Manager Customer Service

Joyce F. Cooksey

**** ******** ******

Covington, Ga 30016

770-***-**** (Home)

404-***-**** (Cell)

EDUCATION:

Graduated from Middletown High School (1980)

Associates Degree in Business – Washtenaw College (1983)

SKILL/CHARACTERISTICS:

Good communication and writing skills, ability to relate to a diverse group of people, good listening skills, highly motivated, good with handling money, works well under pressure, conscientious about responsibilities, mature

EXPERIENCE :

Georgia Auto Pawn -Branch Manager-(2-2012/4-2015) Duties were reaching goals that were set by company. Also daily sales/collections /approving loans. Also HR/ daily/ monthly paperwork. All other duties in running branch.

Arrow Pest Control- Collections/ Customer Service - (8-2009/2-2012). Duties was collecting on all current as well as past due account. Also sales and office duties.

Title Max -Customer Service (10-2008/8-2009) My duties were sales / collections / processing loans /field chasing accounts past due/ bank deposit and all other duties of running office.

SERVICE LOANS & TAX SERVICE –BRANCH MANAGER (11-2007/9-2008)

My duties were all manager duties in processing applications, collecting on past due accounts. Also preparing taxes for customers, running office to make sure it was profitable, preparing daily and monthly paperwork for my branch.

THE MONEY TREE- BRANCH MANAGER (11-2006/11-2007)

My duties were hiring and managing office, taking applications and processing loans, preparing court documents for bankruptcy and legal paperwork and all other duties of running a branch.

WORLD FINCANCE- ASST. MANAGER (5-2006/11-2006)

My duties were taking applications, processing loans, making collections calls. Also chasing collection accounts and preparing court paperwork. Etc…

FIRST AMERICAN CASH ADVANCE- BRANCH MANAGER (6-2002/5-2006)

My responsibilities were taking loans, entering data in system, collections, HR duties, marketing, and good customer service.

PHENIX SUPPLY COMPANY- CUSTOMER SERVICE REP/BILLING CLERK (2-2000/1-2001) My responsibilities were taking orders, ups billing for orders, taking orders over the phone in the call center, as well as in store sales and handling any customer problems.

P.D.P FLOORING- ASST. INSTALLATION MANAGER (1-1999/1-2000)

This position was with a carpet company, my duties were all daily and weekly paperwork, setting installers daily jobs, doing daily repairs for installers, ordering materials for installation jobs, entering any customer jobs, handling any customer problems, contacting people for outside sales, and all other clerical duties.

THE FINACIAL MALL- INPUT CLERK (3-1997/12-1998) This position was with a small financial company; my duties were answering 10 line telephone system, entering new home buyer applications, and all customers service clerk duties.

UNIFORMS FOR AMERICA- STORE MANAGER(1-1996/3-1997) The position was with a small medical company: my duties were all in store as well as out of store sales, payroll, daily, weekly and monthly paperwork, ordering, and all store resets.

FINKLEMAN & ROSS- OFFICE MANAGER (3-1983/12-1995) This position was with an large law firm, my duties were answering the telephone system, ordering all office supplies, all clerical duties, and filing orders in court system.

REFERENCES: References will be furnished upon request.

Contact this candidate