Customer Service Social Media
Resume:
Lumeah Deschamps
***************@*****.***
An experienced legal professional utilizing a background in customer service who possesses very strong organizational and time management skills along with the ability to handle multiple priorities simultaneously.
Administrative Paralegal, The Meridian Law Group, El Segundo, CA 4/2016 to 03/2019
- Drafted settled demands and initial letters of representation to insurance companies and medical facilities.
- Calendared dates for responsive pleadings, court appearances and discovery.
- Electronically filed initial pleadings with state courts.
- Arranged proof of service of summons and complaints.
- Organized and prepared trial exhibits for briefs and trial preparation.
- Assisted the supervising attorney with initial client interviews and intake.
- Coordinated appearance requests for depositions and hearings.
Customer Service Agent, Convergent, USA, Atlanta, GA 2/2015 to 3/2016
- Set up new accounts for gas and electric services for residential and commercial accounts as well as re-opened, and cancellations.
- Ensured all work was in compliance with local, state and federal policies.
- Assisted customer in understanding the breakdown of monthly gas and electrical billing statements.
- Trouble shooter for commercial and residential electrical power outages.
- Resolved customer complaints via telephone, email and social media.
- Discussed billing, rates and allowances and advised on energy conservation measures.
- Recorded details of customer contracts and actions taken.
- Coordinated safety order responses by using multiple computer systems to log information.
- Routed technical queries to designated channels for proper resolution of service and equipment issues.
- Determined charges for service requested and collected deposits to start began new services.
Software Programs:
- Oracle, CRM Systems, Co-Counsel, Microsoft Word, Outlook, Excel and PowerPoint
Education:
Platt College, Alhambra, CA. Bachelors of Arts-Paralegal Studies. Graduated 3/2014.
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