Employee Relations Medical

Wykethia Allen

**** ********* ****. 404-***-****

Lithia Springs, GA *************@*****.***

~ professional experience ~

Signature Healthcare of Marietta (Marietta, GA) Oct 2016- Present

Certified Nurse Assistant-

• Providing great patient care.

*Answering patient calls and determining how best to help them.

*Providing physical support for patients or residents with daily activities and personal hygiene, including bathing, dressing, getting out of bed, - using the toilet, walking, standing or exercising.

*Turning and repositioning bedridden patients.

*Ensuring patients or residents receive appropriate diet by reviewing their dietary restrictions, food allergies, and preferences.

*Obtaining a wide range of information from physicians, caregivers and nurses about patient condition, treatment plans, and suggested activities.

*Measuring and recording food and liquid intake and urinary and fecal output and reporting changes to medical or nursing staff.

* Recording vital signs, including blood pressure, pulse, temperature, and respiration rate as requested by staff.

* Examining patients to detect issues requiring medical care, including open wounds, bruises or blood in urine.

* Reminding patients to take medications and nutritional supplements.

* Noting observations of patient behavior, including complaints, or physical symptoms to nurses.

* Staying up to date on CNA training, facility policies and procedures.

* Assisting with keeping all patient files organized and to maintain the front office. File medical records and assist with administrative duties, such as answering phones and scheduling doctor appointment and coordinating transportation.

RANDSTAD USA/STATE FARM INSURANCE (Alpharetta, GA)

Claims Associate Jun 2013 – Mar 2016

Prep, scan, and index customer claims within the CIOS Department.

Answer questions from customers and the public regarding products/services.

File and maintain organized and detailed records and information.

Process auto, medical, home claims

RESTORATION OF LIFE REHABILIATION CENTER (Atlanta, Ga) Oct 1999- Feb 2014

Certified Nurse Assistant/Human Resource Generalist

* Carefully reviewed medical records for accuracy and completion as required by insurance companies; managed all collection procedures.

* Strictly follow all federal and state guidelines for release of information.

* Carefully coded medical diagnoses and ensured compliance throughout.

* Quickly responded to staff and client inquiries regarding CPT codes.

* Preparing orientation packets, assist with new hire orientation, employee benefits enrollment, and updating company policies.

* Kept track of all company inventory and provided onsite training for employees.

* Completed all company insurance renewals and prepared legal correspondence.

* Prepared accounting and financial documents for analysis and provided feedback on accuracy of documents; cured any deficiencies.

* Organized and coded all documents related to due diligence for acquisitions.

* Managed the administration of HR policies, procedures, and programs.

* Assisted in departmental development, HRIS, employee relations, training and development, benefits, compensation, and employment.

ACCOMPLISHMENTS include:

QUALIFICATIONS SUMMARY

Minimized number of unpaid accounts by thoroughly investigating past due invoices. (Restoration of Life)

Coded outpatient encounters at a rate of 160 per day and 120 complex specialty coding. (Restoration of Life)

Accomplished Human Resources Specialist with a background in Administration and Billing, holding over 10 years of experience in areas such as training and development, Worker’s Compensation, and all payroll functions. Expert in maintaining organized client and employee files while keeping confidentiality and following all company policies and regulations. Strong communication skills with the ability to think quickly and carry out duties properly within a time sensitive environment. Experienced in staying compliant and providing quality assurance of data and financial reports. Diligent, with a strong work ethic and positive character.

CORE QUALIFICATIONS

Expert in HIPAA

Insurance Background

Skilled in ADP System

Reconciliation of Accounts

Legal Correspondence

Strong Computer Skills

Inventory Management

Motivating and Training

Coding Specialist

ORGANIZATIONS

Alpha Kappa Alpha (2001 – Present)

Order of the Eastern Star (2013 – Present)

COMPUTER PROFICIENCIES

Microsoft Office: (Word, Excel, PowerPoint, Outlook, OneNote, Publisher, Access)

Lotus 1-2-3

ADP, PCPW, G/L, CLS, VPN

PeopleSoft

Adobe Photoshop

QuickBooks, Peachtree

Word Client

MISYS

NextGen

Sap

Vista

HRIS

EDUCATION

University of North Carolina

(Greensboro, NC)

Bachelor of Science in Business Administration

Contact this candidate