Customer Service Representative

SHARON A. BROOKS- WATSON

**** **** ***** ******** ***** Apt. 1017 Davie, Florida 33314 754-***-**** ***************@*****.***

SUMMARY OF QUALIFICATIONS/SKILLS

Proficient in MS Office and Internet researching

Experienced with invoicing, data retrieval, billing allocation, report consolidation, and public safety

Excellent customer service/ interpersonal skills, analytical, patient, organized, and pays close attention to detail

EDUCATION

Smart Horizons Education in Homeland Security Graduation: October 2017

Certified Homeland Security and Compliance Inspector

And Customer Service

G4S North America Training Institute

Certified Custom Protection Officer

Certified Emergency Medical Service Technician Graduation: January 2019

WORK EXPERIENCE

Police Officer

Supervisor of the fingerprint and Criminal Records Department August 2011- January 2015

Area Three Division, May Pen Police Station Jamaica.

Gathered preliminary investigation information as a first responder at crime scenes

Trained subordinate officers on investigative techniques and results-driven intelligence operations

Analyzed data, reports and forensic evidence, including but not limited to fingerprints, blood samples, fire patterns and bullet trajectories

Recruit and interview subjects, targets and witnesses for information corroboration and verification

Preserved the integrity of admissible evidence for court hearings

Maintained organized records of all information and evidence germane to open investigations in departments automates system

Housekeeper (Contract) June 2007-October 2008

Yankee Rebel Hotel

Removed waste paper and other trash from the guest room

Rotated linens in storerooms and replenished supplies when they were low.

Engaged positively with residents while cleaning their rooms and common areas.

Front Desk Receptionist

Pace Television January 2005-December 2007

Answered telephone inquiries from clients

Consistently assisted with payroll processing

Scheduled office meetings and client appointments

Greeted and directed clients to the proper appointment locating

Customer Service Representative

Digicel/Fimi Wireless Ltd October 2001- December 2005

Maintain customers records through company’s database

Informed customers about sales and promotions in a friendly and engaging manner

Recommended, selected and helped locate merchandise based on customer needs and desires

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently

Receptionist/Customer Service Agent

JEWELERY MASTERS

• Greeting visitors and accepting deliveries

• Handling incoming calls

• Assisting other staff with overflow work

• Direct visitors by maintaining employee and department directories

• Maintain security by following procedures such as issuing visitors badge

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