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Engineer Customer Service

Location:
Fereej Ibn Dirhem, Qatar
Posted:
April 15, 2019

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Resume:

Karen Bernabe

Mob. 974-****-****

Email: **************@*****.***

Bayt.com: CV16808405

Linkedin: Karen-b-979304120

Address: Al Thumama Road, Doha Qatar

A Bachelor's degree in Commerce. With less than 10 years of professional executive experience working in GCC. Proficient in handling administrative & secretarial jobs in different fields in the organization of hospitality, logistics, and construction for handling executive level managers, customer service, sales, accounts, procurement, and document control.

Experience

QBS INTERNATIONAL WLL

5 years 1 month

OCTOBER 2018 – TO PRESENT (7 MONTHS)

Document Controller to the GEC (AECOM)

Project Name: Roads & Infrastructure for Government Residential Division Project in South Al Wukair Client: PWA

Engineer’s Representative: AECOM

- Reporting directly to Sr. Resident Engineer

Responsible for receiving daily inspection request reports with the required decisions, exchanged documents according to the policy & procedures. Ensuring proper recording and processing to fortify the connection to databases for online reporting and tracking.

Maintains filing and archival.

APRIL 2015 – SEPTEMBER 2018 (3 YEARS & 6 MONTHS)

Site Secretary to the GEC (ATKINS,DAR,) PMC (PARSONS) Project Name: Roads & Infrastructure in Rawdat Abal Heeran (MMUP Ph2 Pkg8) Package 1 Client: Public Works Authority Ashghal

Project Management Consultant: Parsons Brinckerhoff Engineer’s Representative: WS Atkins & Partners Overseas/ DAR Al Handasah Consultants

- Providing secretarial and clerical works to the PMC Engineer (Parsons Brinkerhoff) & to the Client's Engineer (PWA/Ashghal). Monitors, collect, collate, and process GEC's Staff Daily Attendance Report. Administer support to the GEC (WS Atkins) project team by accessing SharePoint in LR&DP Programme Management Information System (PMIS) Document Control Systems. Perform data entry, recording, printing, and filing duties. 2

MARCH 2014 – MARCH 2015 (1 YEAR)

Admin Assistant / Procurement (HEAD OFFICE, QBS)

- Provides secretarial and administrative support to the Divisional Manager, while ensuring a high performance, customer service-oriented working environment. Receives telephone calls, providing information and handling issues that may require sensitivity and the use of sound or independent judgement. Reviews and determines the priority and routes incoming and outgoing correspondence, reports, requests and instructions or as directed. Coordinates work with other executive staff and departments to ensure a high performance working environment. Types or drafts memorandum, correspondence, and any other documents or reports often are highly sensitive and confidential in nature. Ensures that materials and reports for signature are accurate and complete, proofreads and checks typed and other materials for accuracy, completeness, and compliance with company's standards, policies, and procedures. Schedules meetings and arrange or confirms appointments. Refers or recommends referral matters to appropriate department heads for the proper action and report. Coordinating with the PMV officer & Accounts department for the invoicing and payments, making sure the invoices are properly handed and received by the vendor.

- Procurement - Responsible for keeping the Procurement and Contracts documentation safe and secure. Preparing LPO based on the received Material requests from the project team. Coordinates with the material suppliers for the effective preparation of scope of works that are assigned based upon the template provided. Identify the complete scope of work including the unique scope of requirements, alternates and unit pricing, schedules, logistics plan, and or any other project specification that may require.

MARCH 2012 – MARCH 2014 (1 YEAR & 5 MONTHS)

Admin Assistant / Customer Service Representative/ Accounts Assistant

BDP International WLL - Doha, Qatar

- Admin - Reporting directly to the General Manager. Handling documents including preparing office correspondence, arranging meetings, travel schedule & hotel bookings.

- Customer Service - Communicating with all other its BDP affiliates and offices including US, Germany, UK, across GCC, and all over Asian countries towards freight charges for exporting logistics and providing detailed and timely customs clearance in importing logistics. Billing Customers - Posting costs & making invoice with the use in Cyberlog Web Module system. See to it that job cost has the correct accruals & revenues. Tracking sales records through the preparation and issuance of timely invoices which are dispatched to customers.

- Accounts - Responsible of monitoring ageing receivables, sending to customers account's statements and collecting payments. Preparing cheque requests, handling petty cash flow. Handling bank transactions such as making salary transfers, payments transfers, cash & bank deposits, collecting cheque books, and updating daily bank statement of account, etc. Ensures timely payments of vendor invoices and expense vouchers. Maintains accurate A/P records and control reports. Process & review accounts payable transactions for proper coding & approval. Interface with vendors to troubleshoot and resolve accounts payable matters. Assist with month-end and year-end closing.

3

MAY 2007 – MAY 2009

Executive Secretary/ Sales Coordinator

Ramee Group of Hotels & Resorts - Dubai, UAE

- Assisting the General Manager in the day-to-day operation by performing a variety of administrative tasks, including organizing & maintaining schedules & appointments. Screening all incoming phone calls before directing to him. Handling confidential documents ensuring they are properly secure. Preparing inter office correspondence efficiently and effectively. Making travel arrangements with executives. Contacting potential corporate clients or existing customers about the services offered and close sales to meet the monthly target. Cooperate with the Sales team to understand the customer Education

MARCH 2006

Bachelor of Science in Commerce

Asian Development Foundation College, Philippines

Skills

Proficient in computer software programs

Basic analytical and experience

Multitask

Strong personality, good communication, & customer-service Personal Data

Profile: Female, 36, Married

Nationality: Philippines

Current Location: Doha, Qatar

(Employment Residence Visa valid till December 2019)

Driving License: Yes

Current Position: Document Controller

Company: QBS International

Notice Period: up to 2 months

NOC Requirement: Required (can be obtained)



Contact this candidate