Engineer Software

Lan Le Phone: 214-***-****

*** ********* ** *****: *******.**@*****.***

Wylie, TX 75098

U.S Citizen

Exceptional attention to details, creative, love challenges, energetic, and adapts easily to new environments are the traits that describe me. With over 17 years of software quality assurance experience, finding defects and testing software is my passion. From years of experiences in the Quality Assurance team, I’ve been able to create detailed test cases and test plans to ensure ultimate quality of software. My skills for testing is recognized due to my fast detection of defects within a day of testing any particular software. My software testing experience include VOIP test box, sorting software, Banking software application, mobile testing, mobile device applications (MDA) and web-based applications.

Technical Expertise

Test Equipments: Spectra2 VOIP test box, Megaco Gateway, SIP Proxy, SIP Router, H323 Gatekeeper, XDMS server, Routers, Switches, NPI sorters

Transport layers: UDP, TCP, SCTP, UDPTL

Languages: JavaScript, XML, JAVA, C++, VB Script, HTML, CSS

Test Methodologies: Agile, Waterfall

OS: UNIX, MS NT, Window 2000, Windows XP, Vista, Windows 7

Databases: SQL 2003, SQL 2008, SQL Developer

Applications & Tools: MS Office, MS Outlook, MS Word, MS Excel, MS Power Point, Sharepoint, WireSharks, MS Visual Web Developer 2010 Express, Install Shield, HP ALM (Quality Center), TortoiseSVN, SOAPUI 5.2.1, Jira, Rally, Postman, JSON Editor, Splunk, Tosca, QTP (UFT), Winscp

Honor and Awards

2006 – 2007 Tektronix Customer Focus Award

Awarded for outstanding contributions toward customer satisfaction

2017 – Gold Award given by Bank of America Associate Manager for excellent work on release for small business auto loan application.

Professional Experiences

Bank of America

Senior QA Analyst (October 2017 – present)

Major contributor on the auto loans application in a fast pace Agile environment. I have been able to test and effectively find the most issues before our releases. Voted quickest and most valuable QA in the team on defect identification and subject matter expert. Within only 3 months in the company, I received the Gold Award for an excellent work on the release of Bank of America small business auto loan application. The seamless application allow agents and consumers the ability to apply online and get their approval for their loans.

Train new QA to the team on Auto loans application with inclusion of data creation, the complete auto loan flows (consumer and small business), log diving (Splunk).

Automate small pieces of auto loan application using Tosca to help during each Sprint – sanity check and overall regression.

Support production issues by recreating in our lower level environment (LLE) and help developers to reproduce the issue(s).

Create documents and have Knowledge Transfer for regression team on new features released to help them with their regression testing.

Always a quick, helpful person working closely with developers to identify the defects and recreate with detailed steps.

Exceptional communication skills to communicate with business analyst on requirements in each user stories to make sure the acceptance criteria are correctly defined and understandable – allowing Developers to effectively code and QA to efficiently test the stories.

Continuously improve my testing skills with adhoc, exploratory, and negative testing to find the most defects and allow a better quality software for users.

AMDOCS INC

Senior Test Engineer (September 2014 — September 2017)

As a Senior Quality Assurance Engineer, I am currently the project test lead for all Order Capture Engine (OCE) projects involving AT&T Uverse and DirecTV products. Acting as a liaison between offshore QA and development team, and a hands-on tester, I help lead our team to successfully complete and deliver quality software to our AT&T customers on a monthly basis.

A big contributor to our automation team by continuous improvements to our automation test suite by helping to pinpoint regression cases to automate. This help reduce regression tasks for manual QA; which effectively cut down production defects.

Act as a mentor to offshore QAs, I lead, guide, and help coordinate meetings with Architectures, Business Analyst, Developers to review and understand thoroughly the requirements and functions of current and further projects.

Plan, analyze and write detailed test cases to test all aspects of a project that includes detail test steps, expected and actual results for functional, UI (User Interface), report files, and negative testing.

Serve as a Subject Matter Expert in all triage defect calls and chat rooms to explain issues, get error logs, reproduce defects, and verify fixes of critical defects. As a result, we were able to engage developers as soon as possible to reproduce and provide needed information (logs, data, XMLs, API request/responses) for developers to quickly fix critical defects.

Perform End to End testing for all orders being submitted by My AT&T shop pages coming into our Order Capturing Engine (OCE). These orders can be of wireless, wireline (Uverse – internet, phone, and TV, DTV – DirecTV). Evaluate the orders from the front pages to middle layer (OCE) and downstream to pricing application. This include checking all APIs are passing correct information to allow complete automation of each orders.

Execute test cases and report many critical and major defects during Integrated System Testing (IST) phase. With high numbers of defects found during IST, I am praised for quickly finding issues at the start of IST, resulting in low numbers of defect found in production.

ARGO Data Resource (September 2013 – September 2014)

QA Automation Analyst II

As a QA Automation Analyst, my daily tasks include maintaining and writing automated test scripts to validate and test our web-based applications for banks called the Browser Teller and Sales & Service.

Maintain and write Automation Test Scripts using UFT 11.52 on two different frameworks (data-driven frameworks) for two banking applications of ARGO.

Create new automation scripts for each application per request of QA team while also executing test scripts after each code release to help reduce defects missed by manual team.

Setup training sessions with manual Quality Assurance team to train on newly added automation scripts and get inputs from QA team to further enhance the automation suite. This really help QA to understand and effectively use the automation scripts to reduce their manual tasks daily.

Create mini utilities to help manual testers do their job faster. Example: Log and Zip utility to help zip up all log files needed when a defect is detected. This helps speed up manual tester’s time in finding all logs files need. Another example is an application to validate completion/failure of a transaction (deposit transaction of Teller Browser application).

National Presort Inc. (May 2009 – January 2012)

Integration Test Engineer

Work alongside with Software Development team in identifying software requirements for new features and enhancements of the mail sorting software, with full knowledge of the Software Development Life Cycle. Created detailed test plans, execution procedures, design test cases based on collected requirements and verify created test cases against requirement specifications for any discrepancies to ensure utmost quality test cases. The following are among my experience of testing techniques: black box, performance, beta, load, negative, regression, end to end, ad-hoc, and automation.

Create detailed test plans and test cases for existing and newly enhanced features that clearly describe the setup, execution steps, and expected results.

Involved in initial development of software enhancements: requirement meetings, project discussions prior to start of projects to write more effective test cases. Conduct transfer-of-knowledge meetings with Quality Assurance team to help better understand the new enhancement features with detailed documentation.

Execute test cases for existing and newly added enhancements to sorting software for quality prior to software delivery to Quality Assurance team. Report minor to critical issues with development builds with black box testing as well as negative testing that effectively eliminate 50% of defects before handling off to Quality Assurance team.

Create automated test cases using QTP to assist in functional and regression testing of our independent windows applications that help to eliminate additional regression tasks by QA.

Create installers, using Install Shield, for multiple applications to be delivered for Quality Assurance team to install on sorters prior to testing. This includes modifying and creating new Java scripts to automate the build process.

Support development team from India in testing and reporting defects during integration phase of software for new and enhanced applications to reduce defects after hand off to IST QA.

Tektronix Texas LLC (January 2001 - November 2008)

Software Test Engineer

Daily tasks include developing testing strategies, test case creation, executing test cases, regression and functional testing, defect reporting, and help trouble shoot customer issues when it arises. Helped to resolve, reproduce issues for all Tektronix customers. Closing working with development team and support team to reproduce software defects daily

Perform thorough end to end testing of software and hardware components before release to customer. This includes packet traces using Ethereal/Wireshark or equivalent, TCP/IP troubleshooting with Client/Server knowledge.

Update documentations and train support team with latest product enhancements of future releases to better serve our customers.

Write detailed test plans and cases for enhanced futures and requirements, and also create test scripts of specific VOIP call flow to test against third party software.

Act as a main QA to support customers with critical problems by helping developers reproduce issues with our software, report the problems and re-verify in a patch solution for customers.

Create automated test scripts using internal automated test (XML formatted) tool.

Education: University of Texas at Dallas

Bachelor of Science in Computer Science, December 2000

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