Management or Human Resources

Becky Smieszek

Chattanooga, Tennessee *****

*****.********@*****.*** • 615-***-****

QUALIFICATIONS SUMMARY

Highly adept manager with an emphasis on employee development, project coordination, and exemplary customer service. Dependable, innovative, and communicative leader.

Employee Relations: Proficient in developing strong employer-employee relationships. Success in proper training and mentoring that leads to high employee morale and employee retention.

Performance Management: Ability to create and monitor efficient evaluation systems that encourage employees to succeed in their roles. Confident in all areas of directing the hiring process including interviews and termination notices.

Conflict Resolution: Highly experienced in managing and resolving conflict with both employees and customers. Aptitude in demonstrating strong listening skills and empathetic communication.

Key Strengths: Proactive, unbiased leader with a focus on both employee and organizational success. Detail-oriented, resourceful, and versatile with a passion for mentorship and workplace collaboration.

EDUCATIONAL BACKGROUND

Bachelor of Science in Business Administration & Human Resources, Minor in Accounting, expected 5/2019

Liberty University, Lynchburg, Virginia

PROFESSIONAL EXPERIENCE

Lamar National Bank, Paris, Texas

Branch Manager (4/2017 – 2/2019)

Direct all operational aspects of the branch including human resources, customer service, distribution, and administrative duties. Provide employees with training, technical guidance, and mentorship to promote employee satisfaction and morale. Perform all duties related to managing a team including interviews, hiring, and evaluations. Demonstrate commendable customer service that aligns with the bank and branch’s specific objectives.

Selected Contributions:

Increased the number of branch customers by 10% as a result of stellar customer service and branch efficiency.

Decreased the amount of teller outages and bank losses by 35% due to detail-oriented employee training and analytic work.

Enhanced employee morale and motivation through positive reinforcement and providing mentorship.

Community First Bank and Trust, Thompsons Station, Tennessee

Customer Service Representative (9/2015 – 10/2016)

Displayed exceptional customer service while fulfilling a wide range of financial duties. Sold financial services to customers while maintaining a thorough understanding of banking standards, protocols, and technology. Resolved client issues by maintaining a calm, professional, and helpful demeanor.

Selected Contribution:

Played a vital role in changing the atmosphere of the branch to a warm and welcoming environment for both employees and clients.

Lead Bank Teller (6/2013 – 9/2015)

Dispensed technical guidance, training, and mentorship to a team of bank tellers. Demonstrated a comprehensive understanding of financial products in order to match clients with appropriate packages. Upheld exceptional customer service in order to lead by example and encourage employees to maintain branch standards.

Selected Contribution:

Collaborated with other bank tellers to complete a successful proof program change out.

Reliant Bank, Brentwood, Tennessee

Personal Banker (7/2012 – 6/2013)

Assisted clients with managing their bank accounts and finances. Advised clients on appropriate financial packages and future planning. Contacted prospective clients to sell them financial products. Delivered stellar customer service to ensure clients felt satisfied and confident regarding their finances and experience at the branch.

Selected Contribution:

Spearheaded “Bank at Work” events which increased the number of customers at the branch.

Bank Teller Supervisor (7/2009 – 7/2012)

Managed frontline employees and sales including business accounts, safe deposit boxes, and transaction cards. Operated an electronic client database for online banking and relevant assistance. Completed daily tracking of ATM transactions, individual teller balances, and bank vault balances. Trained and mentored new employees on bank and branch protocols, policies, and safety initiatives.

Selected Contribution:

Involved in the opening of the branch and implementation of customer appreciation events.

First Federal Community Bank, Paris, Texas

Bank Teller Supervisor (7/2005 – 12/2008)

Oversaw a teller department of nine employees and an average of 100 transactions per teller each day. Performed quality control audits of all bank tellers in the branch. Acted as the human resources liaison for employee training, policy review, and processing changes. Managed cash transactions, card transactions, and personal bank accounts. Expressed friendly, engaging, and professional customer service with an emphasis on resolving issues and employee satisfaction.

Selected Contribution:

Implemented and monitored more efficient staffing schedules to ensure accurate employee coverage and overtime limits.

Guaranty Bond Bank, Paris, Texas

Bank Teller Supervisor (9/2000 – 7/2005)

Directed a team of bank tellers including duties associated with the hiring process. Supervised transactions, bank accounts, and other matters of personal finance. Conducted control audits and created employee evaluations. Acted as the human resources representative to ensure proper training and employee morale was achieved.

Selected Contribution:

Functioned as the relationship manager to ensure branch-wide, all-encompassing customer satisfaction was achieved and upheld.

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