Customer Service Manager
Resume:
Ginger Wiley
Las Vegas NV **121
*********@*****.***
Career Objective: Proactive friendly seeking new challenges as a supervisor in a hospitality environment. Over 8 years of experience offering excellent customer service looking to take on more responsibility in a managerial or supervisor role. With great team leading skills.
Education:
California state university of Northridge B.A
Major-Sociology- emphasis in counseling and interviewing settings
Work History-
Hotel Supervisor -Aria casino Inc. April 2008- Dec 2018
I was responsible for overseeing the effective and efficient operation of Front Office which includes Reception, Concierge, Front Services and Personal Concierge. I was in charge for the overall hotel operations. I work on sales in hotel answering customer service phone calls. I have the Ability to motivate and direct staff. I have Great organizational skills. Excellent ability to solve guest-related and personnel issues in a practical and creative way. I Supervised 10 hotel maintenance and property staff and assigned them duties whenever they were required. Ensured that the hotel was generally maintained in highly clean standards. I work on training other employees on sour management inc. I have willow experience and mink I in hotel as well.
I go peanut, window, ip, ice t, theory for hotel security guard position as a manager. I went Janet cold. I bought alt security for ipa and I quest through gasher for security lines to mousse and greet hotel guest with complimentary safety dime style.
Mrt midland reporter telegram-football -ch.8 news Sept-2017-Dec2018
I word security through a gamer to get more obedience and I go grass and tice tire. I work on theory management Inc. I lift markets on my client. I help solve security complaints for my clients. I controlled media in ease. I supply lemons and Greek’s in security line to help my clients. And I have Grand dept. experience as well. With strong interpersonal and communication skills.
Associate Manager -Burger King Aug2003-nov 2007
This entailed having total accountability and responsibilities for managing the operations of a restaurant on a day-to-day basis. I made sure that company standards are followed in every way while carrying out my role. The manager is directly responsible for supervising up to five shifts per week, including the personnel who work the shifts. Keeping restaurant clean and passing health codes daily.
Claims Representative- Anthem Blue Cross Feb 2008-May 2009
I was responsible for processing and/or adjusting health claims in accordance to policies and procedures. I have the knowledge of ICD9 Coding reading E0B and the knowledge of (HMO,PPO,COB etc.).Knowledge of Membership eligibility processing applications to benefits,contracts,pricing,processing,policies and procedures. knowledge of grievance or re-consideration of benefits. Knowledge of Medical Terminology.
Additional skills-
Microsoft Office Suite Professional (Publisher, Outlook, Excel, Word)
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