Sales Customer Service

Devin Gavion

Clifton, VA 703-***-**** ********@*****.***

Work Experience

BB&T Relationship Specialist Banker Tier 2/3 august 2017 – present

·Conducts 40-50 outreach calls a week to contribute to branch sales goals quarterly.

·Proactively engages and consults individually with 10-15 personal clients on a weekly basis to find solutions that will benefit the customer’s financial needs and maximize the services offered by the financial institute.

·Provides an excellent customer learning experience by applying the financial guidance and expertise through continuous learning and self-development classes monthly.

·Delivers team sales processes by referring identified client needs to other lines of business such as mortgages, investments, insurance, small business, and merchant services.

·Ensures high-level of client service by performing client service maintenance with account reconciliation, address changes, stop payments, account closings, transfers, and processing check orders.

·Adheres to internal controls, operational procedures and risk management policies.

·Performs teller transactions such as accepting deposits and loan payments, verifying cash and endorsements, cashing checks within limits and obtaining further authorization when necessary, issuing money orders, cashier’s checks and redeeming savings bonds.

PNC Universal Branch Sales & Service Associate June 2016 – July 2017

·Maintained over $500K in vault during each quarter and settled ATM’s on a weekly basis.

·Delivered proactive sales conversations to identify appropriate solutions to grow customer’s share of wallet and leverage community partnerships to acquire, expand, and retain relationships.

·Drove product and procedural knowledge to solve customer problems effectively to build customer loyalty.

·Managed financial and operational risk by adhering to all policies and procedures within established role through daily branch operations efficiently.

BEST BUY Apple Master May 2016 – Jan 2019

·Engaged and interacted individually with 30 customers a day by sharing latest technology trends to find solutions to their needs in a fast-paced, dynamic environment.

·Provided an excellent customer shopping experience by applying the appropriate knowledge and expertise through continuous learning and self-development.

·Oversaw over 500+ items of inventory and down stocking merchandise.

·Sold $35,000 worth of technology per week.

TARGET LOGISTICS COORDINATOR august 2015 – may 2016

·Directed the organization and control of the store’s stock of over 50,000 products.

·Executed the yearly inventory in Spring 2016 and performed daily audits of stock to ensure accuracy of annual sales reports, records, and quality of products.

·Provided seamless customer service to colleagues and guests by monitoring and maintaining stock.

Leadership Accolades

L.e.a.p. program member virginia polytechnic institute and state university July 2015

. One of 30 students selected to attend and complete Virginia Tech’s Leadership, Excellence, and Academics in Pamplin (L.E.A.P.) Summer Program.

. Conducted several team-building and leadership projects within short deadlines to develop time management, interpersonal, and change management skills.

Skills & Abilities

·Notary Public

·Proficient in Windows 7+, IOS 4.0+, and Microsoft Office Suite

·Experienced in Expensify, Client Central, Quicken, Decathlon Insite, Matrix Management, Retail Lending, Prospecting

·Exceptional Customer Service and Team Development

·Communication, Strategic Solutions, Problem Solving, Managing Multiple Priorities

·Knowledgeable in Financial and Operations Management

Education

George Mason University

Bachelor of Science - Information Systems and Operations Management

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