Sales Customer Service
Resume:
Dewanna Walker
Madison,Ms ***10
**************@*****.***
PROFILE
Experienced retail sales and cosmetic business counter manager seeking to establish a meaningful career and impact a creative and thoughtful company with over 10 years in sales and 8 years of business management and 15 years of customer service.
EXPERIENCE
Business Cosmetic Counter Manager
Belk; Ridgeland, Ms 2008- Present
Meets or exceeds sales area goal by training, coaching and managing sales associates and ensuring the team members to understand selling and code of conduct expectations.
Utilizes daily, weekly and monthly reports to coach associates in driving key metrics.
Ensure that National Sales Events are successful by managing pre-sells events, thoughtful planning selling and clientele strategies, organizing effective staffing and executing organizing of events.
Ensures that department are to company standard by executing all visuals in a timely manner.
Drives customer service by observing associates and offering coaching based on opportunities to improve the customer experience.
Sales @ Metro Hyundai — Jackson, Ms 2007-2009
Prospecting clients .
Meeting or exceeding monthly sales goal via Showroom/ Lot traffic, Service and internet sales.
Key Holder; New York & Company Ridgeland, Ms 2005-2007
Maintaining a strong stored store presence and consistently leading by example.
Maintaining a high level of Customer Care including the use of Customer Care resources and initiative
Led, mentored and motivated the team regarding all aspects of leadership and visual expectations.
EDUCATION
Jackson State University — Psychology Bachelor of Science 2007
SKILLS
Experienced with Microsoft Office Programs
Experienced with POS system software (retail)
Effective, well-spoken communicator
Experience sales person (retail)
Successful and achieving a customer centric selling environment
Successful and management and leadership position
Effective in event planning as it pertains to driving business and spreading awareness
Successful and exceeding sales plan
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