, retail merchandise, and optical services. Partnered with local vendors to drive brand awareness. Contributions:

" Patient Experience:

o Boosted underperforming customer experience scores to near-top 9.4; zoomed divisional quality and clinical metrics from bottom to company leadership, maintaining top rank and ensuring continuation of critical insurance contracts. Increased patient medication adherence from 61% to 74%. o Partnered on creation of a Digital to Physical patient experience; Help design Pharmacy and Optical corporate website interaction and functionalities.

o Created Specialty Pharmacy growth strategies which included interactive/proactive patient consultation services.

" Ground up, Reorganization, and Growth Operations: o Beat all financial targets over a 3-year period, with 5% YOY growth during period of slowing sales. o Provided financial analysis, executive decision-making and operations guidance in acquisition of 35 new locations filling over 700 prescriptions per week.

o Closed 150 stores with focus on profitability.

o Raised engagement scores among 12K division employees from 51% to 73%, with 64% to 91% increase among direct reports; slashed turnover to 17%.

Walmart, Inc., North Central Division Chicago, IL

SENIOR DIRECTOR, HEALTH AND WELLNESS OPERATIONS (equivalent to Vice President) 2012–2014 Chosen to lead pharmacy, optical, and OTC operations at 560 stores in 7 regions and 50 markets across 10 Midwestern states, with

$3.7B P&L oversight.

• Developed the business vision, built important relationships with key stakeholders, and focused on delivery strategy to continue quality of care and customer experience while meeting challenge of market change and competition. Contributions:

" Created better inventory controls, reducing shrinkage from 0.9% of sales to 0.65%; optimized product turns.

" Drove 6%+ sales growth; over-indexed on budgets and financial plans.

" Designed and executed programs increasing both total store and health services traffic. Walmart, Inc., New England Division Philadelphia, PA SENIOR DIRECTOR, HEALTH & WELLNESS OPERATIONS (equivalent to Vice President) 2010-2012 Led pharmacy, optical, and OTC operations at 420 stores, with a $3B P&L responsibility. Built relationships with key divisional stakeholders, and partnered with them on new programs and initiatives.

• Refined processes for greater efficiency; developed better compliance and quality assurance programs. Contributions:

" Mentored 12 former direct reports to Regional Health and Wellness Director roles.

" Created nationwide compliance/audit program that increased pass rate from 82% to 97%.

" Boosted sales by over 3% YOY; over-indexed on financial plans and budgets. Walmart, Inc., New England Division Philadelphia, PA HEALTH & WELLNESS REGIONAL DIRECTOR 2009-2010 2

Directed pharmacy, optical, and OTC operations at 230 stores. $1B P&L authority.

• Focused on talent development and increasing bench strength. Contributions:

" Boosted sales by over 4.5%, partnering with OTC vendors to increase sales of high-margin items. Paresh Patel ************@*****.*** 630-***-****

3

Walmart, Inc., Pennsylvania and Western New York Region Philadelphia, PA PHARMACY REGIONAL MANAGER 2007–2009

Managed pharmacy and OTC operations at 150 stores, with $750M P&L oversight and staff of 10 Pharmacy District Managers. Contributions:

" Delivered 4%+ sales increase; over-indexed on all financial plans. Walmart Stores, Inc., Chicagoland Area Chicago, IL PHARMACY DISTRICT MANAGER 2003–2007

P&L oversight of pharmacy and OTC operations at 17 stores in the greater Chicago area. Contributions:

" Completely turned around metro stores in challenging urban environment; led region in financials for 4 years.

" Led effort that defeated "big box “ordinances within Chicago city limits. EARLIER POSITIONS included Pharmacy Manager, Pharmacy Co-Manager, and Staff Pharmacist. CAREER PROGRESSION & CONTRIBUTIONS

Education: Doctor of Pharmacy, University of Illinois at Chicago MBA coursework, American Public University

Pre-Pharmacy Curriculum, Illinois State University Certification: Pharm. D

Immunization Certification

Medication Therapy Management

Specialized Training: Disease State Management # Medication Therapy Management Recognition: Regional Manager of the Year, 2009 District Manager of the Year, 2005, 2006 Top Gun Award for leadership in metrics Above & Beyond Award for Hurricane Katrina relief Dale Carnegie Highest Achievement Award Dale Carnegie Breakthrough Award Presentations: Leadership Qualities, American Pharmacist Association Convention, 2017 Attributes of a Future Leader, Kappa Psi Biennial Grand Council Convention, 2015

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