Sales Customer Service

Lauren Krenik

303-***-**** *** John St., Apt. *504, New York, NY 10038 ******.******@*****.***

Work Experience

Marc Jacobs, New York, New York March 2018 – March 2019 Merchandising Assistant

• Support designer and internal teams to interpret and develop design concepts into successful retail programs

• Manage line sheet creation and all product information for new seasonal product assortment for each license partner

• Created and maintained seasonal inspiration and material binders for internal and license partners

• Took ownership of all sample management across 6 product categories

• Assist merchandising team in developing product assortments that meet the needs of the market

• Performed competitor analysis and market analysis to identify market trends and opportunities

• Support internal and external cross functional teams to deliver product that meets business and creative needs

• Preform regular and ad hoc financial and sales analysis Marc Jacobs, New York, New York May 2017 – Dec 2017 Merchandising Intern (Concurrent with studies)

• Analyzed monthly sales data from license partners and exported information into Marc Jacobs templates

• Created new line sheets and style list database for all new seasonal product assortment for each license partner

• Organized samples by checking in and out and ensuring on-time deliveries of merchandising and PR samples

• Performed competitor and market analysis by researching competitor price points, product assortments, key trends

Nordstrom Rack, Fort Collins, Colorado August 2016 – May 2017 Sales Associate / Merchandising and Inventory (Concurrent with studies)

• Used excellent customer service to keep the customers’ shopping experience quick, easy, and fun

• Developed floor sets to display new merchandise, ensure new trends are featured, and the floor is sellable

• Prioritized and delegated daily tasks to prepare the women’s sales floor for bi-annual inventory

• Worked as a team to ensure that the floor is stocked, clean, and easy to shop Nordstrom, Broomfield, Colorado Seasonal 2014 & 2016 Sales Associate

• Set and achieved sales goals by engaging and building relationships with customers

• Used excellent customer service to engage with customers and maintain customer relationships

• Styled guests for events and to build their personal wardrobe by providing knowledge of current trends

• Used directive selling skills to promote key items, latest trends, and replenish basics Education

Bachelor of Science in Apparel and Merchandising August 2017 Colorado State University, Fort Collins, Colorado

Concentration: Merchandising

Minor: Business Administration

Florence University of the Arts, Florence, Italy Spring, 2016 Education Abroad

Coursework: Visual Merchandising and Display, Fashion Marketing Skills

Microsoft: Excel, Word, PowerPoint, and Dynamics AX Adobe: Illustrator, Photoshop

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