Customer Care Medical Billing
Resume:
Tiffany English **** W Mockingbird Ln Dallas TX **235 214-***-**** ************@*****.***
A motivated customer service advocate, with over 10 years’ experience in telephone and email communication skills.
Education
MEDICAL BILLING AND CODING AUG 2012 SANFORD-BROWN COLLEGE
Accredited by ABHES and ACICS. Coursework includes CPT-4 and ICD-9 Coding Principles, Medical Office, Accounting, Computerized Billing, Computer Applications, Medical Terminology, Medical Law & Ethics, Anatomy & Physiology.
DIPLOMA 05/2006 LANCASTER HIGH SCHOOL
All studies.
Skills & Abilities
·Maintains strict confidentiality with respect to personal identification information.
·Ability to research, analyzes problems, recommend solutions, make decision, and meet deadlines effectively.
·Types 40-45 wpm, data entry 9,000.
·Strong attention to detail with ability to learn quickly.
·Computer skills; proficient in Microsoft Word, Excel, outlook and SharePoint programs.
Experience
RISK ASSISTANT ALLSTATE 05/15/2017-CURRENT
·Processes business related functions in accordance with internal and external business requirement guidelines.
·Evaluates, make decisions and processes policies based on Individual Risk Management Policy within the established production requirements.
·Assists in designing and executing solutions that lead to improvements.
CUSTOMER CARE ADVOCATE OPTUM RX 09/02/2016-04/17/2017
·Payment and refund processing.
·Assist members with placing orders for medication.
·Review rejection reasons.
·Assist members with ordering medications and track packages via mail carrier.
CUSTOMER CARE REPRESENTATIVE KOHLS 10/14/2014 – 09/02/2016
·Follow compliance guidelines.
·Payment processing, adjustments and refunds.
·Performs job duties with high degree of accuracy.
·Documents customer interactions for efficient resolution.
CUSTOMER CARE ADVOCATE OPTUM RX 11/2013 – 10/2014
·Payment processing.
·Assist members with placing orders for medication.
·Review rejection reasons.
·Assist members with ordering medications and track packages via mail carrier.
CLEANING ENVIRONMENT SPECIALIST JAN PRO 04/2010 – 11/2013
·Assist the team with vigorous sterilization for various businesses.
·Restock inventory for supplies.
EMAIL SUPPORT TECHNICIAN APPLE / ITUNES 10/2008 – 03/2009
·Assist customers with iTunes troubleshooting through email by explaining the proper usage on how to fix iTunes issues.
·Follow up with all customer issues through email to ensure problems were solved.
·Document complaints, issue credits and make adjustments.
CUSTOMER CARE ADVOCATE ALLIANCE DATA 03/2007 – 03/2008
·Payment processing for well-known Electricity Company.
·Processed inbound and outbound mail for back office support.
·Assist with online customer support and problem resolution.
REFERENCES
Thalashia Bennett / Professional
Jason Sanders / Professional
Leondra Tenison / professional
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