Manager Project

TATIANA BARYSHNIKOVA

Global CRM Manager at Sims Recycling Solutions

Oct 2014 – present

Configuration and implementation of CRM (Dynamics 365):

Work with stakeholders: goal setting, business requirements and CRM policies

User administration, adoption, motivation and support

Data quality control, dashboards, reports

Development and deployment of tailored solutions for sales, marketing and operations: new entities, forms, views, workflows

Management of system upgrades: collaboration with IT, testing, communication

Achievements:

Developed a unique solution for quoting and managing RFPs

Automated communication with clients when services are scheduled and provided

Simplified and streamlined management of marketing campaigns

Developed and implemented CRM change management policy IT Project Manager at Siemens

Apr 2011– Apr 2014

Implementation of CRM system (Oracle) in Russia and Central Asia:

Transfer of CRM principles and worldwide best practice to Russia

Design and implementation of local authorization concept and layout, managing user adoption

Setting up a help desk system with training and control (Atos)

Development of support documentation and trainings (in collaboration with key users in divisions)

Change management in collaboration with central team in Germany IT training center set up:

Development of IT training concept (main principles & rules), training center catalog, intranet page, web trainings library

Planning and arranging training sessions

Automation of registration process (with Sharepoint solution), collecting feedback, providing reports

Achievements:

IT trainings became regular, more structured, client-oriented, transparent to business

Increase in CRM usage and data quality

t.baryshnikova18@gmail.

com

408–307–2064

3063 Marston Way,

San Jose, CA, USA

95148

Green card holder

Recommendation:

Tatiana has an

excellent work ethic,

shows great attention

to detail and strives

to meet the needs of

her internal

customers. She

consistently listens to

the needs of others to

craft a solution that

will positively impact

the affected team“

Lennore Freeman

Director of Product

Management

ALLDATA

Project Manager at “STONE” Group of Companies

Oct 2008 – Mar 2011

Management of internal projects:

Project planning,

Building and managing project teams,

Schedule, budget, quality and execution control

Completed projects:

Automation of work with debtors,

Call-center set up,

CRM system development and implementation

Marketing Manager at “STONE” Group of Companies

Apr 2006 –Sept 2008

Content development of corporate websites:

http://www.stone-xxi.ru/eng/,

http://www.stone-auto.ru/,

http://www.stone-insurance.ru/

Management of marketing campaigns

Sales reports, presentations, event management

Education

State University of Management, Moscow, Russia

Sept 2002 – Jun 2007

Company management, innovation management. Master’s degree Sovnet, Moscow, Russia

Sept 2009 – Jan 2010

Project Management. IPMA certificate.

“Education never ends, Watson. It is a series of lessons, with the greatest for the last.” Sir Arthur Conan Doyle

“Stay committed to your decisions, but stay flexible in your approach“ Tony Robins

Languages

English

Russian

German

Hobbies

Psychology

Yoga

Pets

Contact this candidate