IT Management
Resume:
Rafael Ruiz
*** ******* **** **, ********, TN ***69
Greater Nashville Area
Professional Summary
Having years of experience, a result oriented, and highly detailed Information Technology professional, I have an outstanding track record of generating solutions and leading innovation for Data Management and Business solutions. Able to identify problems and develop solutions to resolve any situation impacting normal business flow in order to stabilize and or enhance the IT environment.
Responsible for Enterprise Wide Technologies through HW and SDLC for SW setting organizational goals.
Experienced at developing and implementing change management practices, automation and proactive monitoring, while focusing on innovation for the future with cost saving consolidation efforts in technology and operations.
Skilled at leading global cross-functional teams with a proven ability to work independently or on collaborations with team members, business partners and all levels of management.
Areas of Expertise
Project Management
Problem Management
Change and Release Management
SDLC
Automation SW/HW
SW/HW Management
Disaster Recovery
Training/Development ITSM
HW/ SW Proof of Concept
HW/SW Conversions and Consolidations
Vendor Management
Backup Management/Scheduling
Infrastructure Management
Regulatory and Audit Compliance
Innovation
Client/User Relationships
Business Continuity
Team Building
Cost Savings & Profitability
Data Warehousing and Migration
Global Staff Management
Business Solutions
Root Cause Analysis
7x24x365 Client Support
Process Scheduling VMS, Unix, Windows
IBM, SUN, EMC and HP Knowledgeable
Professional Expertise
Southerland INC 11/2016 - Present
Information Technology Manager Nashville, TN
Southerland Inc. having assets of over 25 million and being is business for over 119 years is nationally renowned as a continually growing 100% US based manufacturers.
Manage information technology infrastructure, software and Telecom
Plan, organize, control and evaluate IT and data operations.
Design, develop, infrastructure and coordinate systems, policies and procedures.
Ensure security of data, network access, backup systems and job scheduling in Red Hat
Act in alignment with user needs and system functionality to contribute to organizational policy.
Manage staff by recruiting, training, communicating job expectations and appraising their performance.
Identify problematic areas and implement strategic solutions using Cron and Windows Scheduler
Audit systems and assess their outcomes.
Preserve assets, information security and control structures.
Handle annual budget and ensure cost effectiveness.
Professional Experience cont.
Bank of NY Mellon 4/2001 – 9/2015
VP Infrastructure and Architecture Nashville, TN
Responsible for the Enterprise Wide Implementation of Automation tools through the SDLC in the UNIX and Storage environments with UNIX shell scripting in combination with vendor tools and Database administrators.
Experience with enterprise SW, HW and infrastructure configurations and support matrix.
Implemented new configurations, process improvements and ITSM communications via scheduling analysis.
Led special project teams providing emergency resolution to various IT application scenarios involving relational databases (MSSQL, Sybase, Oracle, DB2) processing, backups and networking.
Primary Leeson to Vendors for SDLC and ALM technology upgrades, deployments and recommendations.
Achieved cost saving measures annually through HW/SW consolidations and new technologies
Managed, tested and deployed new HW/SW that was rolled in to production resolving growth, stability and consolidation issues using UNIX scripting, SharePoint and SQL.
Designed and customized reporting for both HW and SW for Technical support and ITSM.
Enabled reports to generate alerting via program scheduling via Unix Cron Jobs
Lead vendor management, historical analysis and diagnosis of the backup and recovery environments and related storage.
Developed and implemented Engineering Support, POC evaluations for new HW/SW and Disaster Recovery solutions for daily use.
Managed and supported staff for up to 70 IBM TSM (Spectrum) servers using up to 120 EMC Data Domain storage units, IBM XIV, HP StoreOnce, 4 10+frame IBM LTO Tape Libraries.
Provided Global SW/HW support for DBA staff, services, primary applications, backup and recovery.
Wrote the primary UNIX scripts for the Global conversion of Sybase Backups for the DBA group using SQL select statements.
Maintained global backup schedules combining, Mainframe schedules with IBMs TSM scheduler with Unix Cron, Windows Schedulers and Unix scripting. Automatic summary reporting was developed to simplify reporting for all the associated groups.
Representative for Data Warehousing to the In-house legal group.
Providing support for Customer and Business Continuity and Disaster Recovery 24x7x365.
SME for backup and recovery SW/HW and reporting using IBM’s proprietary database for TSM and then DB2 for the later versions utilizing SELECT statements for automation.
OM Technology, Inc. 1/1999 – 4/2001
Operations Manager Jersey City, NJ
Oversaw training and onboarding of newly hired technical staff in a multi-location environment.
Designed datacenter electrical floor plan layout and assisted with implementation of new hardware.
Designed and implemented the Disaster Recovery plan and data center including the electrical layout.
Led project teams responsible for consolidating system functions and backup methodologies.
Used VMS job queueing to automate nightly maintenance processes.
Increased worldwide production support response times through development and implementation of innovative troubleshooting menu and shorter system login commands.
Provided 1st and 2nd level technical, software and hardware support 24x7x365.
Professional Experience cont.
Deutsche Bank 3/1998 – 11/1998
AT Change Management/Release/Software Implementation Jersey City, NJ
Managed and developed team of 20 outside consultants and full-time technical staff for SW Releases.
Led teams for Y2K UNIX and VMS SW Change Management for financial applications and databases.
Incorporated AS400 standalone technology into Banker’s Trust environment for SW change and release management processing flow standards.
Led project teams for end user and deployment communities through newly proposed deployment and implementation projects.
Collaborated on developing scheduling workflows for software enhancements on both VMS and Unix.
Yasuda Bank and Trust 5/1996 – 6/1998
VP Technology New York, NY
Managed IT staff responsible for VMS and UNIX software installations, evaluations, and upgrades.
Worked in collaboration with internal and external auditors to achieve successful audit results.
Created standards for Data Management, Lifecycles and Retention policy standards.
Developed and implement corporate MIS standards and staff development training.
Cut Disaster Recovery time from 8 hours to 3 hours through development of new VMS and UNIX programming for the core critical systems and applications in the business continuity plan.
Shortened daily post operational processing hours from 9 hours to 2 hours through creation and implementation of strategically modified automated procedures.
Implemented 24x7x365 ITSM Global Support Model.
Prudential Securities 1990 – 1996
Operations Supervisor New York, NY
Enhanced production through the automation of UNIX/VMS menu driven procedures for VMS/UNIX.
Worked in collaboration with VMS development group and QA oversight to provide solutions for the Operations staff.
Provided installation and implementation of DEC file optimizer for VMS and development of the Master Operations Menu allowing control of nightly functions from a single terminal.
Managed technical staff responsible for implementation of emergency fixes and escalations for production.
Air Compak International 1989 – 1990
Datacenter Manager/Operations Supervisor Melbourne, FL
Managed operations and on-line communications staff for all IT support.
Head of the VMS to UNIX integration group for business and customer improvements.
Created and maintained the company’s disaster recovery program.
Automated 40% of the nightly procedures.
Promoted to IT Manager with a staff of three local and ten remote national offices.
Education
Bachelor of Science Computer Science minoring in Math and Business, St. John’s University, Jamaica, NY
Certificate UNIX Systems, New York University, New York, NY
Certificate Project Management & Certified Associate Project Management, Villanova University, Villanova, PA
******.****.**@*****.***
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