Manager Operations

Ron Imes

***** ******** **** § Olmsted Township, Ohio 44138 § (: 440-***-**** § ;: *******@*********.***

OPERATIONS MANAGER

Production ~ Manufacturing ~ Business Units- Banking

Operations Profile

Award-winning planner of scalable systems, processes, and technologies that minimize risk, increase production, cut costs, and strengthen revenue within highly regulated, production-based Fortune 500 environments.

Leverage high business acuity and strong investigative skills to pinpoint internal flaws and develop process improvement remedies that raise performance standards, manage organizational change, and produce departments of “operational excellence” notoriety.

Diplomatic and confident leader who is accustomed to roles requiring superb crisis management skills, the ability to anticipate change, and formal teaching qualifications that educate staff and empower teams to meet stringent performance metrics, as well as key stakeholder goals.

Key Value Offered …

Strategic Operations Planning § Budget Management (Capital & Operating) § Profit & Loss Leadership

Cost Reduction & Avoidance § Quality Control & Lean Methods § Process Reengineering & Improvement

Work Flow Processes § Production & Efficiency Optimization § Inventory & Distribution

Software & Mainframe Technology § Equipment Management § Regulations & Compliance with Production and Audits

Human Resources § Team Building & Mentorship § End-User Training

Career & Achievements

R &R Salvage and Storage/ R&R Towing—Cleveland,Ohio

Manager 1/2018- Present

Managing compliance regulations with the processing of vehicles for the steel mill. Making sure all ODOT and regulations is followed by the drivers. Handling all HR issues, payroll and vendor contracts.

Firstmerit Bank/ Huntington Bank --- Akron,Ohio

Manager IV- CDDR (Centralized Deposit Doc Review), CIF (Customer Information File), and Doc Imaging 6/15- 11/2017

CDDR reviews all account opening documentation to ensure compliance with CIP and sound banking rules and regulations. CDDR is the department responsible for verifying all Deposit Account Documents for Legal Title, CIP and KYC compliance when accounts are opened or maintenance. CIF is responsible for updating customer accounts based on request sent in by all branch locations and bankers. Doc Imaging handles the imaging of all account opening documentation and maintenance. Process capturing, storing and retrieving documents regardless of original format.

Operations Manager III- Statement Rendering Department and Mailroom 2/2013-6/15

1st shift statement operations manager. Handles various aspects of the operations environment, and maintaining $6M annual budget and 18 employees. Primary responsibility of department is rendering of customers and business statements, Other responsibilities include: handling and processing the mail, interoffice, certified, return mail, and undeliverable mail; validation of data and passwords for CD’s created by lockbox department and Treasury management group. Oversees special mailroom request and projects within department. With the production environment there is safety and compliances audit and inspections.

KEY Bank — Parma, Ohio

Operations Manager – Print and Statement Rendering Department 1999 to 2012

Lead planner, manager, and optimizer of 3rd shift production operations entailing the transformation of 4.5 million feet of paper into 2.5 million mailed bank statements per month. Apply Lean methods to meet key performance indexes, ensure P&L goals are met, and effectively handle change management issues. Implement and ensure adherence to policies, procedures, and protocols. Manage a $35M annual budget, corporate security/confidentiality, quality control, risk mitigation, waste reduction, product management, documentation/reporting, and the training, mentorship, and performance evaluation of 12 employees and technical contractors. Oversee equipment maintenance and upgrades, as well as postage loss and credit documentation and reporting.

SELECT ACHIEVEMENTS:

Received numerous banking and recognition awards for leveraging Lean management methodologies to optimize production metrics and produce significant budget and shareholder savings.

Minimized transition flaws with zero downtime after orchestrating the set-up and testing of IBM mainframe printer hardware during a bank relocation process.

Raised quality and production by diligently investigating, troubleshooting, and remediating production issues, as well as developing and implementating process improvement methods.

Leverage teaching credentials to facilitate team training on changing technological platforms and federal regulations; apprised team on corporate goals, compliance methods, and applications.

Hand-selected by senior-level executives to regularly assume additional accountabilities without change of professional title.

Early career highlights include distinguished military service, as well as the following:

US NAVY 1987-1993

Police Officer, SOUTH AMHERST POLICE DEPARTMENT — Amherst, Ohio

Case Manager, LORAIN/MEDINA COMMUNITY BASED CORRECTIONAL FACILITY — Elyria, Ohio

Education, Certifications &Training

THE UNIVERSITY OF TOLEDO — Toledo, Ohio

Bachelor of Science in Criminal Justice

State of Ohio Teaching Certificate #061160

CUYAHOGA COMMUNITY COLLEGE — Cleveland, Ohio

Ohio Basic Police Officer Training Academy (OPOTC)

Computer and Technical Proficiencies:

Microsoft Word, Excel, PowerPoint, Time Online- Kronos, Outlook; Pre- and Post-Process Equipment; and prevailing and proprietary banking mainframes and software.

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