Call centre or slaes

CURRICULUM VITAE

IKHONA NGXIYA

PERSONAL DETAILS

First Name: Ikhona

Surname: Ngxiya

Date of Birth: 1999-03-01

ID Number: 990**********

Gender: Female

Marital Status: Not Married

Nationality: South Africa

Home Language: Xhosa

Other Languages: English, Afikaans, Tswana, Zulu, Sotho Current Town/City: Johannesburg

CONTACT INFORMATION

Contact Number: 063*******

Email Address: ********@*****.***

Postal Address:

10 Aandblom street,Janhofmeyer

Johannesburg 2092

EDUCATION

Panorama Combined School

Matric

Status: Completed

Enrolled: January 2017 - January

2018

January

2018

- Business Studies

- Tourism

- Geography

- Maths Literacy

- Afrikaans

- English

- Life Orientation

Program At Investec

Business Mini Enterprise

Programme

Status: Completed

Enrolled: May 2016 - October 2016

October

2016

- Business

- Markting

- Product research

- Control

- Pricing and costing

- Sales

- Problem solving

- Decision making

- Finance

Ezulwini Services

Call Centre certificate

Status: Completed

Enrolled: January 2018 - February

2018

February

2018

- Excel

- Computer Training

- Telephone Etiquette

- Communication Skills

- Sales Training

- Cross selling

- Up selling

- Micro-soft power point

- Micro-soft word

- Questioning and listening skills

- Debt collecting

- Basic and and advanced customer

services

EXPERIENCE

Oaksure Financial services From: February 2018 - July 2018 Call centre agent

- Making calls to make sales

- Recieving calls from customers

- Solving the customer's problem

- Sell all types of insurance

Blue Tech Retail (Telkom)

From: November 2018 - Still

working there

Sales Agent

- Signing up cellphone contracts for customers

- Signing up routers

- Signing up fibre and landlines

- Calling customers to be updated on their application

- Fraud validation

- Work on CRM system

REFERENCES

Mrs P Nkosi

Investec Trainee

Email: ***********@*****.***

Tel/Cell: 034*******

Bianca

Oaksure trainee

Email: **@**************.**.**

Tel/Cell: +278********

Vasco Khoza

Area Manager for Telkom

Email: **********@******.**.**

Tel/Cell: 081*******

Contact this candidate