Sales Representative Manager
Resume:
DODY RATEAU
Marlborough, MA 01752
*********@*****.***
EDUCATION:
Bay State College Boston, MA
Bachelor of Science degree in Criminal Justice and Psychology Expected 2012
PROFESSIONAL EXPERIENCE:
RENT-A-CENTER BOSTON, MA
CUSTOMER ACCOUNT MANAGER March 2010 – Present
Manage rental accounts and meet company account management goals and expectations
Review expired accounts and communicate with customers to promote timely payments
Maintain accurate records of past due account activity
Increase store BOR and revenue through sales activities, account management, and total customer satisfaction
INXS WIRELESS/T-MOBILE BOSTON, MA
RETAIL SALES REPRESENTATIVE May 2007 – March 2010
Shine in customer service while meeting or exceeding monthly sales goals
Keep abreast of the rapidly evolving T-Mobile technology
Provide customer follow-up and ensure customer retention
ANN TAYLOR LOFT DEDHAM, MA
ASSISTANT MANAGER Aug 2009 – Sept 2009
Assists the manager in opening and closing the store and supervision of staff
Handle the customer queries and cash controls
Prepare daily sales report and cash count
SOLECTRON/VERIZON HANOVER, MA
SERVICE TECHNICIAN Apr 2005 – Nov 2006
Located customers through I2K to verify account and maintained updated information
Analyzed and fixed problems with phone to maintain customer satisfaction
Transferred service to new phone, including phone number and phone book
BLUE CROSS AND BLUE SHIELD BOSTON, MA
ASC PRODUCTION COORDINATOR Oct 2004 – Jan 2005
Worked collaboratively with team members and internal departments to ensure production invoice goals were met in a timely fashion
Prepared the production invoices and corresponding reports for mailing t
Ensured individual customer packages had been checked for accuracy
BARTON SECURITY BOSTON, MA
SECURITY OFFICER (Part Time) Nov 2003 – Apr 2005
Trained in CPR, fire safety, and hazardous material/waste products
Produced daily reports corresponding to building and surrounding perimeter events
Monitored access control and evaluated data contained on security system
ADECCO TEMPORARY AGENCY (METLIFE) BOSTON, MA
FILE CLERK Mar 2002 – Sept 2002
Supervised the disposal of unwanted files throughout the company
Sorted files to insure accuracy for proper shipment and delivery
Responsible for the proper storage and maintenance of company files
SKILLS:
Microsoft Office Proficient
Fluent in French and Creole
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