Teresa Ridgeway

Raleigh, NC

919-***-****

ac832u@r.postjobfree.com https://www.linkedin.com/in/teresa-ridgeway-96115515/

INNOVATIVE OFFICE MANAGER & EXECUTIVE ASSISTANT

Motivated, personable business professional with proven track record of quick adaptation. Extensive office management skills with a talent for mastering new technology. Expert in Microsoft Office and several other essential software suites. Diplomatic and expert at handling sensitive, confidential records. Demonstrated history of producing accurate, timely reports. Excel in providing calendar and related planning assistance. Flexible and versatile, able to maintain a sense of humor under pressure. Thrive in deadline-driven environments. Excellent soft skills and business interaction capabilities.

Expertise in:

Knowledge of office support, processes, and protocol

Proficiency with word processing, e-mail, presentation software, spreadsheets and databases

Integrity in all interactions

Time-management, and organizational skills

Excellent written and oral communications skills

Management experience and excellent team

building skills

Outstanding interpersonal skills

Work independently as well as part of a cross-functional team

Robust problem-solving skills

Flexible and adapt at changing priorities and demands – sense of urgency

Interpret and explain policies, procedures clearly from basic to complex

Analytical ability of complex data

Exercise independent judgment

Robert Half/Office Team Temporary Services 11/2018 – present

Administrative Consultant

Various Office Management duties based on client needs

NCJUA 10/2018-11/2018

Tier II Insurance Analyst

Strong attention to detail including verifying information and confirming claim amounts from insurance adjusters; issued claim payment checks

Strong CSR interfacing on Catastrophe (CAT) calls with insurance companies, insurance agents, insurance adjusters, and insureds

Update Cancel requests, Endorsements and Miscellaneous files using AS400, CSI and Content Management software

Sentry Management 7/2018 – 10/2018

Receptionist

Front desk duties including answering and directing phone calls based on priority; email, mail, assisting on site guests

Assist Property Managers with data entry, paperwork and other assigned tasks

Assist Division Administrator with accounting, data entry, filing, mailing and other assigned tasks

North Carolina State University - University Temporary Staff 3/2016 – 6/2018

Office Assistant

Graduate Admin Assistant: Electrical and Computer Engineering (ECE) Dept.

Front Office duties including answering all questions from Graduate and undergrad students

Processing paperwork for students including changes of degree, enrollment, work opportunities

Detailed analysis of trends in student life to facilitate funding goals

Assist professors and other divisions with paperwork and tasks as assigned

Office Coordinator: Psychology Dept.

Front Office duties including answer phones and greeting guests

HR and Financial assistance including placing orders and processing payments

Dunbar Armored Inc. - Armored Car Company 3/2015 – 1/2016

Regional Client Services Representative - Carolinas

Single point of contact for Custom Support for all customers in North Carolina

100% success at fulfillment of time allotment, policies, and standards enforced by Dunbar to resolve customer issues

Proactively asses reported problems, determine solutions, and inform customers with clear, concise resolutions - typically in less than one hour

Produce ad-hoc reports as requested to notify Branch Managers of installation or de-installation of ATMs to safeguard and confirm company work activity

Provided information monthly to upper level managers that disclose sensitive information, progress, success, and advancement of customer support processes in our demographic

Delivered reports that show quality control and validate analysis of discrepancies

North Carolina State University - University Temporary Staff 3/2014 - 3/2015

Administrative Assistant – Controller’s Office

Managed outgoing checks using security measures

Data entry for Vendors reconciliation

Creating and dispensing checks for students, vendors and others

Office Coordinator: Real Estate Office

Produced documents and forms as required and distributed to appropriate parties to ensure maximum communication and coordination between cross-functional teams

Scheduled and coordinated meetings and calendars to resolve scheduling conflicts, and guarantee each team or team member’s time is used efficiently and productively

Resourcefully managed all forms of incoming and outgoing correspondence for the office and additionally made sure all necessary parties were informed of any critical documents and data

Organized, updated, and preserved critical documents by filing both physically and electronically

EMC Corporation/Advantage - Data Storage Company 11/2013 – 3/2014

Resource Scheduling Coordinator - Contractor

Part of a team that scheduled international workers for time off, classes, and vacations which resulted in saving EMC ~ $45k in lost time due to missed work hours

Produced reports as needed for all International locations to verify actual time taken vs time scheduled that certified workers earned

Coordinated all International office worker schedules

Used advanced excel techniques and other Microsoft programs daily to achieve complex scheduling in all International site to confirm all shifts in all countries had sufficient coverage

Questor Systems, Inc. - Manufacturer of web-based software for collections management solutions 9/1997 - 5/2012

Office Manager/Executive Assistant

By continually exceeding job milestones and expectations I was promoted steadily from assistant sales associate to general office manager/executive assistant

Through vendor negotiations, business expenses were reduced by over 29% in less than five years

Spearheaded and instigated industry-wide use of On-line product demonstrations, which increased sales and revenue by over 23%

Created, compiled, and analyzed year end and monthly reports, including sales projections, in order to maximize sales focus and efficiency and guarantee company growth

Assisted/supported clients, developed literature, provided demonstrations for the sales team which lead to an increase of sales by >15% companywide P

Managed work scheduling for all employees, ensuring maximum team performance was attainable.

Experienced in HR employee relations and management

Extensive experience in all areas of accounting including AR, AP, Purchasing, and Payroll

Facilitated and coordinated calendar and Board meetings, as well as booking and confirming all travel plans and reservations for the CEO

Achieved simplified accounting procedures, including writing an accounting manual based on the current system which improved employee productivity and reduced training time

Education History:

INDIANA UNIVERSITY – B.A. Anthropology

Software Experience: Microsoft Excel; Advanced Excel, Access; Outlook; MS Word; Ariba; MAS90 accounting software; Macromedia Dreamweaver; Fireworks; pcAnywhere; LapLink, PowerPoint; ARGUS Museum Collection Management Software; GoldMine; Quark; Microsoft Paint; Visio, Crystal Reports; SydneyPLUS software; Quickbooks; SAP/Concur; PeopleSoft software; Workday software; AS400; Work Status

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