Quality Assurance Data

ISAIAS C. MANANGHAYA

Address: Blk. * Lot ** Estrella Homes Sta.Rosa 2 Marilao Bulacan, Philippines

Mobile no: +639*********

Email Address: ******.**********@*****.***

SKILLS & QUALIFICATIONS

Quality writing and communication skills

High level of responsibility and fast-learning traits

Knowledgeable with the following systems: SAP, Citrix, ISP, Genplus, SAP Siebel, MDM, Insight2firstdata, Loyalty Portal, SAP By design, Service Now, JDE, SAP MDG, Sysaid and PowerBI

Computer literate (MS Word, MS Excel, and MS Power Point)

WORK EXPERIENCE

Bacardi Philippines

SAP MDG Senior Analyst April 2018 – Present

Handles operation request for Customer and Pricing (Data Loading and Mass Upload)

Prepared Monthly Finance Dashboard and Product Information Report

Ensure that all escalation and issues are attended and provide feedback.

Accenture Delivery Centre in Philippines

Global Process Owner and Quality Assurance Lead - HMD Global Oct 2016 – April 2018

Own an end-to-end process across credit services processes such as Cash Application, Collection, Credit Risk, Credit Clearance, Customer Master Data, Procure to Pay(Invoice Processing) and Quality Assurance.

Ensure that all escalation and issues are attended and provide feedback.

Prepared monthly Quality Assurance Workbook.

Provide recommendation based on the exception and root cause analysis provided in Quality Assurance Workbook.

Ensure all Global stakeholders are updated on all process update and change request.

Highlights

Standardization of collection process and CARE for all regions

SAP Master Data Lead (OTC ANZ) - Project British Petroleum June2014-September 2016

Prepares CMDM Daily Dashboard, CET and volume report

Prepares Monthly scorecard and coaching logs to team members

Ensure that all escalation and issues are attended and provide feedback.

Responsible in preparing weekly operation service review call deck

Leads the team in automation and process improvement

Highlights

POC for OTC for BCM (Business Continuity Management)

Submitted automation project like CMDM Dashboard, Mass Account Closure for Fuel Card and BOSS report

Collaborate with GBS Team in creating RCA Tool for Product not sold at location Error to minimize error and save dollar value for pending items

Created enhancement for Customer Data Health Checks to reduce the error and increase the quality score

Master Data Group Lead (OTC Global) - Project Diageo October2008 - May2014

Subject Matter Expert for all stream for Master data which includes Vendor, Product and Customer Data

Ensure that all escalation and issues are attended and provide feedback.

Monitor Operational Excellence boards and train to new members

Prepares training plan for new hires and system access (SAP, CITRIX and internal system application)

Responsible in preparing weekly operation and monthly service review call deck

Highlights

Handle successful project on Diageo that includes Apollo (Global), Apache (Australia, Mexico and Singapore), Planet (Brazil, Germany, NA and Great Britain) and Tripad (Philippines).

Receives various commendation for all markets handle

Log 12 process improvement and saves 12,000usd, and one highlight of that is creation of automated prices upload for Australia and Asia pacific markets for FY13.

Awarded Business contributor and nominate for Accenture A list for FY12

Consistently achieving 100 % SLA for FY12-FY14

Member of Super user and Automation team

Initiated Operation Excellence and Process improvement to articulate for all team members

Toyota Balintawak Inc. June2006 - September2008

Accounting Senior Analyst

Prepares monthly incentive report, bank reconciliation and check reimbursement.

Monitor inventories and purchases of all parts and equipment

Prepares trial balance for month end reports

Highlights

Awarded for Kaizen of the year for 2007

Model employee for 2008

Far Eastern University April2005 - May2006

Internal Auditor

Audits cash receipt and employee expenses.

Inventory of assets and equipment

EDUCATION AND TRAINING

Far Eastern University 2001 - 2005

B.S. Financial Accounting

Morayta, Manila

Accenture Delivery Centre in Philippines January 2011 - January 2012

Cybergate 1, Boni, Madaluyong City

(Introduction to Accenture Delivery Skills for Supervisors)

CRC-ACE professional CPA review center July 2013

Cybergate 1, Boni, Madaluyong City

International Financial Reporting Standard

PERSONAL

Marital Status: Married

Languages: English and Filipino

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