CURRICULUM VITAE

OF

Nokuthula Wendy Zwane

CURRICULUM VITAE

OF

NOKUTHULA WENDY ZWANE

PERSONAL INFORMATION

NAME NOKUTHULA WENDY

SURNAME ZWANE

IDENTITY NUMBER 890-***-**** 081

MARITAL STATUS SINGLE

NATIONALITY SOUTH AFRICAN

GENDER FEMALE

HEALTH STATUS EXCELLENT

HOME LANGUAGE IsiZulu

OTHER LANGUAGES ENGLISH AND AFRIKAANS

CRIMINAL RECORD NONE

DRIVERS LICENSE CODE 8

CONTACT DETAILS

HOME ADDRESS 8527 A

ZONE 6

DIEPKLOOF

1864

CONTACT NUMBERS 073-***-****

011-***-****

EMAIL ADDRESS ac838g@r.postjobfree.com

EDUCATIONAL BACKGROUND

SCHOOL ATTENTED LENZ PUBLIC SCHOOL

HIGHEST STANDARD PASSED GRADE 12

CERTIFICATE OBTAINED SENIOR CERTIFICATE

SUBJECTS AFRIKAANS

ENGLISH

LIFE ORIENTATION

BUSINESS STUDIES

HISTORY

GEOGRAPHY

MATHEMATICAL LITERACY

YEAR OF MATRICULATION 2009

OTHER QUALIFICATIONS

INSTITUTION UNISA

QUALIFICATION PUBLIC RELATIONS

SUBJECTS BASIC PUBLIC RELATIONS PRINCIPLES

PUBLIC RELATIONS IN PRACTICE

YEAR COMPLETED 2015

WORK EXPERIENCE

ORGANIZATION WESBANK

POSITION DEBT COLLECTOR

PERIOD 01 MAY 2014 TO PRESENT DATE

JOB DESCRIPTION:

1.RECTIFY AND REHABILITAE ARREAR ACCOUNTS

2.MONTHLY COLLECTIONS

3.ENSURING THAT PAYMENT TERMS ARE KEPT MINIMAL

4.TELEPHONIC COLLECTIONS VIA VARIOUS MEDIUM, FOCUSING ON MINIMIZING THE ROLL OF POTENTIAL NON-PERFORMING LOANS WITH THE EMPHASIZING OF CUSTOMER RETENTION, EDUCATE AND REHABILITATION OF ACCOUNTS

5.TO PROVIDE EFFECTIVE VALUE ADDING RISK MANAGEMENT TO ASSIST THE DEPARTMENT ACHIEVING TARGETS, WHILE MAINTAINING A QUALITY LENDING BOOK WITHIN THE AMBIT OF BANK POLICY AND GUIDELINES

6.DELIVER EXCELLENT CUSTOMER EXPERIENCE AND SUPPORT TO EXCEED SERVICE LEVELS OF 80%, STANDARDIZE THE CUSTOMER EXPERIENCE BY HELPING TO DELIVER A CUSTOMER VIEW OF CREDIT RISK

ORGANIZATION STANDARD BANK

POSITION DEBT COLLECTOR

PERIOD 01 MAY 2013 TO 31 MARCH 2014

JOB DESCRIPTION:

1.DEAL IN THE CARD DIVISION (CREDIT CARD)

2.MOTHLY COLLECTION VIA TELEPHONE

3.ENSURING THAT PAYMENT TERMS ARE KEPT MINIMAL

4.MANAGING ARREAR ACCOUNTS

5.BUILD RELATIONSHIP BETWEEN CLIENTS/COLLEGUES AND BRANCHES

ORGANIZATION MTN

POSITION CALL CENTRE AGENT

PERIOD 01 MAY 2011 TO 01 APRIL 2013

JOB DESCRIPTION:

1. RESOLVED TELEPHONIC QUERIES FROM CORPORATE CLIENTS WITH REGARDS TO ACCOUNT SERVICE

2. PROVIDED SUPPORT IN TERMS OF QUOTATIONS, ADVICE, CANCELLATION, DISPUTES AND MIGRATIONS

3. PROVIDED SOLUTIONS OF IDENTIFYING FAULTS TO ENABLE A SOLUTION

4. BLOCKING OF SIM CARDS

5. NEGOTIATED DEALS AFTER COMPLETING THE RELEVANT DEAL SHEET INFORMATION FOR UPGRADES, SPECIALS, TARIFF MIGRATIONS AND VAS

6. MAINTAINED RELATIONSHIPS WITH INTERNAL AND EXTERNAL CUSTOMERS

7. WORKED ACCORDING TO TARGETS WITHIN THE TEAM

8. DETERMINED WHETHER THE QUERY WAS A NETWORK RELATED QUERY OR HANDSET QUERY

ORGANIZATION VODACOM

POSITION CALL CENTRE AGENT

PERIOD 01 JANUARY 2010 UNTIL 01 DECEMBER 2010

JOB DESCRIPTION:

1.ISSUED PUK CODES WHEN THE SIM CARDS WERE LOCKED

2.BLOCKED STOLEN HANDSETS WHEN CLIENTS REPORTED THE NECESSARY DETAILS

3.ACTIVATED AIRTIME FOR CLIENTS AS REQUIRED

4.DEALT WITH ACCOUNT RELATED QUERIES (I.E. MISSING AIRTIME THAT SHOULD BE CREDITED)

5.ACTIVATED MMS, WAP, AND GPRS

6.SET UP BLUETOOTH HANDS FREE FOR CLIENTS

7.ASSISTED CUSTOMERS WITH ANY PRODUCT RESEARCH AND INFORMATION

SKILLS

POSITIVE ATTITUDE

COMMUNICATION SKILLS

TEAM WORK

SELF-MANAGEMENT

WILLINGNESS TO LEARN

THINKING SKILLS

SELF-MOTIVATION

REFERENCES

NAME DEON SCHAFER

TELEPHONE NUMBERS 073-***-****

RELATION TEAM LEADER AT VODACOM

NAME HADIO MOKOENA

TELEPHONE NUMBERS 078-***-****

RELATION TEAM LEADER (WESBANK)

NAME MELITAH MBOPA

TELEPHONE NUMBERS 078-***-****/074-***-****

RELATION MANAGER (WESBANK)

NAME MILLICENT MBATHA

TELEPHONE NUMBERS 073-***-****/ 011-*******

RELATION SUPERVISOR (STANDARD BANK Outbound)

NAME TSHEPO LEROTO

TELEPHONE NUMBERS 084-***-****/011-***-****

RELATION SUPERVISOR (STANDARD BANK INBOUND)

ACHIEVEMENTS

TEAM PLAYER AWARD 2015

TOP PERFORMER AWARD 2015

CUSTOMER SERVICE AWARD 2015

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