Customer Service Administrative Assistant
Resume:
Praneeth kumar Ananthula
***********@*****.***
B3L4A1
PERSONAL STATEMENT
A well-presented, articulate and smart individual who is very keen on a career in the customer service. I have comprehensive understanding of what is takes to be an outstanding marketing knowledge. Responsive, customer-focused professional with more then 4 years’ experience in customer service, satisfaction and marketing duties. Proven verbal and written communication skills. Demonstrated talent in resolving customer issues, handling high volume phone calls and answering customer queries. . Proficient in various PC operations, MS Office and database software. Right now, I am seeking a challenging and rewarding position where I will not only be able to contribute to the improved efficiency and profitability of a company but will also be able upgrade my skills and experience as well. KEY SKILLS:
Having a friendly and engaging personality.
Comfortable working with members of the public.
Should have a confident manner.
Must be helpful and polite.
Should be of a smart appearance and articulate
Correspondence Handling
Customer Service
Switchboard Operation and Call Forwarding
EDUCATION
o JNTU University (India)
Bachelors in Biotechnology
o Osmania university
Diploma in Pharmacy
Work Experience:
“Customer service team member (2014-2015)
Roles and Responsibilities:
Provide great customer experience in inbound call, following appropriate authentication and risk assessment protocols.
Providing insurance quotes according to their requirements and their present situation and advising customers on payment due, methods, dates and fees of payments; policy renewals dates of existing policies, reprinting of statements; proof of insurance; mail/email/fax proof of insurance. Open and maintain customer accounts by recording account information. Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem
Maintain financial accounts by processing customer adjustments Recommend potential products or services to management by collecting customer information and analyzing customer needs Prepare product or service reports by collecting and analyzing customer information
Manage large amounts of incoming calls Meet required call quality, compliance, call handle time, calls per hour, cross sales and call productivity goals.
Plays a key role in enhancing the customer experience by providing high quality service at every interaction and ensuring customer concerns are being handled appropriately, while working a dynamic fast pace environmentGiving client loyalty if required to maintain relationship-building Administrative Assistant in Pharmacy (2015 to 2018) Co-ordinate, assign and review the work of clerks engaged in the following duties: word processing; record keeping and filing; operating telephone and switchboards; data entry; desktop publishing; and other activities involving general office and administrative skills. Open and distribute incoming regular and electronic mail and other material and co-ordinate the flow of information internally and with other departments and organizations
Answer telephone and electronic enquiries and relay telephone calls and messages.Set up and maintain manual and computerized information filing systems
Prepare, key in, edit and proofread correspondence, invoices, presentations, brochures, publications, reports and related material from machine dictation and handwritten copy
Determine and establish office procedures and Arrange travel schedules and make reservations. May supervise and train office staff in procedures and in use of current software and sometime organize conferences PERSONAL INTERESTS
Shopping Traveling Reading Football
References are available on request
Contact this candidate