Manager Customer Service

MANIKANDAN SEETHARAMAN

Logistics / Warehouse Executive

Cell:

Email:

Location:

+65 91997551

***************@*****.*** Singapore

Professional Summary

Driven Warehouse executive with more than nine years of experience working in demanding environments, excellent leadership skills and ability to lead a team to great success, keen eye for detail to locate areas of improvement

Core Qualifications:

-Operations Management

-Inventory control

-Material Management

-Distribution Logistics

-Excellent communication and organizational abilities

-Ability to motivate others

-Team building and leadership

-Strong knowledge in MS Office

-Familiar with ERP systems (SAP)

-Data Analysis

Employment History (Summarised)

-Sankyu (S) Pte Ltd, Singapore Jul 2018 to Present Logistics / Warehouse Executive

-Skytruck Forwarders (S) Pte Ltd, Singapore Jun 2016 to Apr 2018 Warehouse Executive (Senior)

-ASR Pharma Distributors, India Nov 2013 to May 2016 Logistics Manager

-Sankyu (S) Pte Ltd, Singapore Oct 2011 to Oct 2013 Warehouse Supervisor

-RBS Business Services Pte Ltd, India Feb 2009 to Aug 2010 Officer

-ASR Pharma Distributors,India May 2008 to Feb 2009 Distribution Officer

Employment Profile

Logistics / Warehouse executive – Sankyu (S) Pte Ltd (Jul 2018 – present)

Achievements:

-Stock transport orders were fulfilled with 100% accuracy and transactions were posted in SAP on time.

-Maintained high level of customer service by meeting the customer demands and responding to the customer promptly

-Prepare and present KPI review monthly highlighting the achievements and identifying the opportunities for continuous improvement

-Handled the inventory of huge customers like DOW chemical, Pfizer and Abbot with great care and attention

-Ensure safeguards of the warehouse operations by establishing and monitoring security procedures and protocols

-Analysed service failures and providing corrective and preventive action so as to stop the recurrence

Senior warehouse executive – Skytruck Forwarders (S) Pte Ltd (Jun 2016 – Apr 2018)

Achievements:

-Managed to increase the inventory accuracy to 99% within 2 years by implementing periodic cycle counting,

Quarterly stock check and daily inventory reconciliation

-Trained and motivated a team of more than 10 personnel in the effective handling of materials and integrating best practices

-Effectively monitored the daily work flow and ensured proper staffing based on the volume of work.

-Saved several thousand dollars for the company on overtime by proper planning and execution of all the shipments

within the working hours and improving the employee’s performance

-Increased customer satisfaction by attending to their urgent request even at midnight, Sundays and public holidays

-Successfully handled the team with nil error in operations during the unforeseen circumstances such as shortage of

Manpower, resources and so on

-Created a happy environment every day by moving well with all levels of employees

-Introduced a new space saving technique, which eliminated the requirements of acquiring more space for new products

Logistics Manager – ASR Pharma Distributors (Nov 2013 – May 2016)

-Managed Administrative staffs, truck drivers and other logistics staffs

-Negotiated purchases to ensure lowest cost consistent with company standards for quality products

-Ensured the timely delivery of customer orders

-Liaised effectively with suppliers, retailers and consumers

-Review and improve existing set-up, maintain WMS system to monitor and prevent any financial loss to the stocks.

-Improvised inventory control system inclusive of monitoring minimum stock level and set-up the re-order level

-Improved the existing stock receiving system and ensure stock received can be updated to the system without any delay after receiving

-Participated in requirements gathering, project documentation, solution development and manage request as well as expectations

Warehouse Supervisor – SANKYU SINGAPORE PRIVATE LTD (viaTNL Express Pte Ltd) (October 2011 – October 2013)

-During this period, I worked for “Sankyu (S) private limited” and handled major clients like PFIZER, ABBOTT and MEIJI.

-Reported directly to the Warehouse manager and supervised a team of not less than ten warehouse personnel

-Effectively monitored the customer service officers and resolve the daily issues instantly

-Achieved exceptional levels of customer satisfaction through timely, accurate processing of customer’s orders

-Reviewed and updated Work Instructions and Standard Operating Procedures periodically or when necessary

-Readily supported new processes and promote team oriented environment to enhance productivity, build morale, and control costs

-Prepared and sent various reports for customers (ageing report, receiving and releasing report, cargo movement report, and Non-conformance report) and also handle ad-hoc request

-Billed the clients accurately based on pricing established with clients

-Managed the inventory and maintain the accuracy level of more than ninety nine percentage

-Properly planned and execute the daily operations according to the daily schedule

-Built a motivated warehouse team of 8 well-trained staff.

Officer – RBS Business Services Pte Ltd, India (February 2009 to August 2010)

-Reported the day-to-day servicing of corporate accounts held by the EMEA (Europe and Middle East Asia) Clients directly to the Account Services Manager

-Handled clients’ enquiries and the enquiries from various teams via email and phones

-Opened and maintained the accounts in SCORE back office system for the EMEA clients and answered queries related to the accounts within a stipulated time

-Created the complaint log file for the proper monitoring of complaints and solutions attained to prevent the repetition of same error

-Enhanced and improved process within the Account Services team and engages in building and fostering good relationship with the various teams and existing clients

-Provided excellent support to the Client service team, Middle office and the front office with the timely response for their queries

Distribution Officer – ASR Pharma Distributors, India (May 2008 to February 2009))

-Monitored the quality, quantity, cost and efficiency of the movement and storage of goods

-Coordinated with various parties to ensure the goods reached the right place at right time

-Analysed data to monitor performance and plan improvements and demand

-Allocated and managed staff resources according to changing needs

-Liaised and negotiated with customers and suppliers

-Developed business by gaining new contracts, analysing logistical problems and producing new solutions

Formal Education and Certificates

Post Graduate Diploma in Business Administration (PGDBA) 2010 to 2011 – Informatics Academy, Singapore

Bachelor of Technology (B.Tech) 2004 to 2008 – Anna University, India

References

Available on Request

Additional Particulars

In addition to the above mentioned skills, I do possess the following

1.Class 3 driving license (valid until 2022)

2.Forklift license (No expiry)

3.Learning French online

4.Learning Data analytics online

Contact this candidate