Customer Service Data Entry

Dusti Sanchez

515-***-****

*******.*.*.*@*****.***

CAREER OBJECTIVE: Obtain a full-time position.

EDUCATION: Kaplan University, Urbandale/IA, bachelor’s Science of Psychology: Concentration in Substance Abuse Counseling, December 2016

• GPA: 3.76

• Cum laude

Internship, Powell Chemical Dependency Center, Lutheran Hospital Des Moines, IA Chemical Dependency Counselor Intern, January 2017 – July 2017

• Facilitate group therapy sessions, individual therapy sessions, and family therapy sessions

• Facilitate educational lectures

• Develop treatment plans

• Document in patient’s charts

• Discharge planning and referrals

• Understanding of ASAM Dimensions and the DSM-5

• Conducted screenings, intakes, and evaluations

ADDITIONAL SKILLS:

• Basic Life Support

• Microsoft Office

• Mandatory Reporter

PROFESSIONAL EXPERIENCE:

Mercy Medical Center, Des Moines, IA. Patient Care Technician, Adult Behavior Health, October 2017-Current.

• Facilitate group therapy sessions

• Provid direct patient care within the Behavioral Health Services

• Encourage patients to participate in assigned activities

• Conveys pertinent information to RN’s about patients

• Maintains and employs a therapeutic perspective/approaches to patients

• Relates to patients in a non-judgmental, accepting, helpful, and respectful manner Equifax, Carlisle, IA. Medical Claims Examiner, October 2007- March 2014.

• Data entry with different types of medical claims Wal-Mart, Indianola, IA. Customer Service Manager, June 2000-October 2007.

• Interviewed, hired, and trained new personnel

• Developed employees by expanding job duties and cross-training of staff

• Motivation of staff to promote productivity and team-building

• Verified, investigated, and resolved complaints of clients/employees REFERENCES: Available upon request

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