Customer Care Assistant

NOXOLO KHUKHU

** ********, *** ******** ******, Durban, Kwazulu Natal 4000 H: 073-***-**** C: 073-***-**** ****.******@*****.***

PROFESSIONAL SUMMARY

I am a young South African lady, have experience in administration and customer service. I am confident that I would make a productive addition to your team. I am always committed to ensure customer satisfaction and willing to do whatever it takes to keep customers happy and deliver good quality work. I am enthusiastic and always strive to do the best work possible. I have good communication and good computer skills. SKILLS

Solid analytical and creative thinking skills,

Experience in researching and basic knowledge if HRM duties,

Team player with common sense approach to

business management,

Ability to solve problem,

Telephone Etiquette,

Customer care,

Time and stress Management,

Customer Care,

Presentation skills,

Stress Management,

Interpersonal and written communication

Document scanning

Clerical support

Self-motivated

Data management

WORK HISTORY

Admin Assistant, 11/2011 to 06/2012

Greyhound Coach Lines – Durban, South Africa

Recording all trip sheets in the system,

Allocation of petty cash,

Reconciliation,

Customer Care,

Issuing of tickets and daily banking,

Responsible for all administrative duties and ensuring that filing is done daily,

Assisting in accounts with any queries,

Issuing stock and the petty cash as per the schedule of the day,

Answering Calls and transfer to relevant person,

Assisting in all other recruitments processes,

Cabin Attendant, 06/2012 to 04/2018

Greyhound Coach Lines – Durban, South Africa

Provide boarding assistance to elderly, sick, or injured people.

Perform equipment safety checks prior to departure.

Open and close doors for passengers.

Signal transportation operators to stop or to proceed.

Respond to passengers' questions, requests, or complaints.

Explain and demonstrate safety procedures and safety equipment use.

Head count verification

Greet passengers boarding transportation and announce routes and stops.

Collect fares from passengers and provide change in return.

Provide information to passengers about the trips.

Facilitate seating arrangements.

Distribute blankets, or other items to passengers.

Serve beverages to passengers.

EDUCATION

Diploma: Human Resource Management, 2011

DCC Campus - Durban, KZN

Grade 12: Commerce, 2008

Toli Senior Secondary Schoo - Lusikisiki, Eastern Cape PERSONAL INFORMATION

Name : Noxolo

Surname : Khukhu

Nationality : South African

Date of Birth : 29 June 1989

Gender : Female

Race : African

Availability : ASAP

Driver's License : C1

Disability : No

REFERENCES

Organisation : eThekwini Municipality

Initials & Surname : Miss SE Qina

Position : Clerk

Contact Number (Cell) : 078-***-****

Organisation : Greyhound

Initials & Surname : Mrs. K. Peterson

Position : Cabin Attendant supervisor

Contact Number (Cell) : 084-***-****/ 031-***-**** Organisation : Greyhound Coach Lines

Initials & Surname : Mr. K Makhathini

Position : Former Cabin Attendant

Contact Number (Cell) : 078-***-****/079-***-****

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