LORI BURNS

**** ********* *** ***

Minneapolis, MN. 55406

612-***-****

ac83i6@r.postjobfree.com

MHC Culinary 651-***-****

July 2014 – Present

•Maintain a high level of customer satisfaction.

•Timely and professional.

•Upholding service standards and organizational mission.

•Knowledgeable of safe food handling protocols.

Hennepin County 612-***-****

May 2016 – November 2016

• Process a high volume of time sensitive election material.

• Perform data entry of voter registration applications.

• Perform data entry of absentee ballot applications.

• Prepare absentee ballot materials for mail and in-person voters.

• Assist voters at the elections counter.

• Respond to a high volume of voter phone calls and emails.

Minnesota Department of Revenue

April 2013 - August 2013 651-***-****

•Seasonal Office Specialist in Demographics Department.

•Updating records to reflect current taxpayer data.

•Correcting demographic errors on tax returns.

•Processing and recording return mail.

•Researching and correcting demographic errors.

•Investigating and researching current taxpayer information.

Burns Brothers Financial Group

June 2008 – January 2013 952-***-****

•Implemented and organized an electronic filing system.

•Scanned, recorded and processed data.

•Converted office to a paperless data structure.

•Assisted tax consultants during tax season

•Completed and filed federal and state tax returns.

Midwest Airlines

August 2005 – May 2008 (612) 726- 5561

•Ticket Agent, Gate Agent and Baggage Service Manager.

•Capable of managing stressful situations with ease.

•Outstanding communication and interpersonal skills.

•Possesses a high degree of professionalism and dedication to exceptional quality service.

America West Airlines

January 2001 - February 2003 612-***-****

•Customer Service Agent at Minneapolis/St Paul International Airport.

•Ticket Agent/Gate Agent/Baggage Service Agent.

•Professional, positive attitude is required, along with the ability to handle stressful situations in a courteous manner.

•High-energy work environment that requires negotiation skills along with excellent communication skills.

Certificates and Licenses:

Real Estate License 1995 – 2000

HONOR AND AWARDS AND VOLUNTEER WORK:

Employee of the Month for Midwest Airlines

Above and Beyond Award ~ two consecutive years at America West

Volunteered as a Guardian ad Litem for Hennepin County

Volunteer for Pathways Health Crisis Resource Center

Vita Volunteer for IRS 2010, 2011, 2013 ~ Pillsbury House

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