Customer Service Project Manager
Resume:
Shalom Obarinde
613-***-**** **************@*****.***
Education
International Canadian Health Studies
Algonquin College
Honors Bachelor of Science in Biochemistry
University of Lagos, Nigeria
● President of Finance for a Innercity Mission for Fidel Home
● President of the Student Council
● Most Amiable Student in the Faculty of Science
May 2016 - Aug 2016
Sept 2011- Aug 2015
High School Diploma
Hebron College, Mowe, Nigeria
● Chapel Prefect of the College
● Best Behaved Student of the College
Sept 2008 - July 2011
High School
Krisbethel College, Lagos, Nigeria
● Member of the Student Council
Sept 2005 - July 2008
WORK EXPERIENCE
Administrative Assistance Ottawa, Canada
Christ Embassy Ministry December 2015 - March 2019
● Extracted organisation data from G Suite, a Google office management software. Used the data to help prepare and format documents used by some organisations in Canada to make annual budgets and set annual goals for CEM
● Developed good problem-solving and organizational skills while preparing and filing financial documents
● Extracted financial data from SAP, a financial software. Used the data to help prepare and format financial documents such as the departmental performance report used by the Ministry to make annual budgets
● Accounted for the organization’s incomes and expenditures for a given fiscal year for different financial reports
● Completed voluntary Customer Service and Financial Analysis training to learn ways to enhance customer satisfaction and improve productivity
● Helped manage a collaboration tools used in the department- Agora, a business networking platform for CEM employees
● Improved member service skills by providing assistance to Agora users in a professional manner, displayed good correspondence skills by contacting different owners of inactive groups in it for the permission to delete their groups; and learnt how to prepare a statistical dashboard showing its usage for a particular period of time
References available upon request 1
● Produced graphs and tables using Microsoft Excel; learned new functions by doing so
● Effectively used CRM, Customer Relationship Management for different departments, from marketing to sales to customer service, which I used to organize their notes, activities, and metrics into one cohesive system
● Officially commended and awarded for initiative, enthusiasm, tenacity, persuasiveness, intense member focus and dependability in performance evaluations Project Manager Lagos,
Nigeria Cuts and Glitz (C&G) December
2013 - December 2015
● Participated in both intra and interdepartmental meetings on collaboration tools used by the International clothing line owners
● Displayed and improved the ability to meet the deadlines of assigned tasks
● Established and maintained a good relationship with colleagues by interacting well with them
● Managed a high-volume workload within a deadline-driven environment
● Became the lead "go-to" person for new reps and particularly challenging calls as one of the company’s primary mentors/trainers of both new and established employees
● Helped company attain the highest customer service ratings (as determined by external auditors) -- earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness
● Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations
VOLUNTEER EXPERIENCE
● Helped sort out donated items and serve snack, fruits and drinks at Tamarack, Ottawa Race Weekend, 2016
● Prepare equipment and venue used for Believers’ LoveWorld Inc. meetings in Ottawa, Ontario, Canada
● Helped sort out donated items and serve food at Algonquin College, Free Lunch day by the Squad Team
● Worked as part of a team to create and organize over 500 packages for Carefor Health & Community Services
COMPUTER SKILLS
Microsoft Word Microsoft Sharepoint Microsoft PowerPoint R Microsoft Publisher Corel Draw Computer Software Engineering EasyWorship SAP SAS Microsoft Access Internet research Outlook Lotus notes CRM FINANCIAL SKILLS
Evaluation of stocks and bonds Calculation of the expected return, NPV and IRR for companies Bell Curve Income statements Statement of changes in Equity Statement of Financial position Statement of changes in cash flows Perpetual System Inventory Costing-FIFO and the Perpetual System Inventory Costing-Average References available upon request 2
References available upon request 2
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