Senior Front Office Executive

MUSKAN LAMA

Mobile: +91-880*******, 987*******

E-Mail: **************@*****.***

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Key Functional Strengths:

Front Office – Client Services – Operations – Administrations – Housekeeping – MIS Reporting – Stationery Management

PROFESSIONAL SYNOPSIS

A competent professional with over 6 years of working experience in Front Office Management, Client Services, Operations & Administrations.

Excellent front office management skills with ability to apply effective listening skills.

Proven ability to interact effectively with clients, visitors and staff at all levels.

Excellent organisational skills, accuracy and attention to detail.

knowledge of Microsoft Office.

Knowledge of MIS Reporting, Housekeeping, Stationery Management etc. AREAS OF EXPOSURE & EXPERTISE

Front Office: Managing the front office effectively, responsible for maintaining a good rapport with clients, greetings visitors when they entered the building, therefore built a strong relationship with existing client. Client Services: Skilled and experienced client service executive well versed in solving customer and client problems handling product training and acting as liaison between customers and Management. Ready to ensure customers are always happy with services and products resulting in company profits and enhanced reputation. Operations: Forward-thinking operations executive with a passion for making companies the best they can be. Over 6 years of experience in Operations. Extremely detail-oriented and knowledgeable of the analytics necessary to evaluate a company’s performance, as well as the means to apply those analytics to drive the company forward and maximize profit.

Administration: Articulate and accomplished admin executive experienced at keeping an office running smoothly. A communicator and collaborator who is efficient in planning, organizing, and executing meetings and conferences. Comfortable with projects that require multi-tasking and flexible with changing priorities. CAREER CONTOUR

Sept'14 - May'18: Advance India Projects Ltd.

Sr. Front Office Executive

Job Profile:

Attended Incoming & Outgoing calls with proper etiquettes and maintaining records for them and attending the guests of the Directors and other staff.

Responding the telephonic call and carry out the conversations politely and timely manner.

Handling multiple telephone lines in timely manner and direct the calls to the concerned person / extension and connecting various respective calls to the staff & clients (Aipl & ABC).

Welcomed clients by greetings them, in person or on the telephone, answering or directing enquiries.

Responsible for arranging high level conference calls and scheduling board meetings.

Maintained office supplies inventory by checking stock to determine inventory level, anticipating needed supplies, evaluating new office products, placing and expediting orders for supplies, verifying receipt of supplies.

Ensured operation of equipment by completing preventive maintenance requirements, following manufacturer’s instructions, troubleshooting malfunctions, calling for repairs, maintaining equipment inventories, evaluating new equipment and techniques.

Maintained executives appointment schedule by planning and scheduling meetings, conferences, teleconferences and travel.

Responsible for ordering stationery, office equipment and furniture, making sure office was neat, and fully stocked with necessary tools for functionality.

Jun’11 – Nov’13: GENPACT LLC, Gurgaon

Sr. Process Associate, Client: WESTPAC Bank

Key Highlight:

I was trained in Australia for 3 weeks in Sydney in early 2011, prior to this function being outsourced to GENPACT. WESTPAC is one of the top global banks and Australia’s second biggest bank with annual profit over $7.6 billion. I was one of approx. 6 people chosen from GENPACT to travel overseas to undertake training by WESTPAC’s learning academy and due to my completion of successful accreditation with good scores. Overall my role was to verify fraudulent transactions based on documental proof and change back the amount to the customer after raised disputes on his own bank account. Additionally I was certified by the Australian team to also fulfil the role of the process Quality Checker of the team members and process

Job Profile:

Analyzing the transition which is export failed due to non cash when the mass upload to the AUSTRAC through the help of the corresponding support systems {NORKOM}.

Verifying the TTRs as per the AUSTRAC & WESTPAC Bank guidelines.

Calibration calls with clients (identify and gaps and resolution through training).

KYC via email or call (Know Your Customer) with Signature verification.

Make financial adjustment of customer account by Global Hogan System.

Planned, designed and coordinated day by day business activities and seek feedback with offshore teams over the emails & Calls.

Jul’10 – Jun’11: GENPACT LLC, Gurgaon

Process Associate, Client: WESTPAC Bank

Job Profile:

Checking and analysing the client’s bank transactions.

Making calls & writing emails to the clients for appropriate documents.

Verifying the TTRs of the customers as per AUSTRAC & WESTPAC Bank Guidelines.

Recognised payee name from bank transaction records of WESTPAC bank for further process.

TTR Uploads in the application NORKOM from AUSTRAC, confirming details of the customers, tellers and transactions from the SOL, CIS Browsers etc.

ACADEMIC CREDENTIALS

2008 Bachelor of Commerce (Pass) from University of Delhi. 2005 Senior Secondary from C.B.S.E Board.

2003 Secondary from C.B.S.E Board.

ACHIEVMENTS

Received Appreciation Certificates for excellent and consistent performance from GENPACT LLC, Gurgaon, IT EXPOSURE

Conversant with MS-Excel, MS-Word and MS-PowerPoint. PERSONAL DOSSIER

Date of Birth: 17th September 1987

Permanent Address: 4-B, DDA Flats, Shahpur Jat, New Delhi - 110049 Languages Known: Hindi, English

Preferred Location: Delhi/NCR

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