Office Front Desk

Lisa Blais

298-***-**** ****.*******@*****.***

Employment

Wolseley Canada – Front Receptionist – Temporary

Answering phones – Directing and fielding calls

Daily mail and couriers – Sorted mail, mailboxes, couriers to specific people.

Excepted packages, deliveries, etc.

Couriers – Received and prepared Couriers for Purolator, Fed Ex, UPS, Zoom

Emails – Dealt with emails as on a daily basis as tasks pertain to the role.

Front Desk – Greeting clients, gave information to walk-ins, managed front of house security.

Office Supplies – Kept track of the companies general office supplies, placed orders for supplies, ordered equipment,

Opened and Closed the office on a regular basis – Turning lights on, activating the phones, turning on equipment, unlocking doors, etc.

Dealt with companies such as, Canadian Linens, Ricoh, Grand & Toy, White Bird, AMRE Supplies, Grand & Toy, Pitney and Bowes and Canada Post on a daily basis.

Kept front office area, mail room, office supply drawers and Cabinet organized and stocked.

Learned the titles and rolls of people in the company in order to better assist them with daily tasks.

Learned key numbers and information about the company to better assist my job.

Reached out to individual departments to help with projects that could be completed at the front receptionist area. Mailers, flyers, letters, swag, etc.

Kept an organized work space made accessibility easier and created new information sheets and binders to keep the work area efficient and moving forward smoothly.

Face In The Window Pet Sitting Services - Owner/Operator

Scheduling – With an online calendar and a date book backup

Managed - Multiple employees time, schedules, pay and budgets

Invoicing – Based on individual client’s needs

Budgeting – Done on Quicken - quarterly and yearly

Filing – Kept client personal files and information

Inventory – Kept a running list of inventory

Communication - Phone, text and email on a regular basis

Banking - Received payments through e-transfer, cheques and cash

Client Information – Managed client’s personal information and individual pets needs

Keys – Kept track of multiple client’s personal keys, door codes and alarms in various ways

Medical - Provided Pet Care to animals as well as administered medications, including insulin to pets

Provided an in-Home Live-In Service – This was a unique need that I saw in Hamilton. I pioneered this model of in-home pet care

Pet First Aid Certified – 2017 all employees required to be pet 1st aid certified and up to date

Managed and scheduled events – Held events as well as sponsored or attended events for the company.

Marketing - Created advertising, kept budget, handed out multiple advertising tools, strategizing, key areas to target for advertising, like minded businesses to partner with or advertise with

O’Connor & Associates - Receptionist/Administration

Communication – Answered phone and emails on a daily basis

Greeted Clients – Front desk duties, including greeting and directing clients

Scheduling – Kept front desk and employees' schedules

Travel – Booked travel plans necessary for Manager and associates, including renting vehicles, booking hotels and conference rooms, kept record of travel dates as well as conference rooms

Mail/UPS/Fed Ex – Opened, sorted, sent daily

Inventory – Kept an inventory list of office supplies for the entire office staff, ordered any new supplies on as needed basis

Filing - Kept files on clients up to date, sorted, broke down old files no longer needed, boxed up sent to storage any files as needed

Binding documents – Printed and banded documents and files on an as needed basis for employees

Southdown Chiropractic & Wellness - Office Manager/Receptionist

Communication – Answered phones and emails on a daily basis

Mail/UPS/Fed Ex/ – Opened, sorted mail/packages daily

Inventory – Kept inventory of office supplies for all employees

Greeted Patients – Greeted patients coming in for appointments with the Doctor, RMT, Holistic Doctor and/or Yoga Instructor

Scheduling – Kept daily individual schedules for multiple employees in office: Doctors, RMT and Yoga

Organized events – The office held events to promote business, went to out of office seminars and events to improve and promote the business

Invoicing – Multiple invoicing to patients under each Doctor or RMTs coding and programs

Receipts – Created and processed multiple receipts for each patient under each Doctor or RMT coding and program as needed basis

Patient files – Created new, kept updated and closed out patient files

Cleaned patient rooms – After each patient go in and make sure the room was ready for the Doctor or RMT for next patient

Education

Risk Analyst Degree 2001 – 2003

Sheridan College Oakville, ON

Crisis Management Training 1999 – 2000

Nipissing University North Bay, ON

Bachelor of Arts Degree 1998 - 2001

Nipissing University North Bay, ON

Board & Committee Experience

Nipissing University – Board of Governors Student Representative (1999 – 2000)

Nipissing University – President of Student Alumni (1998 – 2000)

Nipissing University – The Creative Alliance President/Co-Founder (2000 – 2001)

Sheridan College – Senator and Secretary to the President (2002-2003)

Sheridan College – Policy & Procedure Committee Chair (2002 – 2003)

Inkwell Poetry Group – President (2005 – 2007)

Oakville Arts Council – Board of Directors (2005 – 2008)

Oakville Arts Council – Communications Committee Chair (2006 – 2008)

Oakville Arts Council – Strategic Planning Committee (2006 – 2008)

Oakville Arts Council – Sustainability Committee (2006 – 2008)

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