Manager Social Media

+ * * * * * * * * * *

c h e e r a . s a h i t h @ g m a i l . c o m

Sahith Cheera l i n k e d I n : i n / s a h i t h c h e e r a e x p e r i e n c e .

Business Development Intern

University of Washington

Bachelor of Arts, International Studies Sep 2012 - Jun 2017 Provide customer support through google play store, email and on all social media platforms. Analyze traffic generated by digital assets for future product features recommendations and marketing campaigns. Trouble-shoot ad server issues and provide guidance and input regarding targeting and ad system functionalities. Provide support for initiative and escalations for 800,000 active users of the application from 107 countries. Assist in the development and implementation of enhanced technical project management processes, methods and tools. Work with local distributors of Siemens healthineers products to build a market strategy to penetrate local market. Resolve real-time distribution issues by travelling to client location, collaborate with engineers to reduce the response time to resolve repairs increasing efficiency by 20 percent. Optimize the sales stream between distributors and organizations (research labs and hospitals). Manage regional customer relations program and organize promotional events. Siemens Healthineers Jun 2015 - Sep 2015

Marketing Manager

StormX Inc (Storm Play) Jun 2016 - Dec 2016

p r o j e c t s .

t o o l s .

Venture

Application for users to explore and create itineraries that are easy to share, integrated with Yelp and Google maps API. Awarded National Science Foundation's I-Corps grant. Other jobs: Research Assistant, Asian Institute of Gastroenterology. Worked cross-department to organize the 50th South Asia Conference of the Pacific Northwest. Ensure that decisions are consistent with university strategies and future expectations, allowing for standard and synchronized processes.

Lead product design and manage delivery timelines for engineers supporting front and back-end development. Partner with cross-functional teams to identify process improvement initiatives. Work proactively to navigate project through dependencies with other projects, work-streams and backlogs. Implemented an overhaul of the customer web platform, rethinking dashboard metrics, customer action items and other features to increase operational speed. Improved document processing times drastically impacting over 500,000 cases per year. Operations Specialist

University of Washington Jan 2017 - Jun 2017

Project Manager

ABC Legal Dec 2017 - Aug 2018

Adobe Creative Suite

Tableau

Sketch

Excel

e d u c a t i o n .

Master of Science, Information Systems and Technology Jan 2019 - May 2020 Claremont Graduate University

Act as the first point of contact for client escalations during the implementation process and operational shortages. Facilitate change management decisions and adjust assignments and expectations accordingly. Work with cross functional teams to resolve the complex client problems in the most efficient way. Facilitate existing client on-boarding in new areas, and conduct research to reduce points of friction during the process. Prepare detailed analysis, plans, milestones, deliverables and overall status updates for clients. Account Manager

ABC Legal Jun 2017 - Dec 2017

Java

Python

R

SQL

Git

AWS

Google Analytics

Salesforce

Jira

Microsoft Project

Contact this candidate