Manager Customer Service

RICHA SHARMA, MBA(HR)

Beaumont, AB, T*X*J*, Canada *********@*****.*** 587-***-**** www.linkedin.com/in/HR-Richa-Sharma

April 14, 2019

PostJobFree,

Edmonton, AB.

Dear Hiring Manager,

I am connecting with you to apply for the “HR Assistant” job opening listed online. I believe my years of work experience as well as my communication skills and technological skills make me an ideal fit for the position. I have 6+ years of experience in HR from back home in India having an ability to work in dynamic and challenging environment. The top portion of my resume highlights my career profile and my significant accomplishments.

To date I feel my strongest abilities are:

Performing and competing numerous tasks by prioritizing while optimizing workflow and maximizing productivity within fast-paced environments.

Handling Full Cycle Recruitment starting from associate to mid-level and senior-level management for sales, marketing, operations, finance and HR positions with IT, retail, construction, mining and hospitality sectors.

Demonstrating outstanding skills in records management, data entry, report generation, data manipulation, accounts payable, and general issue resolution.

Leveraging outstanding interpersonal, problem-solving, and organizational talents to effectively coordinate events and meetings while communicating collaboratively with a variety of teams and departments.

Attributing employee conflicts with strong problem-solving skills and in collaboration with the legal department.

Advanced excel knowledge related to Macros, VLOOKUP and Pivot table

I would welcome the opportunity to speak with you if you feel I would be a strong candidate for this or any other position in your organisation.

Thank you for your time and attention.

Sincerely

Richa Sharma

RICHA SHARMA, MBA(HR)

Beaumont, AB, T4X0J2, Canada *********@*****.*** 587-***-**** www.linkedin.com/in/HR-Richa-Sharma

HR Assistant

MBA (HR) with 6+ years of experience in HR operations, Recruitment, Induction, Appraisal, Performance Management, Training & Development, Employee Engagement and Dispute Resolution.

Acknowledged for providing cost efficient solution to the company by reducing 20% of total employment cost.

Successfully overhauled the HR policies and procedures that improved the overall efficiency of the company.

Planned and organized events and fun activities such as Family Day, New Year Day, Diwali Day, etc. for employee engagement and other common celebrations.

Initiated Charitable Donation Program for the Blind School Students by raising funds being a self-motivated individual.

PROFESSIONAL SKILLS

Talent Acquisition Learning & Development Analytical Skills Conflict Management Employee Engagement Performance Management Onboarding & Induction Manpower Scheduling Customer Service Delivery Excellence

SELECTED WORK EXPERIENCE

Head HR at Vega Infrastructures Apr 2018 to Dec 2018

(Vega Infrastructure is a multi – industry company)

As an effective HR business partner, worked closely with the business heads and the management teams for strategic human resources management wide people development, performance management, retention, succession planning and employee satisfaction to ensure success of business initiatives.

Constantly reviewed and overhauled HR Policies and procedures that fostered best practices along with integrated, responsive and client-focused services.

Successfully handled the acquisition of new business unit that involved decision making related to retention of Key Talents and incorporating our corporate culture into the employees while keeping their motivation & confidence high.

Attended job fair and tie up with institutes for sourcing manpower. Initiated campus recruitment by providing internship programs for students and retaining the key resource after completion of training.

Developed and implemented Market Penetration Strategy by working closely with the Managing Director.

Executive – Learning & Development at HyperCity Retail India Ltd., Aug 2016 to Mar 2018

(HyperCity Retail India Ltd. is a super market chain, owned by Future Group, India)

Managed recruitment through job portals, employee referrals, walk-in’s, head hunting and with Company’s database. Ensured best employment practices through Recruitment Tracker.

Prepared and executed new hire orientation and induction plans while ensuring that candidates acquire necessary skills, knowledge and behavior by reviewing them.

Chaired the POSH committee (Prevention of Sexual Harassment) at the store level and contributed in maintaining harassment free workplace environment for female staff.

Mapped the skill sets of teams to identify and facilitate strategic training and development needs.

Designed different Training Modules and prepared assessment papers for pre-training and post-training analysis to evaluate the overall effectiveness of training session through periodical assessment.

Imparted behavior and soft-skills training in consensus with company’s vision and mission through on the job and class room training sessions with excellent verbal communication skills.

Worked in strong coordination with the HR Manager, Store Manager and Security Manager on employee / labor relations issue management and dispute resolution including formal complaints and grievances.

Provided general administrative support to the HR manager in handling transfer cases and termination cases of problematic and disruptive employees with strong problem solving skills and critical thinking.

Team lead – BART at METRO Cash & Carry Nov 2015 to May 2016

(METRO Cash & Carry is the largest sales division of the German trade and retail giant Metro AG. It operates across Europe, Asia and North Africa)

Department wise Roster planning and scheduling on weekly basis. Prepared, analyzed and distributed roster deviation reports on weekly and monthly basis.

Quarterly validated department wise tasks and assembled staff productivity report on weekly and monthly basis for optimum utilization of manpower with effective scheduling.

Prepared and executed employee engagement calendar. Kept regular interaction with employees to gain insights on areas of motivation, happiness & grievances.

Maintained attendance and leave records of more than 350 employees of all the departments. Conducted data analysis for tracking and reporting trends on absenteeism Also recommended changes and improvements in controlling unscheduled absenteeism.

Supported management in various customer service initiatives, improvements, and enhancements to improve business operations efficiency.

Facilitated Department Manager-HR in successfully organizing and executing annual assessment center to provide fair growth opportunity to all the employees.

HR Generalist at Skyway Communication Solutions Jul 2012 to Oct 2015

Conducted Administrative-level HR role for full cycle recruitment that range from job posting to sourcing, screening, interviewing, hiring, on-boarding and preparing offer letters.

Took Charge for building a strong pipeline of wide range of qualified candidates to cope with fast-paced recruitment needs.

Managed documentation related to the employee lifecycle, ensuring accurate data collection, approvals and submission.

Conducted complete reference checks and background checks of new hires.

Handled all administrative responsibilities related to payroll disbursements, including preparation of announcements, creating minutes, document distribution and conducted other data manipulation.

Carried out exit interviews to gain insight of actual attrition cause and thereby countering the problem area by paying close attention to detail to maximize the employee retention rate.

EDUCATION

Master of Business Administration (HR), 2012

Bachelors of Computer Applications, 2010

COMPUTER PROFICIENCY

Advanced Excel knowledge (Macros, VLOOKUP and Pivot Tables)

Familiar with HRIS or ERP system (like Adrenalin, PeopleSoft)

VOLUNTEERING WORK

Currently serving as Program Assistant at Beaumont Library, Alberta.

“Richa is a quick learner and always suggests different & innovative ways to make tasks simpler. With deadlines, her delivery rate has always been timely and flawless. Richa had completely turned around our Amritsar Store which was the need of the hour and THAT showcased her potential to deliver under timebound pressure without any slip-ups. “

Reema Dcosta

Asst. Manager HR, Head Office

HyperCity Retail India Ltd.

“Richa comes across as a very strong headed individual and a go getter when it comes to achieving results. “

Binoli Patil

Sr. Manager HR, Head Office

HyperCity Retail India Ltd.

“I've seen Richa learn the given tasks that extend well beyond the scope of her role and her willingness to learn and take on these new responsibilities is something to be desired in any professional. She is a mix of productivity and ambition that sets a great example for the rest of the team.”

Neha Sharma

Team lead – HR

Metro Cash & Carry

Contact this candidate