Veteran Service Representative, Outreach Coordinator
Resume:
APRIL A. A. MEISEL
*** ******** *****, ******* ****, VA 23602 • 757-***-**** • *****.*.******@*****.*** SUMMARY OF
QUALIFICATIONS
Experience with interpreting and adhering to laws, regulations, and policies
Work in various fast-paced, service oriented environments
Provide program and case management
Effectively communicate verbally and in writing with clients, family members and varied levels of staff, management and governmental entities
Determine program benefit eligibility and explaining benefit details to current and potential beneficiaries
Ability to interview, collect data, gather information and investigate
Experience with public speaking and giving presentations regarding program and benefits
Maintain confidentiality of client documents and information EXPERIENCE
Virginia Department of Veterans Services
100 Emancipation Dr., Bld. 43, room 114, Hampton,Virginia 10/2012 to Present Eastern Regional Outreach Coordinator, Veteran Service Representative
Coordinate the outreach activities of 11 benefits offices and over 32 representatives within the eastern region of Virginia
Manage monthly outreach activities tracking log and weekly/monthly events attended by staff for over 4,000 outreach hours annually
Teach and provide guidance to new employees on claims and outreach
Work with community leaders and agencies to coordinate outreach events for the public
Promote agency services and goals through community activities and presentations
Interview clients and provide counseling in regards to federal VA benefits as well as State and local benefits available to veterans
Assist in the development of evidence needed for US Dept. of Veterans Affairs disability claims and survivors benefits claims for adjudication
Gather, review, and analyze medical evidence needed to support claims forwarded to the US Department of Veterans Affairs for adjudication
Adhere to the strict policies and procedures set forth by the US Department of Veterans Affairs claims for disability benefits
Accredited to represent claims before the US Department of Veterans Affairs
Complete and submit VA benefit claim forms for service connected disability compensation, non-service connected pension, appeals, burial benefit, death pension, death compensation, clothing allowance, vocational rehab, etc.
Explain in detail all VA correspondence to claimants, such as award letters, rating decisions, and appeals correspondence
Manage large caseload of VA disability claims and benefits
Track disability claims and appeals within the US Dept. of Veterans Affairs electronic system for Veterans Benefits Administration
Complete Notice of Disagreements and Appeal forms for VA claims
Assist in conducting employment interviews by participating in interview panels for potential new hires
Travel to various itinerary and office locations throughout Virginia
Provide VA public speaking benefit presentations at events and conferences
Correspond with other VDVS offices as well as the VA Regional Office Virginia Department of Behavioral Health and Developmental Services - Eastern State Hospital
4601 Ironbound Rd., Williamsburg,Virginia 12/2010 to 10/2012 Dispatcher, Administrative Office Specialist II
Greet and assist visitors and vendors
Communicate effectively with various hospital departments, staff, managers, and facility directors
Compose daily hospital reports and incident reports
Notify the death or escape of a patient to directors, family, and appropriate agencies
Work with Microsoft Excel and Word processors daily for data entry
Input data into AVATAR program for facility census use and reporting
Certified Dispatcher since April 2011
Dispatch security officers where needed
Page doctors, nurse managers, and administrative staff when requested
Use a multi-line phone system to answer calls and make transfers
Record maintenance requests
CPR and AED Certified
Frequent daily use of general office equipment
Monitor fire alarm systems, TDD line, Poison Control and Fire/Emergency lines
Complete transcriptions for voice-recorded reports dictated by physicians Virginia Department of Health - Hampton Health Department – WIC Program 1320 LaSalle Ave, Hampton,Virginia 07/2008 to 12/2010 Nutritionist Assistant / Administrative Assistant II
Interview clients to determine income and benefit eligibility for program
Explain program benefits and provide program education
Verify Medicaid, FAMIS, and Food Stamp benefits for program eligibility
Register new clients and schedule appointments through computer system
Establish out of state clients wanting to transfer to the facility
Process and evaluate WIC applications submitted online
Used a multi line phone system to answer incoming phone calls and provide call transfers
Frequent use of general office equipment and procedures
Transfer callers to the correct department and individuals
CPR and AED certified
Teach various nutrition classes to clients and caregivers
Create and manage client charts, labels, and file records
Collect and record height, weight, and blood iron readings for WIC certifications EDUCATION
B.A. Health Care Administration
Mary Baldwin College, Staunton, VA 2009 - 2014
Phlebotomist Certification
Thomas Nelson Community College, Hampton, VA May 2008 COMPUTER
SKILLS
Windows XP, Professional, Vista, 10
MS Office Excel, Word, PowerPoint,
Outlook
SPSS, SYSTAT
BeneVets (VDVS)
VBMS, SHARE (Veterans Benefit
Administration)
AVATAR Census (Eastern State)
WICNet (Hampton Health Dept)
REFERENCES
Available upon request
Contact this candidate