Customer Service Office
Resume:
Laurice W. Dickerson
Leavenworth, KS 66048
********@*******.***
WORK EXPERIENCE
Complete Carpet Care June 2006-Present
Lansing, Ks 66043
Office Manager/Shift Supervisor
Responsible for leading the evening cleaning crew and insuring all security measure are met. Managing the crew as we clean and maintain the buildings. Water-damage restoration. Finding the source of damage and fixing the problem. Insuring all pictures are input into the system after each job for insurance purposes. Maintaining close relationships with insurance agents and adjusters to make sure jobs are complete, payments are made, and customer is satisfied.
Support company operations by maintaining office systems and supervising staff. Maintains office services by organizing office operations and procedures; preparing payroll; controlling correspondence; designing filing systems; reviewing and approving supply requisitions; assigning and monitoring clerical functions.
Maintains office staff by recruiting, selecting, orienting, and training employees. Maintaining staff results by coaching, counseling, and discipling employees, planning, monitoring, and appraising job results.
Attending educational workshops, reviewing professional publications, establishing personal networks participating in professional societies such as the Chamber of Commerce.
Reviewing, altering, and achieving financial objectives by preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions.
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Certified Substitute Teacher License #995-***-**** August 2012-Present
USD 207
Fort Leavenworth, Kansas 66007
USD 469
Lansing, KS 66043
USD 453 (Morgan Hunter)
Leavenworth, Kansas 66048
Fulfill both short- and long-term substitute assignments across all subject areas, effectively teaching students of varied academic/age levels (grades K-12) and diverse cultural backgrounds. Instruct classes of as many as 24 students; communicate with teachers, administrators and parents; while building a positive rapport with students. Differentiated instruction to meet all students’ needs. Assessed students’ understanding and learning both formally and informally. Maintained effective classroom management strategies and applied advance teaching capabilities in all subject areas. Determined appropriate consequences for appropriate student behavior and write a report for teacher about the class events.
Leavenworth District Court
Trial Court Clerk II June 2006-May 2011
601 S. 3rd St
Leavenworth, KS 66048
Opening new cases from Attorneys and Pro Se Litigants. Responsible for the work flow and procedures in the courtroom. Handling drivers license suspensions and reinstatements once proper payments have been made. Setting up payment arrangements and making sure payments are received on time, and if not, sending out proper notification before a suspension is sent to the Department of Revenue in all 50 states. Issuing of marriage licenses. Receipting of payments that come in all types of cases as well as once new cases are filed. Ensuring Security measures are followed on sealed cases. Working directly with Judges and Attorneys to ensure procedures are handled timely and with the utmost competence. Maintaining a close and continuous liaison with the County Attorneys Office in assisting with the prosecution of defendants. Basic knowledge of all traffic rules and fines. Ensuring
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new policies and statues are known and understood. Emailing the weekly docket to attorneys. Setting new court dates as needed. Data entry to insure child support
and alimony payments are credited and processed correctly. Providing quality and accurate Customer service. Using the microfiche machine to research old case filings and rulings.
Sunflower Missionary Baptist Church January 2006-December 2007
1708 5th Ave
Leavenworth, KS 66048
Treasurer
Nominated by Church members. Responsible for paying all the bills of the church. Making sure weekly deposits were made accurately and that security measures were followed to avoid mistakes in accounting. Preparing quarterly reports for the business meetings. Being able to explain the report to all parties interested. Reconciling the checkbook for accuracy and ease in preparing reports on demand. Working closely with the Trustee Board to determine if petty cash should be used. Approving or disapproving reimbursements from members of the church. Using the proper procedures to ensure money was handed to the correct person and receipts and disbursements matched.
Citicorp Credit Services
7920 NW 112th St June 1996-June 2006
Kansas City, MO 64153
Collector
Skip tracing for the commercial accounts to make sure payment arrangements were made and accounts did not write off as a bad debt. Sending previous statements for customers’ review if there was a conflict with their bills. Providing quality and courteous Customer service. Ensuring privacy and making sure all FDCPA rules were followed at all times. Offering settlements to prevent gross write-off.
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Working as lead team member during training on new policies, procedures, and monthly incentive programs. Reviewing original applications to ensure accounts were not open fraudulently. Reviewing payments sent in to try to find customers who were no longer making payments. Responsible for pulling, reading, and understanding credit bureau reports. Using credit bureau reports to find out additional information that may be used in the collection procedures.
Citizens Savings and Loan Association
5151 S 4th St June 1993-June 1996
Leavenworth, KS 66048
Teller
Responsible for handling a wide range of transactions, such as cashing checks, accepting deposits and loan payments, and processing withdrawals. Selling cashiers checks, savings bonds, money orders, and traveler’s checks. Balancing and maintaining the ATM machine. Setting up Automatic Clearing House transactions. Reconciling customers’ checkbooks. Responsible for all outgoing mail, ensuring proper postage was used and running through mail machine. Making sure night deposits were processed accurately and timely. Being aware of all the products available to customers. Providing excellent customer service. Working the drive-thru ensuring security and accuracy was maintained. Being an alternate vault cashier upon the absence of the Head Teller.
AAFES
330 Kansas St June 1992-December 1999
Fort Leavenworth, KS 66043
Vault Cashier
Responsible for cashing and ensuring customers are authorized to use the facility. Balancing of central-checkout cashiers and correcting deposit when appropriate.
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Selling money orders and travelers’ checks. Responsible for answering the main line in the store and ensuring the appropriate department receives the call. Prepares bank deposits accurately. Balances Bank Vault, accurately prepares paperwork, and completes vault Balance sheet for the Audit and Compliance Department. Performs all essential duties and responsibilities; complying with all governmental laws and regulations.
Professional Development
Bachelor of Science Elementary Education from The University of Saint Mary 2012
Attended District-wide training for Common Core standards for 1st Grade. Participated in various SIT meetings while Student teaching At Anthony Elementary School.
Xactimate Fundamentals/Proficiency Training Course November 2018
Lead Based Training (Renovator initial English) July 2017
References
Brad Turner
324 Fawn Valley Ct.
Lansing, KS 66043
*********@**.**.***
Julie Clemens
929 Oakmont
Lansing, KS 66043
Richard Lockwood
19509 Millwood Rd
Easton, KS 66020
*******.*.********.***@****.***
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