Customer Service Representative
Resume:
Felton Kidd
Customer Service Representative
Monroe, LA 71202
**********@*****.***
Twenty-five years of Customer Service/Retail Management experience 5 years of call center experience
Equipment Troubleshooting
Over 5 year's office administration
Familiar with Microsoft Office, Works, Outlook Express; Very Internet Savvy Strong written & oral communication skills
Authorized to work in the US for any employer
Work Experience
Business Owner
Kidd Enterprise Inc - Monroe, LA
January 2018 to Present
I currently own a Work-At-Home call center through www.ariseworkfromhome.com. I've been taking calls for TurboTax from Jan.'18 until the end of tax season. I've also added Comcast to my client list taking billing calls.
Technical Support Representative
CenturyLink - Monroe, LA
November 2016 to November 2017
Offering technical support to customers, on the phone, with phone, Internet and cable TV issues. Customer Service Representative
CRSA - Bossier City, LA
January 2016 to November 2016
Responsibilities
Answering inbound calls, from customers, needing assistance applying for a grant. Helping customers with technical issues as far as submitting grants on Grants.gov's website. Education
Bachelor's in Information Assurance Security
Capella University - Work at Home
November 2016 to July 2017
Associates in Computer Networking in Information Technology Louisiana Delta Community College - West Monroe, LA 2013 to 2015
Skills
Customer Service (10+ years), Retail Sales (10+ years), Retail Management (10+ years), Call Center (5 years), Call Center Management (4 years), Payroll (4 years), Scheduling (5 years), Ordering (4 years), Management (8 years), CSR (10+ years), Customer Care (10+ years), Customer Support (10+ years) Assessments
Management & Leadership Skills: Impact & Influence — Proficient February 2019
Measures a candidate's ability to adapt their leadership style to accomplish goals using rational or emotional appeal.
Full results: https://share.indeedassessments.com/share_assignment/9wmhghpahthvs74x Management & Leadership Skills: Planning & Execution — Proficient February 2019
Measures a candidate's ability to effectively plan and manage resources to accomplish organizational goals.
Full results: https://share.indeedassessments.com/share_assignment/p7po-sknlq-j85mg CRM Skills with Salesforce — Completed
February 2019
Measures a candidate's ability to demonstrate a knowledge of Salesforce objects, fields, and processes. Full results: https://share.indeedassessments.com/share_assignment/iaun7feehb5w51m5 Merchandise & Supply Storage Skills — Proficient
March 2019
Measures a candidate's ability to apply systematic processes for managing and storing products and merchandise.
Full results: https://share.indeedassessments.com/share_assignment/clcyfrhqgxjacrb9 Retail Cash Handling — Familiar
March 2019
Calculating retail transactions and knowing cash drawer policies and procedures. Full results: https://share.indeedassessments.com/share_assignment/u-vw3iq8zzk6bdlr Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Experience:
Troubleshooting and repair computer systems
Learned Linux,Ubutu, and Raspberry Pie
Operating all Windows O/S
Experience with remote cleaning, removing software/program, and reset computer
Contact this candidate