Sales Customer Service
Resume:
Brent A. McLaurine
Phone. 602-***-**** Email. ********@*****.***
Profile
Impactful leader with over 11 years’ experience supervising up to 10 employees in the hotel and commercial audio visual field. Exceptional ability to grasp and master new technologies quickly and easily. Engaged and adaptive Technician who leads and empowers staff as well as attendees to deliver optimum performance by creating a unified team with common goals. Known for excellent customer and employee satisfaction. Excellent written and verbal communication skills; analytical and resourceful. But the most important thing about me is I love this business!
Professional Experience
Profit and Sales
●Identified key opportunities that previously had been lost to outside AV companies to help grow sales by 140% to budgeted numbers 2012, highest in Camelback Inn’s history.
●Reduced cost of sales dramatically by utilizing various resources which grew profit numbers by 140%.
●Analyzed previous year’s cross -rented items to identify and oversee key equipment purchases, which then drove down cost of sales and increasing profit lines, with maximizing return on investment at minimal costs.
Management Skills
●Supervised departments of up to 10 associates, including buy out labor pools.
●Supervised AV department within hotel with 40,000 square feet+ of meeting space, including 10,000 square feet event space located 3 miles off property at the golf course.
●Developed and implemented employee training process which increased consistency, accuracy and team work within the department.
●Reorganized department operations to help facilitate our yearly audit process, increasing our scores from 75% in 2010 to 100% in 2011 through 2013, highest in Camelback Inn’s history and highly substantial to our auditors.
●Grew Sales ($1.8 million to a budget of $1.4 million) and Profit 140% ($1.4 million to a budget of $1 million); highest in Camelback Inn’s History - 2012.
Training
●Developed and implemented incentive programs which drove training achievements to 100% for 2o11 and continued through 2012.
●Maintained highest level of training certification within our department and hotel compared to other Marriott hotels within region; increased technical knowledge and credibility of staff.
●Rolled out new department web based software to all associates in tight time frame with no errors or interruption to customer service.
Customer Service
●Developed and implemented incentive programs to help drive Event Satisfaction Scores; grew scores in 2011 from #5 in the brand to #1. Carried them through 2012, for Audio Visual Staff.
●Achieved the highest percentage of associates in our group who received a Gold Key (a recognition program for going above and beyond) including two associates who set company records for the number of awards received.
●2009 employee of the year JW Marriott Camelback Inn Resort and Spa
Planning/Organizational Skills
●Planned with group contacts to deliver exceptional and innovated AV experiences, up to $350,000 programs.
●Managed all inventory, staffing levels, re-rental items and purchasing while maintaining profitability levels.
Employment History
Freelance Audio Visual Technician Audio/Video/Camera operator and New Construction Custom Installation November 2018-Current
Have been audio, camera, video operate for multiple properties over the past several years. Properties include, Biltmore, Camelback Inn, Desert Ridge, Fire Sky, Wigwam, Scottsdale Princess, Marriott Tempe Buttes, Downtown Sheraton, Phoenix Convention Center to name a few.
Proficient with audio mixers including LS9, video switchers including pulse, Presentation Pro, Screen Pro. Also key pro, playback pro operate as well.
Also freelanced contractor in audio visual in new construction.
Video/Teleconferencing, teleprompter, installation and operation.
Custom Audio Visual installation for new construction in businesses, resorts and churches including audio (speaker, cabling installation), video (signal distribution, monitor installation distribution amplifiers etc.), Data switch configuration, IP addressing.
Audio Visual/Help Desk Consultant Northern Trust Bank/Wipro Technologies/ American Cyber Systems April 2018-November 2018
Overseen all daily audio Visual operations for the Tempe, Scottsdale, Phoenix, Denver, Minneapolis, Houston, and San Diego offices for Northern Trust Bank.
Video Conference, Webex, Webinar operation, planning, and training Northern Trust partners.
Crestron, Real Presence, Polycom maintenance, programming.
Service now, Help Desk experience as well
Freelance Audio Visual Technician Audio/Video/Camera operator and New Construction Custom Installation 2013-2017
Have been audio, camera, video operate for multiple properties over the past several years. Properties include, Biltmore, Camelback Inn, Desert Ridge, Fire Sky, Wigwam, Scottsdale Princess, Marriott Tempe Buttes, Downtown Sheraton, Phoenix Convention Center to name a few. NFL Network (Camera Operator/Utility Super Bowl XLIX).
Custom Audio Visual installation for new construction in businesses, resorts and churches including audio (speaker, cabling installation), video (signal distribution, monitor installation distribution amplifiers etc.), Data switch configuration, IP addressing.
Spent the last 6 years really honing my crafts on all levels and areas, and am very well known for my performance and attention to detail by all the above mentioned properties.
Proficient with audio mixers including LS9, video switchers including pulse, Presentation Pro, Screen Pro. Also key pro, playback pro operate as well.
Also freelanced contractor in audio visual in new construction.
Video/Teleconferencing, teleprompter, installation and operation.
JW Marriott Camelback Inn Resort & Spa, Scottsdale, AZ
Senior Media Specialist 2009-2013
●Acted as liaison between event coordinators and in house audio visual team.
●In show operate of A1(audio Lead Technician), V1(video Technician).
●Overseen designing of diagrams, show specs, and building(setting) of shows.
●IP addressing of client computers and printers both wired and wireless. Data switch installation and configuring. Monitoring of dedicated bandwidth for individual clientele.
●Conference phone(polycom), video conferencing install, instruction and operation.
●Supervised 5 to 10 associates per/year. Responsible for the development and training of all new hires.
●Held full strategic, P&L, purchasing, inventory, operating and leadership responsibilities of Event Technology. Department within a 420+ room, AAA 4 Diamond, luxury resort and spa with 40,000 square feet of meeting space. Collaborated with other departments to ensure successful events. Managed $1.8 million in annual sales and AV programs up to $350K in sales and a team of 10.
●Over 85 customer service awards given by event planners/executives of conventions.
JW Marriott Camelback INN resort & Spa, Scottsdale, AZ
Audio Visual Technician 2008-2009
Learned the fundamentals Audio Visual.
Responsible for installation of Audio (analog mixers, speakers, wiring). Video (Assembling screens, projection, signal distribution, scaling, seamless switchers). Stage lighting installation (rigging, stage wash and subject lighting).Conference phone installation, operation.
Fundamentals of IP addressing, data switch configuring, computer and printer wireless and wired networking.
Education and Certification
●Completed Marriott’s Sales School Training
●Certified Level 4 in Marriott’s Visual Presentation Training Program - (Level’s 1 – 4) - 2008 – 2013.
●Completed numerous Marriott management training classes, including but not limited to: Management skills, financials, communication, and associate relation Specialist
●Scored 100% in annual AV Audit – 2011, 2012, 2013.
●Grew Sales ($1.8 million to a budget of $1.4 million) and Profit 140% ($1.4 million to a budget of $1 million); highest in Camelback Inn’s History - 2012.
●Scottsdale Community College Film/Television Program -2007
●Maricopa Colleges Television Student Intern 2007
Specialized Skills
●Microsoft Office hardware and software– Excel, PowerPoint, Word, Outlook – Advanced Knowledge
●Windows and Mac OS – Advanced Knowledge
●Internet Networking, IP Addressing, VLAN and data switch configuration – Advanced Knowledge
●Full knowledge of Hotel/commercial AV Operation and Installation
o Audio Systems/PA’s/ Recording/Concert Sound Systems – Advanced Knowledge
oVideo Systems/Projectors/Switchers/Camera/Recording/Editing – Advanced Knowledge
oLighting – Advanced Knowledge
●Video Editing Software – Adobe Premiere, Vegas, Final Cut Pro – Proficient Knowledge
●Troubleshooting/repair of all the above – Advanced Knowledge
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