Customer Service Executive Assistant

Roslyn Y. Long

**** *********

Plano TX *****

214-***-**** Message phone

**********@*****.***

Career Summary

Experienced administrative professional with diverse experience in customer service. Excellent presentation and public speaking skills with the proven ability to interpret and explain complex technologies in a clear and concise manner. Strong ability to assemble and motivate effective teams to plan and execute winning business strategies.

Experience

New Covenant Christian Fellowship Church June 2017-Present

Executive Assistant

Responsible for scheduling appointments for the Senior Pastor

Handle all incoming calls and customer service issues

Process credit card payments and run monthly reports

Schedule special events and handle graphics for local announcements

Manage special events

FMC Carswell Ft. Worth TX August 2013 – May 2017

Administrative Assistant

Responsible for filing and handling month end reports

Coordinate monthly events and prepare calendar

Prepared new hire employee packets for Recreation department

Do scheduling and assign job assignments

Guaranty Federal Mortgage Frisco TX Oct 2011 – April 2013

Processing Manager

Responsible for post-closing and funding of the loans

Utilize digital docs to send preliminary closing instructions to title company

Review HUD’s and schedule clients for closings

Handle customer service issues and performance reviews on employees within the department

Prepare reports so the Loan officers can track progress of files

Responsible for training any new processors

Process FHA/VA and Conventional loans daily

Advantage Staffing Dallas TX Nov 2010 –March 2011

Account Specialist /Short Sale Negotiator

Solicit borrower for HAFA/COOP short sale program and maintain account throughout short sale process.

Maintained and exceeded goals established per the guidelines set for this pilot program.

Review and identify any title issues and recommend list prices.

Northern Texas Lending Irving, TX Jan 2009 – April 2010

Branch Manager/Training Coordinator

Conducted weekly sales meeting the staff.

Conducted training classes for new hires along with organizing and conducting home buyer seminars.

Responsible for marketing new business for the company.

Knowledgeable of Fannie Mae, Freddie Mac, FHA and VA program guidelines.

Review and approve timesheets. Review all HUD’s for accuracy, contracts and Client compliance.

EDUCATION

Franklin D. Roosevelt High School Dallas TX Graduated, May 1985

El Centro Community College Dallas TX Fall 1985 – Spring 1986

Major Business Administration

REFERENCES AVAILABLE UPON REQUEST

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