Customer Service Manager

DAJA BONNETT

*******@*****.***

Address: **** **** ******

West Columbia, SC 29169

Phone: 803-***-****

Objective: Seeking a position in which I can save lives through research development and Sales.

Education:

South Carolina State University, Orangeburg, South Carolina

Bachelor of Science in Biology, Department of Biology

Expected graduation date: May 2019

Brookland Cayce High School, Columbia, South Carolina

Graduated: May 2006

EXPERIENCE:

SREE Hotels: Fairfield Inn by Marriott, Columbia, S.C General Manger June 2016-Present

·Train, coach, develop and supervise all department leads according to hotel brand policies and procedures

·Ensure that each department maintains high guest satisfactory scores for each quarter

·Determine bottom line revenue for entire hotel

·Retain outstanding balances in accounts receivable department

SREE Hotels: Fairfield Inn by Marriott, Columbia, S.C Assistant General Manager February 2016 – June 2016

·Trained, coached, developed and supervised department staff according to hotel brand policies and procedures

·Evaluated work performance of team members to ensure guest service standards were met

·Maintained appropriate inventory levels and oversaw ordering as needed

·Respond to guest care concerns promptly

SREE Hotels: Springhill Suites by Marriott, Columbia, S.C Night Auditor/Guest Care Agent September 2011 – February 2016

·Heavily assisted in training all new hires resulting in strong guest service team

·Helped lead overall arrival experience to number one in our company

·Balanced all reports for food & beverage and room revenue

Publix, Columbia, S.C Deli Clerk April 2010 – February 2016

·Provide premier customer service, including greeting and responding to questions

·Dynamically selling product by providing customers with information needed to make product-related decisions

·Followed all food safety and sanitation procedures established by the company and other regulatory agencies

·Confirm that all displays, products, and services comply with company standards

Extra-Curricular Activities

S.I.S (Sisters in STEM), Orangeburg, S.C Member August 2018- Present

·Encourage minority and females to take a different approach in working towards increasing the number of women in science, technology, engineering and math careers.

Ronald McDonald House, Columbia, S.C Volunteer December 2017- Present

·Prepared meals to families as well as guest who have children in critical long term care at Children’s Hospital.

Technical and Non-Technical Skill

·Microsoft Office, Word, Excel, PowerPoint, Computer Applications

·Leadership/Management Skills

·Adaptability/Flexibility

·Willingness to Learn

·Conducting Gram stains

·Conducting Electrophoresis

·Analyze scientific journals and data before submission

·Conducting ELISA Test (Enzyme-linked Immunosorbent assay)

References Provided Upon Request

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