Service Management
Resume:
Janice Joy Wong
New York, NY
*********@*******.***
Summary
Financial services professional with over 13 years of experience, including structured and fixed income products and services. Proven ability to manage tasks with competing priorities and deadlines, independently determining order of priority and self-initiating other value-added tasks. Excellent interpersonal and client communication skills including a passion geared towards client service. Proven record as a strong team player. Excellent problem solving and follow up skills. Specialized in debt service payments, cash and trade processing, new accounts, terminations, tax harvesting, money market purchases/redemptions, SWIFT and foreign exchange. Professional Experience
E*Trade, Jersey City (contract assignment through Momentum Resources, LLC) Operations Analyst Dec 2018 to Dec 2018
n Processed new account and account maintenance inquiries and corrections as received from customers, company personnel, and government agency requests.
n Reviewed documentation to ensure accuracy.
n Updated accounts in systems.
BNY Mellon, New York
Corporate Trust Associate Dec 2013 to Aug 2018
n Supported and managed 75+ corporate clients and over 300 accounts, calculating bond and collateral interest cash flows from a wide range of fixed and varied rate income products including corporate bonds, catastrophe bonds, sidecars, project finance, DPR’s and loan facilities. n Provided daily portfolio administration and operational support for 9 Client Service Managers and served as point of contact for the clients. This included research of client inquiries, new deal closings, monitor bank to bank transactions, overdrafts and un-invested cash, processing account forms, maintained account records, setup and redemptions of money market funds, investment of cash balances, account transfers, wire transfers, foreign exchange, debt service payments, trade clearance, SWIFT, billing and compliance monitoring. n Reviewed deal documentation including Trust Indentures to ascertain pertinent information for debt service payments. n Provided superior client service while understanding and complying with BNY Mellon policies, procedures, governmental regulations and individual trust agreements. n Assisted the Money Management team in getting a $2.8 billion dollar progress payment out to DTC. This helped place their account with DTC in a positive balance, therefore saving the bank’s reputation and allowed the bank to avoid credit risk but not having to request DTC for an extension. n Suggested, tested and implemented new system enhancement applications for payments, procedures and workflows. n Successfully trained India team on operating procedures and complex transactions during transitional period. n Prepared, checked, and confirmed daily and monthly Operations systems reports. n Awards: Take a Bow – recognition of providing clients and colleagues with consistent communications (Dec 2016) WOW Recognition - Strong Teamwork & Work Ethic (Aug 2015) WOW Recognition – Excellence in Team Work (Apr 2015) Page 2
BNY Mellon (contract assignments through Asset Staffing), New York U.S. Tax Documentation Clerk Aug 2012 to Aug 2013
n Ensured NRA Clients complied with regulations and BNY Mellon policies, and submitted required documents for tax withholding and reporting as dictated by the IRS.
n Collaborated with support areas to resolve undocumented account issues. n Proactively followed up on open issues and provided feedback to managers on potential tax issues. U.S. Tax Reporting Clerk Apr 2011 to Apr 2012
n Reviewed, validated and recorded documents (W-8IMY, W-8BEN, W-8EXP, W-9) into the controls and process review.
n Proactively followed up on outstanding issues and escalated to managers. n Assisted Deloitte & Touche LLP on remediation project. n Conducted training classes for supervisors and new hires on the use of Gold Tier system. BNY Mellon (contract assignment through Asset Staffing), New York U.S. Tax Reporting Clerk Dec 2010 to Apr 2011
n Researched and assisted with reconciliation of payment information to ensure all pertinent details were accurate. n Assisted tax specialists with year-end 1042 tax report filing. Performed income payment reconciliation and analysis to facilitate accurate and timely regulatory reporting. Trust Administrator Jul 2010 to Nov 2010
n Conducted WebEx training for staff in India on security processing and trade settlement as part of offshore pilot testing program.
n Processed free trade receipts and delivery of equity and US Treasury Bills timely and accurately n Tracked securities settlement in the BNY Depositary System and reported status of all settled and unsettled trades. Education
Pace University, New York - Bachelor of Business Administration (B.B.A) Management Computer Skills
n Excel, Word, Outlook
n ADP, DTC, Security APL, Vestmark, SWIFT, BNY Cash Management Systems, foreign exchange, Treasury and Commercial Paper purchases, NEXEN, CONNECT, Bloomberg, Lombardi, Fiserv, Goldtier, BNY Mellon System, WEBEX, FiRRE, DOORS, . E*Trade systems, Global Transaction Management, Orion, Merrill Lynch, GMII, Advent Axys, Portia, Charles Schwab
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