Manager Customer Service
Resume:
JASMINE ZHAO
CALGARY, ALBERTA, T2N 2Z9 *************@*****.***
• Excellent negotiating, interpersonal and communication skills and also strengths in quantitative analysis and planning.
• Great multi-tasking abilities with pleasant and easy-going demeanor.
• Demonstrated ability to work in a fast-paced environment. Competitive, self-managed, reliable and a fast learner.
• Bilingual- Fluent in both English and Mandarin Chinese.
• Computer expertise, with proficiency in all MS Office programs (Word, Excel, PowerPoint, Outlook and Access)
Education Background
Major in Economics, Bachelor of Science
Dalhousie University, Halifax, Nova Scotia 2011-2013 Renmin University of China (RUC), Beijing, China 2009-2011 Work Experience
ATB Financial, January 2014- September 2018
Personal Relationship Manager
• Provided support to branch manager for organizing weekly sales meetings, pre-screening candidates for interviews.
• Created and improved administrative procedures and processes during all the banking transformation initiatives: DocuSign, Onboarding Express, Online Banking Shopping Cart, etc.
• Effectively on handling customer inquiries, maintenance requests and concerns.
• Charged with arranging important branch client meetings, coordinating branch events and teamwork activities.
• Responsible for managing and distributing branch proactive sales calls, consolidating compliance reports and drafting financial journals.
• Prepared, proofread and formatted the correspondence. Achievements:
FY 17 Fall Iron Roster Winners
FY 17 Spring Iron Roster Winners
FY 17 Q1 Quarterly Awards
FY 15 Q4 Quarterly Awards
China Merchants Bank, June 2013-September 2013
Customer Service in Business Banking (Imports and Exports) (Internship)
• Ensuring the smooth running of basic banking transactions.
• Improved ability of applying financial knowledge into practical problems by helping financial manager explain and sell bond and equity products to existing and prospect customers.
• Working closely with small and medium sized businesses (focused on imports and exports business), well knowledge on issuing Letter of Credit, and analysis Letter of credit information. Bank of Ningbo, May 2013
Customer Service (Internship)
• Looking after the short term and long-term funding requirements of business clients and individual customers.
• Maintain contact with clients regarding cash and checking services and received 100% customer satisfaction by delivering an excellent customer service.
• Achieved revenue and customer retention goals while increasing client profitability through relationship building, outstanding service delivery, cross selling and referral development.
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