ANALYST/AUDITOR

Areas of Focus: Business, Operations, and Legal Management

Qualifications Profile

Meticulous, performance-driven, and solutions-focused professional, offering hands-on background in management encompassing business development, program evaluation, and legal administration.

Effective leader, with strong organizational aptitude in overseeing teams, technical operations, legal advisory, and intergovernmental relations. Equipped with excellent critical thinking, problem-solving, and decision-making capabilities, along with negotiating ability in identifying opportunities and resolutions to attain productivity. Armed with articulate communication, interpersonal, and presentation skills in cultivating relationships with diverse levels of individuals. Technically proficient in utilizing SAP, GSX, and FileMaker Pro.

Summary of Relevant Experience

Operations and Business Management

Efficiently administered various processes and functions, as well as ad hoc projects in the absence of line lead

Maintained active collaboration with various departments and swing shift counterpart to drive consistency on the processes

Rendered supervision to a staff consisting of more than 40 national legal advisors

Directed employees based on set-forth policies and management guidance

Managed monitoring of legal and judicial officials with regard to proper execution of laws and case management system

Strategic Planning and Implementation

Supported continuous improvement activities and lean operations which included 5S

Executed new processes and procedures, while proposing amendments on work instructions to the lead and process engineers

Monitored and evaluated advisors and their weekly reports to fulfill project implementation

Facilitated a qualitative and quantitative assessment to support the development of Justice Sector Support Program based on set indicators

Performance Improvement

Assumed responsibility in overseeing and analyzing performance of advisors

Guaranteed adequate knowledge and ability of all employees in performing their roles, as well as the tools they required

Training and Development

Provided assistance to the warehouse lead in ensuring provision of training and cross-training to all employees

Exemplified proven expertise in providing clear insight and coaching to onboarding and developing team members

Carried out training programs for court operators regarding new case management system and computer skills

Oversaw and audited around 45 employees, along with continuous coaching to them on a day-to-day basis

Growth and Development Impacts

Made substantial contributions in obtaining high level of quality for the department with 100% internal and external audit outcomes by the Apple management

Played a pivotal role in increasing productivity through proactive development of initiatives and administration of processes to capitalize on skills of employees

Work History

Apple Inc., Elk Grove, CA, USA

Service Warehouse Trainer Aug 2018–Present

Volt Management Corp., On-site Apple Inc., Sacramento, CA, USA

Service Warehouse Trainer, LT1 Dec 2015–May 2018

United States Department of State/Bureau of International Narcotics and Law Enforcement Affairs (INL), Kabul, Afghanistan

Senior Case Management System Advisor Feb 2014–Jul 2015

Monitoring and Evaluation Advisor Mar 2012–Feb 2014

Education

Master of Business Administration, 2015

American University of Afghanistan (AUAF), Kabul, Afghanistan

Bachelor’s Degree in Law and Political Sciences, 2011

Kabul University, Kabul, Afghanistan

Certifications

Training of Trainers (TOT) Certified

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