Customer Service Manager
Resume:
CURRICULUM VITAE
OF
Nokuthula Wendy Zwane
CURRICULUM VITAE
OF
NOKUTHULA WENDY ZWANE
PERSONAL INFORMATION
NAME NOKUTHULA WENDY
SURNAME ZWANE
IDENTITY NUMBER 890-***-**** 081
MARITAL STATUS SINGLE
NATIONALITY SOUTH AFRICAN
GENDER FEMALE
HEALTH STATUS EXCELLENT
HOME LANGUAGE IsiZulu
OTHER LANGUAGES ENGLISH AND AFRIKAANS
CRIMINAL RECORD NONE
DRIVERS LICENSE CODE 8
CONTACT DETAILS
HOME ADDRESS 8527 A
ZONE 6
DIEPKLOOF
1864
CONTACT NUMBERS 073-***-****
EMAIL ADDRESS *****.********@*****.***
EDUCATIONAL BACKGROUND
SCHOOL ATTENTED LENZ PUBLIC SCHOOL
HIGHEST STANDARD PASSED GRADE 12
CERTIFICATE OBTAINED SENIOR CERTIFICATE
SUBJECTS AFRIKAANS
ENGLISH
LIFE ORIENTATION
BUSINESS STUDIES
HISTORY
GEOGRAPHY
MATHEMATICAL LITERACY
YEAR OF MATRICULATION 2009
OTHER QUALIFICATIONS
INSTITUTION UNISA
QUALIFICATION PUBLIC RELATIONS
SUBJECTS BASIC PUBLIC RELATIONS PRINCIPLES
PUBLIC RELATIONS IN PRACTICE
YEAR COMPLETED 2015
WORK EXPERIENCE
ORGANIZATION WESBANK
POSITION DEBT COLLECTOR
PERIOD 01 MAY 2014 TO PRESENT DATE
JOB DESCRIPTION:
1.RECTIFY AND REHABILITAE ARREAR ACCOUNTS
2.MONTHLY COLLECTIONS
3.ENSURING THAT PAYMENT TERMS ARE KEPT MINIMAL
4.TELEPHONIC COLLECTIONS VIA VARIOUS MEDIUM, FOCUSING ON MINIMIZING THE ROLL OF POTENTIAL NON-PERFORMING LOANS WITH THE EMPHASIZING OF CUSTOMER RETENTION, EDUCATE AND REHABILITATION OF ACCOUNTS
5.TO PROVIDE EFFECTIVE VALUE ADDING RISK MANAGEMENT TO ASSIST THE DEPARTMENT ACHIEVING TARGETS, WHILE MAINTAINING A QUALITY LENDING BOOK WITHIN THE AMBIT OF BANK POLICY AND GUIDELINES
6.DELIVER EXCELLENT CUSTOMER EXPERIENCE AND SUPPORT TO EXCEED SERVICE LEVELS OF 80%, STANDARDIZE THE CUSTOMER EXPERIENCE BY HELPING TO DELIVER A CUSTOMER VIEW OF CREDIT RISK
ORGANIZATION STANDARD BANK
POSITION DEBT COLLECTOR
PERIOD 01 MAY 2013 TO 31 MARCH 2014
JOB DESCRIPTION:
1.DEAL IN THE CARD DIVISION (CREDIT CARD)
2.MOTHLY COLLECTION VIA TELEPHONE
3.ENSURING THAT PAYMENT TERMS ARE KEPT MINIMAL
4.MANAGING ARREAR ACCOUNTS
5.BUILD RELATIONSHIP BETWEEN CLIENTS/COLLEGUES AND BRANCHES
ORGANIZATION MTN
POSITION CALL CENTRE AGENT
PERIOD 01 MAY 2011 TO 01 APRIL 2013
JOB DESCRIPTION:
1. RESOLVED TELEPHONIC QUERIES FROM CORPORATE CLIENTS WITH REGARDS TO ACCOUNT SERVICE
2. PROVIDED SUPPORT IN TERMS OF QUOTATIONS, ADVICE, CANCELLATION, DISPUTES AND MIGRATIONS
3. PROVIDED SOLUTIONS OF IDENTIFYING FAULTS TO ENABLE A SOLUTION
4. BLOCKING OF SIM CARDS
5. NEGOTIATED DEALS AFTER COMPLETING THE RELEVANT DEAL SHEET INFORMATION FOR UPGRADES, SPECIALS, TARIFF MIGRATIONS AND VAS
6. MAINTAINED RELATIONSHIPS WITH INTERNAL AND EXTERNAL CUSTOMERS
7. WORKED ACCORDING TO TARGETS WITHIN THE TEAM
8. DETERMINED WHETHER THE QUERY WAS A NETWORK RELATED QUERY OR HANDSET QUERY
ORGANIZATION VODACOM
POSITION CALL CENTRE AGENT
PERIOD 01 JANUARY 2010 UNTIL 01 DECEMBER 2010
JOB DESCRIPTION:
1.ISSUED PUK CODES WHEN THE SIM CARDS WERE LOCKED
2.BLOCKED STOLEN HANDSETS WHEN CLIENTS REPORTED THE NECESSARY DETAILS
3.ACTIVATED AIRTIME FOR CLIENTS AS REQUIRED
4.DEALT WITH ACCOUNT RELATED QUERIES (I.E. MISSING AIRTIME THAT SHOULD BE CREDITED)
5.ACTIVATED MMS, WAP, AND GPRS
6.SET UP BLUETOOTH HANDS FREE FOR CLIENTS
7.ASSISTED CUSTOMERS WITH ANY PRODUCT RESEARCH AND INFORMATION
SKILLS
POSITIVE ATTITUDE
COMMUNICATION SKILLS
TEAM WORK
SELF-MANAGEMENT
WILLINGNESS TO LEARN
THINKING SKILLS
SELF-MOTIVATION
REFERENCES
NAME DEON SCHAFER
TELEPHONE NUMBERS 073-***-****
RELATION TEAM LEADER AT VODACOM
NAME HADIO MOKOENA
TELEPHONE NUMBERS 078-***-****
RELATION TEAM LEADER (WESBANK)
NAME MELITAH MBOPA
TELEPHONE NUMBERS 078-***-****/074-***-****
RELATION MANAGER (WESBANK)
NAME MILLICENT MBATHA
TELEPHONE NUMBERS 073-***-****/ 011-*******
RELATION SUPERVISOR (STANDARD BANK Outbound)
NAME TSHEPO LEROTO
TELEPHONE NUMBERS 084-***-****/011-***-****
RELATION SUPERVISOR (STANDARD BANK INBOUND)
ACHIEVEMENTS
TEAM PLAYER AWARD 2015
TOP PERFORMER AWARD 2015
CUSTOMER SERVICE AWARD 2015
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