Customer Service Representative
Resume:
Amanda Kistler
Colorado Springs, CO 80908
**********@*****.***
SUMMARY
Looking for a position that is challenging; an atmosphere that will promote growth were my experience can be fully utilized. I am able to create and present an excellent image of the company and its service to customers. I can coordinate and communicate well with clientele and management at all levels, and effectively meet objectives.
OBJECTIVE
Secure a position with the company, as I am very passionate about serving the community and being apart of this excellent company.
EXPERIENCE
Store and Event coordinator, Phil Long
Fort Carson, CO 2015-2016
Worked closely with the military to obtain good rapport and generate leads for the company.
Accomplishments
●Attend military marketing events to generate company leads.
●Make sales calls to customers, gather information, schedule appointment to meet one on one and provide customer with information about product and close deals.
●Completed data entry functions by adding all the leads into dealer-socket
Patient service representative, CSHP
Colorado Springs, CO 2014-2015
Provided excellent customer service and interpersonal communication with clientele to efficiently get patients checked in assessed to see a provider.
Accomplishments
●Worked in a fast paced office setting, assisting patients, and working closely with providers, techs, nurses, and answered phones
●Registered patients by completely verifying all demographics and insurance information.
●Assets symptoms for signs or urgency, and took precautions if necessary.
●Collected copayments, deductibles, and delinquent payments.
●Scheduled patients in provider's schedules according to symptoms, urgency,and time requirement.
Appointment Clerk, Humana Military
Fort Carson, CO 2005-2006
Worked with all military treatment facilities scheduling appointments for all active, retired and beneficiaries. Worked with each medical department under individual appropriate guidelines to schedule appointments as needed.
Accomplishments
●Verified patient eligibility through the governments Deer’s computer system.
●Confirm TRICARE data and update patient demographics in the CHCS system.
●Provide explanation for the Tricare benefits and answer questions regarding enrollment portability and eligibility.
SKILLS
●Excellent communicator, able to promote confidence with customers and complete assignments with minimal supervision.
●Work well with others as a team or also do well on my own as I am a self starter.
●Proficient in Microsoft applications.
●Excellent at maintaining confidence and rapport to promote sales.
Education
The Salon Professional Academy 2018
●Received an Esthetician License
●MIcrodermabrasion and eyelash extension certified
International Business College 1998
● Received a CNA license
Contact this candidate