Customer Service Administrative Assistant
Resume:
Isela De Anda
El Paso, Texas 79911
***********.***@*****.***
EDUCATION
University of El Paso Texas, El Paso, Texas
Masters of Public Administration, start August 2019
University of Phoenix, Phoenix, Arizona
Bachelor of Science, Criminal Justice Administration,
Minor: Institutional Healthcare, graduated July 2012
El Paso Community College, El Paso, Texas
Associate of Science, Paralegal Studies, graduated May 2009
EXPERIENCE
Bridal Consultant, Front End Cashier, Floater Associate
(Part-Time), Bed Bath & Beyond,
El Paso, Texas 04/2018 to Present
As a versatile employee, my responsibilities are to provide the highest level of Bilingual Customer Service through all steps of customer service. Handle exchanges and returns by processing them in the company’s database. Perform reconciliation duties and ensure that any discrepancies are resolved immediately. Represent the company in a professional and businesslike manner.
Customer Service Associate (Seasonal Part-Time),
James Avery,
El Paso, Texas 11/2016 to 05/2017
Provided the highest level of Bilingual Customer Service through all steps of customer service. As cashier, my responsibilities were to handle and process cash, credit card, and check transactions and provided customers with receipts and change. Answered a multi-line telephone and represented the company in a professional and businesslike manner.
CONTINUED EXPERIENCE
Executive Administrative Assistant (Part-Time)
Rocky Mountain Mortgage Company,
El Paso, Texas 03/2015 to 08/2015
Provided executive administrative support to the CEO and COO – President in day to day activities with internal and external customers; created, prioritized and managed correspondence, and special projects from beginning to end. Provided confidential and professional executive administrative support to the Vice Presidents and other senior leaders as needed with thoroughness, self-direction and accuracy. Organized travel arrangements, prepared itineraries and submitted travel per diems with corresponding receipt documentation for approval. Ran errands, made bank deposits, paid the CEO’s personal bills, prepared and filed his personal and business taxes as well as calendared activities on Microsoft Outlook; scheduled and coordinated special events; Ordered and maintained computer equipment, office supplies and kept inventories. Scheduled document/record archives and disposals. Handled email, critical matters, and heavy corporate reporting. Represented the company in a professional manner.
Executive Administrative Assistant (Full-Time)
Altep, Incorporated,
El Paso, Texas 07/2006 to 08/2011
Provided executive administrative support directly to the Vice President of Technology Services and Information Services; including but not limited to daily schedules. Provided confidential and professional executive administrative support to the Vice Presidents and Executive Team leaders as needed with thoroughness, self-direction and accuracy. Organized travel arrangements, prepared itineraries and submitted travel per diems with corresponding receipt documentation for approval. Performed calendaring activities and schedules on Microsoft Outlook and coordinated special events; Ordered and maintained computer equipment and office supplies and kept inventories. Scheduled document/record archives and disposals. Handled workflow and invoices via requisitions as well as email, critical matters, and heavy corporate reporting. Represented the company in a professional manner.
VOLUNTEER
EXPERIENCE
SKILLS
The Hospitals of Providence
Sierra & Transmountain Campus, El Paso, Texas
Auxiliary Volunteer 12/2017 to 05/2018
Life Church, El Paso, Texas
Guest Services, Kid Life, Dreams Event Coordinator Volunteer 10/2015 to 08/2017
El Paso Fighting Hunger Food Bank, El Paso, Texas
Volunteer 07/2016 to 07/2016
Lamar Elementary, El Paso, Texas
Bilingual PTA President Volunteer 09/2015 to 07/2016
Juvenile Probation Department, El Paso, Texas
Bilingual Juvenile Court Conference East Committee Member Volunteer 01/2014 to 09/2014
El Paso Paralegal Association, El Paso, Texas
Vice President of Advertisement Member Volunteer
02/2011 to 02/2012
El Paso Paralegal Association, El Paso, Texas
Secretary Member Volunteer 02/2010 to 02/2011
Bilingual in English and Spanish - Speak, Read, Write
Bilingual Customer Service
Proficient in MS Word, Excel, PowerPoint, Microsoft Outlook, Adobe Creative Suite PDF and Photoshop
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