Manager Customer Service

Cv

Name: Ahmed Matar Alanzi

Nationality : Saudi

Email : ************@*******.***

Contact No : 00965 - 55500428 / 009**-********

Experiences:

* - ********** ******* : Boubyan Bank From 02/10/2005 – Kuwait

Job Summary : Responsible for supporting the Branch Manager in Controlling Overall Operation of the Bank branch.

Maintaining the accuracy and integrity of branch operations at all times with focus on implementation of internal procedures, controls and operational efficiency and branch's profitability.

Responsibilities : Implement operational procedures and policies in order to meet branches plans and requirements.

Identify operational issues and recommends action plans in order to improve branch performance and branch’s profitability.

Provide technical supervision and support to branch's staff including on-the-job training and job rotation.

Implement all day-to-day operational decisions of the branch manager including authorization of transactions.

Resolve operational problems faced by branch staff as per management directions and help them perform better.

Assist branch manager formulating management reports in order to send it to CBK with ensure communicating all management decisions to the staff.

Assist branch manager translate business requirements into functional specifications and detailed plans to achieve the bank's overall strategic plans.

Keep branch staff abreast with retail banking developments.

Verify transactions and ensure compliance with process and procedures including AML, Risk, and CBK with rectifying the Audit points if any.

Perform a variety of tasks within the general scope of the job and others that may be assigned by the management.

Achievements :

The first in sales 2008

The second in Quality service 2008

The first in Quality service 2011

The second in sales 2011

Distinguished Employee Appreciation Certificate 2013

2 - Customer service : Burgan Bank From 30/07/2002 To 22/09/2005 Kuwait

Job Summary : Responsible for maximizing the sales opportunities from existing new and potential customer bases. Supervising all account opening and closing procedures with handling customer complaints and improving overall customer satisfaction.

Achievements :

Distinguished Employee Appreciation Certificate 2003

The first in sales 2004

3 - Auditor & Customer service : Al Ahli Bank of Kuwait From 15/08/1999 To 22/07/2002

Job Summary : Monitored and maintained all bank audit functions, analyze the

Work practices and the internal regulations employed for managing the work .

Education :

Bachelor Degree in accounting - Kuwait University

Languages :

Arabic – English

Technical skills :

Excellent with Microsoft office products ( Word, Excel, Power Point )

Training Courses :

1-Excel & Word From 05-09 /12/1998 - Kuwait University

2-Power Point From 12 – 16 /12/1998 - Kuwait University

3-English Commercial Correspondence From 09 – 19 /04/2000 – Institute of banking studies / Kuwait

4-Credit for Non Credit Staff From 30/04/2000 To 10/05/2000 - Institute of banking studies / Kuwait

5-Money Laundering 10/02/2001– Institute of banking studies / Kuwait

6-E- Banking Awareness 17/03/2001 – Institute of banking studies / Kuwait

7-Audit Planning From 07- 09 / 05/2001 – Institute of banking studies / Kuwait

8-Managing Customer Service From 10 – 13 /11/2002 – Arab Research Center /Kuwait

9-The English For Customer Services Programme From 18 – 28 /04/2004 – Institute of banking studies / Kuwait

10-Advanced Retail Credit Management 09 – 13 /05/2004 – Institute of banking studies / Kuwait .

11-Islamic banks From 26/09/2004 To 07/12/2004 – Institute of banking studies / Kuwait

12-Workshop B – Ambassador Changing Perceptions 16/05/2005 - Burgan Bank /Kuwait

13-Islamic Banking Finance From 29/01/2006 To 01/02/2006 - Mohammed Alkharafi Training Center / Kuwait

14-Developing Teamwork Skills From 21 – 23 /05/2006 - Mohammed Alkharafi Training Center / Kuwait

15-Dealing With Others Skills From 04 – 06 /06/2006 – Arab Planning Institute / Kuwait

16-Microsoft Word From 24 – 28 /06/2006 - Infocenter / Kuwait

17-Microsoft Excel From 15 – 19 /07/2006 - Infocenter / Kuwait

18-Formulations and Contracts of Islamic Investment From 10 – 13 /12/2006 Mohammed Alkharafi Training Center / Kuwait

19-Advanced Selling Strategies From 13 – 14 /10/2008 – starman Ship & Associates Kuwait

20-Doctor of Sales – 2008 – starman Ship & Associates / Kuwait

21-Certified Senior Relationship officer – Branches 2012 – Gulf University / Kuwait

22-Microsoft Excel – intermediate 21/04/2015 – Gulf University / Kuwait

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