Customer Service Representative

TRISHA KOPAH

**** **** ****** **. • Las Vegas, NV 89110 • 586-***-**** • ******@*****.***

Call Center/Customer Service Representative

A friendly and skilled Customer Service Specialist offering over ten years’ of high impact customer service experience. Always motivated to provide a positive experience in order to enhance myself as an asset. Possesses strong communication and people skills as well as the computer and technological acumen needed in order to thrive in a call center environment. SKILLS & KNOWLEDGE

Customer Service

Recognized for patience, approachable tone, and willingness to help others.

Provided excellent customer service by greeting and assisting customers, along with responding to customer inquiries and complaints.

Monitored customer service activities to ensure that customers received satisfactory service.

Recommended to help locate and obtain merchandise based on customer needs/desires.

Checked to ensure that appropriate changes were made to resolve customers' problems. Call Center

Conferred with customers by telephone or in person to provide information about products and services, cancelled accounts, and obtain details of complaints/issues.

Checked to ensure that appropriate changes were made to resolve customers' problems.

Documented customer interactions and transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Completed contact forms, prepared change of address records, and issued service discontinuance orders, using computer systems.

PROFESSIONAL EXPERIENCE

Trainer, Bagger Dave’s Burger Tavern, New Baltimore, MI 03/2015 – 11/2018 Barista, Tim Hortons, Clinton Township, MI 03/2012 – 05/2015 Cashier/Pizza Cook, Little Caesar’s, Roseville, MI 03/2009 – 01/2012 Small Animal Attendant/Cashier, Petco, Roseville, MI 08/2008 – 08/2009 Section Lead/Customer Service, Gibraltar Trade Center, Mt. Clements, MI 06/2007 – 07/2008 EDUCATION

Macomb Community College, Warren, MI, Coursework completed toward Business Admin. Fraser High School, Fraser, MI, High School Diploma

Excellent Customer Service Time Management

Compassionate

Clear & Polite Phone Voice Types 35 WPM

Service Orientated

Active Listening Problem Solving

Friendly & Approachable

Multi-line Phone Systems Social Perceptiveness

Punctual & Reliable

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