Pharmacy Customer Service

Pharmacist

QUALIFICATIONS PROFILE

Seasoned and goal-oriented professional, with extensive experience in clinical and retail pharmacy. Knowledgeable of regulations and protocols for dispensing prescriptions for diabetes, cardiology, geriatrics, oncology, and emergency room medicines. Armed with strong interpersonal and organizational skills; able to build strong rapport with colleagues and professionals of all levels. Proficient with Microsoft Office Suite (Word, Excel, and Outlook).

AREAS OF EXPERTISE

Indigent Care Customer Service Pharmaceutical Operations Inventory Control Anticoagulation

Oncology Geriatrics Infectious Disease Pain Management

PROFESSIONAL EXPERIENCE

EverPet, Denver, CO

Pharmacy Manager 2016

Handled the dispensing of prescriptions for cats, dogs, and horses in compliance with all rules and regulations of the Board of Pharmacy and the Food and Drug Administration

Reviewed and addressed all service issues and complaints

Managed Inventory to ensure cost savings

Supervised the compounding practices of two technicians who made Pergolide capsules.

Assisted in hiring and training on compounding procedures

SCLHS Saint Joseph Hospital, Denver, CO

Clinical Pharmacist

1984–2015

Examined patient’s clinical diagnosis; renal, age, and hepatic functions; disease states; drug dosage; duplicate therapies; and potential drug interactions in verifying appropriateness of medication orders

Collaborated with attending and resident physicians regarding changes to guarantee proper medications throughout practice rounds

Compounded Chemotherapies, TPN’s and epidurals in the 797 compliant clean room.

Proficient in Epic for 6 years, Pyxis and Omnicell, Microsoft word and Excel.

Participated on the Quality Assurance committee investigating ADR’s, DUE’s, DUR’s and RCA’s

Consulted and monitored consults for anticoagulants, renal, hepatic, delirium, Oncology regimens, Vancomycin and aminoglycosides

Worked in the outpatient Pharmacy dispensing prescription in both English and Spanish.

Compounded Vancomycin, Rocky Mountain and Magic Mouthwash for inpatient use.

Served as preceptor, mentoring and training pharmacy students, residents, and IV technicians

Supervised the team regularly on their daily tasks, such as checking the Swiss Log Robot; inspecting the 797 IV room; and answering sick calls and staff disputes

Participated in Oncology rounds and offered original vetted regimens with every chemo protocol that was administered.

Filed the Adverse Drug Reaction report for three years

Participated in investigational drug studies following all guidelines set forth by the investigating drug company

Facilitated patient education on proper Enoxaparin and Warfarin dosages and administration

Conducted medication reconciliation and patients interview in the Emergency Room

Established the original IV room to meet all State and Federal rules and regulations

Initiated the conversion of medications from intravenous to oral therapy ( po) thus generating cost savings

Completed the Department of Pharmacy annual training, which involved studying and reviewing statistical results in articles relating to Infectious Disease, Oncology, Cardiology, Geriatrics, Pediatrics and Anticoagulation

Kaiser Permanente Home IV Services, Denver, CO

Home Intravenous (IV) Pharmacist (prn) 2011–2012

Complied with all proper procedures for infusion of all intravenous medication dispensed

Organized and packed intravenous (IV) products before sending to home

Sky Ridge Medical Center, Lone Tree, CO

Staff Pharmacist (prn) 2009–2011

Offered support in answering questions, confirming orders, and inspecting technicians

Examined narcotics products, code carts and TPN’s.

EDUCATION

Doctor of Pharmacy, In Progress (Expected Completion Date: Apr 2018) University of Colorado, Boulder, CO

Bachelor of Science in Pharmacy University of Colorado, Boulder, CO

PROFESSIONAL DEVELOPMENT

Saint Joseph Pharmacist Training, Denver CO

Infectious disease Cardiology Geriatrics Pediatrics and Anticoagulation, Department of Pharmacy,

National Plan and Provider Enumeration System (NPPES) Taxonomy Certification

National Provider Identifier (NPI) Registry

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