Sales Customer Service

MICHELLE COX

**** ********* ******* *********, **********, KY 40210

Ph: 502-***-****

***********@*****.***

Professional Summary

Friendly and enthusiastic Sales Associate with 7+ years of specialization in Customer Service. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times. Skills

Active ListeningCustomer and Personal Service

Sales and MarketingService Orientation

Production and ProcessingQuality Control Analysis

Instructing

Experience

Customer Service Representative

Dec 2017- Present

Teleperformance USA-( 3rd party for USAA) Louisville, Ky Authentication & Verification of members

CDD (Customer Due Diligence)

Also provide website support

Sales Floor Associate Jun 2010- April 2018

Burlington - Louisville, KY

Recommend, select, and help locate or obtain merchandise based on customer needs and desires.

Answer questions regarding the store and its merchandise. Compute sales prices, total purchases and receive and process cash or credit payment. Help customers try on or fit merchandise.

Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.

Place special orders or call other stores to find desired items. Prepare merchandise for purchase or rental.

Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.

Inventory stock and requisition new stock.

Ticket, arrange and display merchandise to promote sales. Merchandiser Jun 2017-Mar 2018

TNG Merchandising - Louisville, KY

Consult with advertising or sales staff to determine type of merchandise to be featured and time and place for each display.

Education

High School Diploma May 1998

Iroquois High School Magnet Career Academy - Louisville, KY

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