APRIL A. A. MEISEL

*** ******** *****, ******* ****, VA 23602 • 757-***-**** • ac831d@r.postjobfree.com SUMMARY OF

QUALIFICATIONS

Experience with interpreting and adhering to laws, regulations, and policies

Work in various fast-paced, service oriented environments

Provide program and case management

Effectively communicate verbally and in writing with clients, family members and varied levels of staff, management and governmental entities

Determine program benefit eligibility and explaining benefit details to current and potential beneficiaries

Ability to interview, collect data, gather information and investigate

Experience with public speaking and giving presentations regarding program and benefits

Maintain confidentiality of client documents and information EXPERIENCE

Virginia Department of Veterans Services

100 Emancipation Dr., Bld. 43, room 114, Hampton,Virginia 10/2012 to Present Eastern Regional Outreach Coordinator, Veteran Service Representative

Coordinate the outreach activities of 11 benefits offices and over 32 representatives within the eastern region of Virginia

Manage monthly outreach activities tracking log and weekly/monthly events attended by staff for over 4,000 outreach hours annually

Teach and provide guidance to new employees on claims and outreach

Work with community leaders and agencies to coordinate outreach events for the public

Promote agency services and goals through community activities and presentations

Interview clients and provide counseling in regards to federal VA benefits as well as State and local benefits available to veterans

Assist in the development of evidence needed for US Dept. of Veterans Affairs disability claims and survivors benefits claims for adjudication

Gather, review, and analyze medical evidence needed to support claims forwarded to the US Department of Veterans Affairs for adjudication

Adhere to the strict policies and procedures set forth by the US Department of Veterans Affairs claims for disability benefits

Accredited to represent claims before the US Department of Veterans Affairs

Complete and submit VA benefit claim forms for service connected disability compensation, non-service connected pension, appeals, burial benefit, death pension, death compensation, clothing allowance, vocational rehab, etc.

Explain in detail all VA correspondence to claimants, such as award letters, rating decisions, and appeals correspondence

Manage large caseload of VA disability claims and benefits

Track disability claims and appeals within the US Dept. of Veterans Affairs electronic system for Veterans Benefits Administration

Complete Notice of Disagreements and Appeal forms for VA claims

Assist in conducting employment interviews by participating in interview panels for potential new hires

Travel to various itinerary and office locations throughout Virginia

Provide VA public speaking benefit presentations at events and conferences

Correspond with other VDVS offices as well as the VA Regional Office Virginia Department of Behavioral Health and Developmental Services - Eastern State Hospital

4601 Ironbound Rd., Williamsburg,Virginia 12/2010 to 10/2012 Dispatcher, Administrative Office Specialist II

Greet and assist visitors and vendors

Communicate effectively with various hospital departments, staff, managers, and facility directors

Compose daily hospital reports and incident reports

Notify the death or escape of a patient to directors, family, and appropriate agencies

Work with Microsoft Excel and Word processors daily for data entry

Input data into AVATAR program for facility census use and reporting

Certified Dispatcher since April 2011

Dispatch security officers where needed

Page doctors, nurse managers, and administrative staff when requested

Use a multi-line phone system to answer calls and make transfers

Record maintenance requests

CPR and AED Certified

Frequent daily use of general office equipment

Monitor fire alarm systems, TDD line, Poison Control and Fire/Emergency lines

Complete transcriptions for voice-recorded reports dictated by physicians Virginia Department of Health - Hampton Health Department – WIC Program 1320 LaSalle Ave, Hampton,Virginia 07/2008 to 12/2010 Nutritionist Assistant / Administrative Assistant II

Interview clients to determine income and benefit eligibility for program

Explain program benefits and provide program education

Verify Medicaid, FAMIS, and Food Stamp benefits for program eligibility

Register new clients and schedule appointments through computer system

Establish out of state clients wanting to transfer to the facility

Process and evaluate WIC applications submitted online

Used a multi line phone system to answer incoming phone calls and provide call transfers

Frequent use of general office equipment and procedures

Transfer callers to the correct department and individuals

CPR and AED certified

Teach various nutrition classes to clients and caregivers

Create and manage client charts, labels, and file records

Collect and record height, weight, and blood iron readings for WIC certifications EDUCATION

B.A. Health Care Administration

Mary Baldwin College, Staunton, VA 2009 - 2014

Phlebotomist Certification

Thomas Nelson Community College, Hampton, VA May 2008 COMPUTER

SKILLS

Windows XP, Professional, Vista, 10

MS Office Excel, Word, PowerPoint,

Outlook

SPSS, SYSTAT

BeneVets (VDVS)

VBMS, SHARE (Veterans Benefit

Administration)

AVATAR Census (Eastern State)

WICNet (Hampton Health Dept)

REFERENCES

Available upon request

Contact this candidate