WAMIMBI HERBERT ALLAN

+256*********,ac83ch@r.postjobfree.com

OBJECTIVE

I am an experienced Receptionist with knowledge of managing a large team within a company quality driven operation. I have a strong oral and written skills, coupled with exceptional all round capabilities, a proven background with managing change and strong communication skills. I am enthusiastic about driving standards and developing my team to deliver an exceptional guest experience. I am looking for a position within a luxury establishment.

WORK EXPERIENCE

Manager

Mbale Travellers Inn, mbale

2015-2016

Leading and manage multiple sites creating a synergy. Empowering and developing staff to be the best and deliver the best, making the most of resources and growing talent.

Driving commercial best practice, maximising on growth opportunities, exercising financial and revenue management.

Overseeing all business areas with an eye for detail. Ensuring brand standards were consistently delivered while utilising guest feedback to increase performance against KPIs.

Embracing accountability for delivering the site business plan, supporting and enabling the bigger picture.

Demonstrating full knowledge of health and safety compliance and managing all audit processes to a high standard.

Operation Manager

Cactus Hillside Hotel, Kitgum

2017

Managing the day-to-day operations of the hotel by creating competent and motivated teams to deliver brand standards.

Liaising with vendors to ensure supplies and products are at optimum levels for day-to-day business.

Ownership of budget and P&L - driving cost efficiencies where possible without compromising guest experience or hotel upkeep, and driving exceptional business performance from a commercial and guest perspective based on KPIs.

Ensuring all health and safety processes and procedures were completed, delivering training on all processes and procedures to the team and ensuring all were rigorously followed.

Assistant Manager

Restville hotel, mbale

2018

Liaising with vendors to ensure supplies and products are at optimum levels.

Driving excellent pre-check in experience by answering guest queries through multiple platforms (text and calls) within allocated time frames.

Ensuring all team are confident and trained on collecting all payments, including cash and updated in the system to ensure accuracy of records for reconciliation.

Full accountability of team and rotas.

Conducting regular reviews of team performance, behaviours and output.

Defining a great working culture in the hotel.

Conducting daily audits of the rooms and the building to identify issues and action as soon as possible.

Maximising room availability and planning maintenance where needed.

Monitoring room rates to maximise Repairs and ensure prices are competitive.

Plan maintenance schedule based on the regular audits and guest complaints/feedback.

QUALIFICATIONS

Diploma in Hotel Management and Institutional Catering

YMCA Comprehensive Institute Kampala

Certificate in Guidance and counselling

A Level

Uganda Advanced certificate of Education – (2011)

Uganda certificate of Education – (2009)

INTERESTS

Going to the gym, gardening, hiking, climbing, cycling off-road, marathons, Reading.

REFERENCES

Mr Segawa musa

General Manager,

Cactus Hillside Hotel

Tel: 070*******

Mr Muloni Derrick

General manager,

Mt Elgon Hotel and Spa

Tel: 077*******

Contact this candidate